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OnTime User Guide


Release Date: 2/10/2015
File Type: Adobe Acrobat (PDF)

The OnTime User Guide is designed to help you set up your OnTime account, understand OnTime business operations management, and utilize the hundreds of features across the OnTime program suite.


We recommend saving the User Guide to your computer for future reference. To do so, right click on the button above and choose Save target as... or Save link as... to download the guide as a PDF file to your desktop.


View Checklist

File Type: Adobe Acrobat (PDF)

OnTime Setup Checklist

New to OnTime? Get started quickly by following this step-by-step checklist. Each step references a page in the OnTime User Guide for additional instruction.


The OnTime User Guide is provided as an Adobe PDF file, for easy browsing, searching, and printing. If your computer cannot open PDF files, download and install Adobe Reader for free.

Click here for additional documentation for the OnTime Customer Web Portal, API, and Report Designer.

This morning at 10am a customer requested a specific change to the layout of our invoice. I tried to figure out how to make it work but could not. A few emails back and forth with OnTime customer service and by 2pm it is customized for me. All I had to do is upload a template for that customer and now all their invoices fit their needs. Thanks!

Zach Woody | Dash Delivery, Inc.