This article will guide you through the steps to clear a customer’s billing cycle schedule. Orders within a billing cycle that has been removed will not be placed on invoices. Removing a billing cycle schedule simply stops the schedule and prevents the customer from appearing in the Billing Cycles list of the Billing view.
- Start OnTime Management Suite.
- Go to the Customers list.
- Select and open the desired customer record and select the Billing view.
- Remove the check from the checkbox labeled Use billing cycle.