How to Remove a Customer's Billing Cycle Schedule

This article will guide you through the steps to clear a customer’s billing cycle schedule. Orders within a billing cycle that has been removed will not be placed on invoices. Removing a billing cycle schedule simply stops the schedule and prevents the customer from appearing in the Billing Cycles list of the Billing view.
  1. Start OnTime Management Suite.
  2. Go to the Customers list.
  3. Select and open the desired customer record and select the Billing view.
  4. Remove the check from the checkbox labeled Use billing cycle.