OnTime defines a user as "any employee, independent contractor, agent, or partner who logs in to your OnTime account via one of the OnTime applications." Generally, each person will have his or her own user account; although, in some situations multiple people may choose to share a single user account.
Who is not considered a user?
- Employees who do not need to use the OnTime software would not need to be set up as users.
- If any driver is using a phone without a data connection, they most likely cannot log into the software while in the field. Perhaps you dispatch delivery assignments to them via text messages or pages. In that case, they would not need to be set up as a user.
- Your customers, the shippers, are not considered users. OnTime allows for an unlimited number of customers.
When a user account is not billable
Limited user accounts allow you to input a user into the OnTime system without giving the user software access. OnTime prevents the system from counting these users as billable accounts.
If you have additional questions about user accounts, please
contact OnTime Sales.