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Who or What is Considered a User?

OnTime defines a user as "any employee, independent contractor, agent, or partner who logs in to your OnTime account via one of the OnTime applications." Generally, each worker will have their own user account.

Who is not considered a user?

  • Employees who do not need to use the OnTime software would not need to be set up as users.
  • If any driver is using a phone without a data connection, they most likely cannot log into the software while in the field. Perhaps you dispatch delivery assignments to them via text messages or pages. In that case, they would not need to be set up as a user.
  • Your customers, the shippers, are not considered users. OnTime allows for an unlimited number of customers.

When a user account is not billable

Setting a user account to Inactive allows you to keep a user in OnTime even if they are no longer with your company. Inactive users are limited across the system and cannot log in to the software. OnTime prevents the system from counting these users as billable user accounts.

If you have additional questions about user accounts, please contact OnTime Sales.

This morning at 10am a customer requested a specific change to the layout of our invoice. I tried to figure out how to make it work but could not. A few emails back and forth with OnTime customer service and by 2pm it is customized for me. All I had to do is upload a template for that customer and now all their invoices fit their needs. Thanks!

Zach Woody | Dash Delivery, Inc.