If you experience difficulty locating an order or see information that appears out-of-date, the following tips may help:
Restart the App
First, try restarting the PC and OnTime Management Suite or OnTime Dispatch. Check that any security software, including anti-virus and firewall, are not blocking OnTime from communicating properly across your internet connection. Watch the lower right corner of the OnTime app and ensure that synchronization completes.
Verify Data Consistency
If a synchronization issue occurs, use the following feature to ensure that the data displayed on your computer is consistent with the data on our servers. The following steps explain how to complete a data consistency check:
Open OnTime Management Suite or OnTime Dispatch.
Select the Data tab.
Click the button labeled Advanced and choose Verify Data Consistency.
Select the option labeled Verify data and update with any missing information.
Click the button labeled Start Scan.
The scan may take several minutes to complete. Once finished, any missing or out of date information should be restored.
Rebuild Data File
Rebuilding the data file will re-download a fresh copy of account data from the servers. For directions, see the article How to Rebuild Your Data File