This error appears when OnTime tries to create a record in QuickBooks with a name that already exists in your QuickBooks company file as a VENDOR, EMPLOYEE or Other Name. In other words if you have a vendor in QuickBooks with the name "Arnold Oil" then you cannot have a customer, a vendor, or an employee with that same name. To resolve the error, follow these steps:
- Double-check to see if the created record exists in QuickBooks as a Vendor, a Customer, or an Employee.
- If you find a duplicate record name, change the record that is being created by adding a letter or number to it so that you can prevent the collision in the future.