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OnTime Customer Support

Information about closure

The OnTime team will be unavailable for sales and customer support questions on Monday, May 29, 2017 due to the following U.S. federal holiday: Memorial Day

User Guide

User Guide

The OnTime User Guide is an excellent resource for program feature questions and general setup.

Knowledge Base

Knowledge Base

Visit the Knowledge Base to find detailed answers to common questions.

Video Tutorials

Video Tutorials

Video Tutorials are designed to help you quickly learn how to accomplish specific tasks.



The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:

Follow us on Twitter to stay current on new releases, features, and offers.

Submit a Question Here

Fill out the following form to submit a question directly to OnTime customer support:

Your Name:
Your Email:
OnTime Company ID:
Your Question:

Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can drastically shorten the time it takes our team to respond to your question.


Phone Support

Technical support by phone is available to Standard, Professional, and Enterprise subscription plans. Subscribers to OnTime Basic should submit their request by using the form below.

Hours of Availability: Monday - Friday, 7:00 AM to 4:00 PM Pacific Time

Contact OnTime Customer Support at 541-326-4200 and then press 2 to reach customer support.

You guys rock!

Michel Charlebois | ProActif Transport