Call us about courier software 1 541 326 4200   Monday - Friday, 8 AM - 5 PM Pacific Time

OnTime Customer Support

Information about closure

Our team will be unavailable for sales and support questions on May 27, 2024. We will be closed during Memorial Day and will reopen the next business day.

User Guide

User Guide

The OnTime User Guide is an excellent resource for software feature questions and general setup.

Knowledge Base

Knowledge Base

Search the Knowledge Base to find detailed answers to common questions.

Video Tutorials

Video Tutorials

Video tutorials are designed to help you quickly learn how to accomplish specific tasks.

Developer Resources for API and SDK

Developer Resources

Documentation, samples, and tools are available for programmers using the OnTime API and SDK.



The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:


Contact OnTime Customer Support

Existing customers may fill out the following form to submit a question directly to OnTime Customer Support:

OnTime Company ID:
Your Question:

Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can drastically shorten the time it takes our team to respond to your question.


Phone Support

Existing customers may contact a support representative by phone. For pre-sales questions, please contact OnTime Sales. Phone support is generally available Monday - Friday, 8:00 AM to 5:00 PM Pacific Time.

+1 541-326-4200
then press 2 to reach customer support

Thanks for working hard with everything you do to help make improvements to this system for us and the hundreds of other courier companies out there. It’s people like you with a company like On Time that really make a difference and show that you really do care about the product and with retaining existing customers. The customer support and the fact that you guys stand behind your product is just unbelievable.

George Shea | First State Couriers