This page documents many of the additions and changes included in recent updates to OnTime software and services.
Preview Release Channel Updates
Preview releases include early access to new features and fixes. These changes will eventually find their way into Current releases.
Download Preview releases
November 6, 2026
Payment receipts can now be opened from the Account Center.
In the Account Center, select Payments, then double-click a payment or right-click it and choose View Receipt. The document opens as a PDF that can be printed or saved from the viewer. Refunds and account adjustments open as their own documents.
- Invoices opened from the Account Center now appear as PDF documents that can be printed or saved from the viewer.OnTime Management Suite7.5.158
Improvements to invoice and payment documents in My OnTime Account, including a new layout and separate documents for refunds and account adjustments.
On the payments page, each link now names its document: View Receipt, View Refund, or View Adjustment.
- Issue that could cause OnTime Dispatch installed with OnTime Management Suite to download the standalone Dispatch update instead of updating the installed copy.OnTime Dispatch7.5.158
- Issue that could cause My OnTime Account to show an error instead of returning to the sign-in page when a session was no longer valid.OnTime Software and Services
Current Release Channel Updates
Current releases are reliable and up to date, making them the best option for most users.
Download Current releases
November 6, 2026
Payment receipts can now be opened from the Account Center.
In the Account Center, select Payments, then double-click a payment or right-click it and choose View Receipt. The document opens as a PDF that can be printed or saved from the viewer. Refunds and account adjustments open as their own documents.
- Invoices opened from the Account Center now appear as PDF documents that can be printed or saved from the viewer.OnTime Management Suite7.5.158
Improvements to invoice and payment documents in My OnTime Account, including a new layout and separate documents for refunds and account adjustments.
On the payments page, each link now names its document: View Receipt, View Refund, or View Adjustment.
- Issue that could cause OnTime Dispatch installed with OnTime Management Suite to download the standalone Dispatch update instead of updating the installed copy.OnTime Dispatch7.5.158
- Issue that could cause My OnTime Account to show an error instead of returning to the sign-in page when a session was no longer valid.OnTime Software and Services
November 4, 2026
- Improvements to the responsiveness of the OnTime Update window while an update is checked, verified, and installed.OnTime Management Suite7.5.155OnTime Dispatch7.5.155
Issue that could cause an invoice's Invoice Date or Due Date to show one day earlier on a computer whose time zone or daylight saving setting differs from the one it was saved under.
The Billing list, the invoice window, the Payment Processing dialog, and the invoice history now show the date that was chosen when the invoice was saved. You don't need to save existing invoices again for their dates to appear correctly.
November 3, 2026
Improvements to the OnTime Update window, which now shows the installed and available versions, download progress, and the status of each step of the update.
The update window has been redesigned and now follows the light or dark theme selected in OnTime. It shows the installed version, the version available on your update channel, and download progress with an estimate of the time remaining.
You can keep working in OnTime while the update downloads. Once the update is ready, it installs as soon as all OnTime programs on the computer are closed. The window tells you if Windows must be restarted to finish. It also has What's new, Download manually, and View update log links.
- Security and reliability improvements.OnTime Software and Services
- Issue that could cause OnTime Update to report that an update was installed when it had not finished installing.OnTime Management Suite7.5.150OnTime Dispatch7.5.150
- Issue that could leave OnTime Update unable to continue after a download was canceled or failed.OnTime Management Suite7.5.150OnTime Dispatch7.5.150
- Issue that could display an error message when an update was started while OnTime Update was already open.OnTime Management Suite7.5.150OnTime Dispatch7.5.150
- Issue that could allow an update to install while the OnTime QuickBooks connector was still running.OnTime Management Suite7.5.150OnTime Dispatch7.5.150
October 29, 2026
- The Customer Web Portal now explains when a request is too large to process instead of showing a blank page.OnTime Customer Web Portal7.5.145
- Issue that could cause a predefined charge to be applied to an order twice, and counted twice in the Total Cost, when the order was saved from both OnTime Management Suite and OnTime Dispatch.OnTime Management Suite7.5.145OnTime Dispatch7.5.145
- Issue that could cause OnTime Dispatch to stop responding periodically while the Dispatching view was open.OnTime Dispatch7.5.145
- Issue that could prevent the driver list and map in the Dispatching view from loading.OnTime Dispatch7.5.145
- Issue that could prevent the Invoices page in the Customer Web Portal from working for customers with many invoices.OnTime Customer Web Portal7.5.145
- Issue that could prevent some invoices from opening in the Customer Web Portal.OnTime Customer Web Portal7.5.145
- Issue that could cause an error when editing a location in the Customer Web Portal Address Book for customers with many saved locations.OnTime Customer Web Portal7.5.145
- Issue that could cause an error while typing an expression in the report Expression Editor.OnTime Management Suite7.5.145
- Issues reported via the OnTime error reporting service.OnTime Software and Services
October 21, 2026
Improvements to how customer credit card information is stored and how payments are processed.
