This error appears when OnTime tries to create a record in QuickBooks with a name that already exists in your QuickBooks company file as a VENDOR, EMPLOYEE or Other Name. For example, if a vendor exists within QuickBooks named "Arnold Oil" there cannot be a customer, an employee, or another vendor with the name "Arnold Oil".
To resolve the error, follow these steps:
- Double-check to see if a record already exists in QuickBooks as a Vendor, a Customer, or an Employee, with the same name.
- If you find a duplicate record name, change the record being created by adding a letter or number to prevent the collision in the future.