Troubleshooting Using Your Own Mail Server

If OnTime notifications fail to be sent when using your own mail server, try temporarily using the OnTime Mail Server instead. Doing so can help isolate if the problem exists with the mail server or the notifications themselves. If notifications send properly using the OnTime Mail Server, this would indicate that the problem does not lie with the notifications or OnTime. The next step would be to contact your email service provider to verify your credentials or troubleshoot further.
If notifications fail to send when using the OnTime Mail Server, there may be an issue with how notifications are configured.
To switch the mail server used to relay notifications, follow these steps:
  1. Open OnTime Management Suite.
  2. Select General Options from the Home tab.
  3. Choose Connections.
  4. Select either OnTime Mail Server or Other Mail Server.
Note: It may take up to 10 minutes for mail server changes to take effect.