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$99 Activation and Initial Setup

Activation

First things first: We activate your account on our production servers and network, giving you full access to the features and performance available in your account’s subscription plan. You are also activated within our customer service system to ensure you get first rate attention and support. This is a one-time activation required on all new accounts.

Initial Setup

Get started fast with expert help and direction. Our support representatives will spend up to one hour with you completing the following setup services:

  1. Add your user accounts (up to 3)
  2. Assistance importing a list of customers from a CSV or Excel file
  3. Assistance importing a list of addresses/locations from a CSV or Excel file
  4. Jump start your pricing structure with the setup of one price set and up to 10 price modifiers
  5. Setup and test of one automated notification, either SMS text message or email
  6. Check and set your company settings
  7. Test the entry of an order, setting it to completed, and creation of an invoice

 

 

This morning at 10am a customer requested a specific change to the layout of our invoice. I tried to figure out how to make it work but could not. A few emails back and forth with OnTime customer service and by 2pm it is customized for me. All I had to do is upload a template for that customer and now all their invoices fit their needs. Thanks!

Zach Woody | Dash Delivery, Inc.