Call us: 866-848-5919   Monday - Friday, 8 AM - 5 PM Pacific Time

Make a Suggestion for OnTime

If you think of a feature that would make a valuable addition to OnTime, please submit a suggestion. Your feedback is very important to us and is one of the primary contributors to our product development. We cannot guarantee that your specific request will be implemented; however, we carefully evaluate every suggestion and assign each request a priority based on its appeal to our full user base.

Process for Making a Suggestion

  1. Contact the OnTime Customer Support department and explain to the customer support representative that you have a suggestion for OnTime. Be as detailed as possible in your explanation. This includes a description of where your suggestion should appear, how you envision it working, and what the results should be.
  2. The customer support representative may offer alternatives or call to your attention existing features that already accomplish what you are looking for. The representative will ask additional questions to ensure we have a good understanding of your request.
  3. The customer support representative may then submit your request to the development team for review and consideration.
  4. The status of approved requests may be tracked from within OnTime Management Suite. Select the Account tab at the top of the window and choose My Suggestions.

The system is amazingly flexible, especially in the area of building customized price sets and notifications. We've set up all kinds of notification systems and close to 100 different price sets to accommodate our customers over the years.

Zach Woody | Dash Delivery, Inc.