It is possible to manually mark an order as having been billed without placing it on an invoice. A tool is available to locate such orders.
Follow these steps to run a scan for orders that are marked as billed but are not present on an invoice:
- Go to the Billing view of OnTime Management Suite.
- Change the view to Unbilled Orders.
- Click the button labeled Tools.
- Click the link labeled Scan for orders that have been marked as billed but do not appear on invoices.
- When the scan completes, the option will be available to set the orders found back to an unbilled state.