Customer credit card numbers are now kept on the OnTime servers, and the desktop applications show the masked number. Payments are processed through the OnTime servers using the card on file or a newly entered card number.
- In OnTime Management Suite, users with the View customer credit card information permission can still show the full number with the view icon next to the card number in the customer's Billing section or the Process Payment window.
- A card number entered for a customer that has not been synchronized yet is shown as entered and is stored on the server after the next synchronization.
- If the result of a payment cannot be confirmed, the application now says so, so the payment can be checked before it is tried again.
Improvements to how sign-in details are stored on each computer.
Sign-in details remembered on the sign-in screen are now protected for the Windows user account that saved them. Work Offline continues to accept the user's password whether or not it is remembered.
After moving to a new computer or Windows user account, sign in once and the details are remembered from then on.
Credit card numbers from 12 to 19 digits are now accepted when entering a customer's card.
The customer's Billing section and the Process Payment window now accept card numbers of 12 to 19 digits and show a message when a number includes spaces, dashes, or other characters.
- Security and reliability improvements.OnTime Software and Services7.5.125
Passwords for users, contacts, and Web Portal access now show whether a password is set.
The Access and Settings section of a user, the Web Portal section of a customer, and the Contact window now show whether a password is set instead of displaying it masked. When a password is set, select Change password to enter a new one; leaving the box blank keeps the current password. A password entered for a record that has not been synchronized yet is stored on the server after the next synchronization, and the status line says so until then.
Imports no longer use a mapped customer password column to find matching customers.
Logging in to the Customer Web Portal as a customer from the customer record is no longer available.
The Log in to the web portal as this customer link in the customer's Web Portal section now explains that customers sign in with their own credentials. A customer who does not know the password can use the Forgot Password link on the portal sign-in page.
Customer Web Portal link emails now point the customer to the Forgot Password link.
Emails started with Send customer a link to the Customer Web Portal via email... now include the portal address and user name and point the customer to the Forgot Password link on the sign-in page.
The View user passwords permission is no longer offered.
Stored passwords are no longer displayed in the application, so this permission has been removed from the user permissions list and the permission summary. No action is needed.
- Issues reported via the OnTime error reporting service.OnTime Software and Services
October 6, 2026
- Issue that could cause Branch drop down lists to become disabled.OnTime Management Suite7.4.230OnTime Dispatch7.4.230
Issue that could cause an order to keep the previous Service Level's Additional Options and pricing when a collection or delivery time change moved it to a different price set schedule.
When a change to the collection or delivery window, the order date, or the customer re-evaluates the price set schedule and the current Service Level is no longer available, OnTime Dispatch now switches to the first available Service Level and refreshes the Additional Options and pricing exactly as a manual Service Level change does. Options from the previous Service Level are removed and the new Service Level's required and default options are applied, so re-check any optional selections after the switch.
- Issue that could prevent the location map coordinate editor from showing the saved pin, and cause map clicks to produce wrong coordinates, when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235OnTime Dispatch7.4.235
- Issue that could cause the zone editor map to open at the wrong position instead of the company home location when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 15, 2026
- New user permissions added for API key creation, viewing, modification, and deletion.OnTime Management Suite7.4.225
- Change history is now available for API keys.OnTime Management Suite7.4.225
- When drawing zone boundaries on a map, the number of allowed points has been increased by 10X, allowing for more detailed zones.OnTime Management Suite7.4.225
- Improvements to synchronization across desktop and mobile apps.OnTime Software and Services
- Security and reliability improvements.OnTime Software and Services
- Issue that could prevent some branches from synchronizing properly.OnTime Management Suite7.4.225
- Issue that could cause the description section to disappear when all fields, except user defined fields, are hidden.OnTime Customer Web Portal
- Issue that could cause some user reports to omit orders and compensation unless the user belonged to a driver role.OnTime Management Suite7.4.225
- Issue that could prevent recommended zones from being consistently applied across desktop apps and web portal.OnTime Software and Services
- Issue that could prevent a data file rebuild from completing when initiated from the login screen.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could prevent "Schedule Next Occurrence of All Stops" from scheduling across more than one route stop.OnTime Management Suite7.4.225
- Issue that could prevent the "Assigned to" dropdown from listing driver names under a route stop.OnTime Management Suite7.4.225
- Issue that could cause "Assign Remaining Uncompleted Route Stops To" to assign previously deleted orders on the route to be assigned to the new driver.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could cause required portal-only price modifiers to duplicate when copying orders.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 19, 2026
- Improvements to memory management and overall performance.OnTime Management SuiteOnTime Dispatch
- Issue that could cause selection state of a price modifier to be reset to "Not selected by default" when added through the price set editor.OnTime Management Suite
- Issue that could cause duplicate report template entries in "Reset Report Templates" list.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 11, 2026
- Sample data now uses the newer simplified price modifier structure for defining tiered prices.OnTime Management Suite
- Issue that could cause sorting in the driver list to be removed as new orders enter the Unassigned Orders list.OnTime Dispatch
- Issue that caused remaining trial time to be shorter than expected.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2026
- Improvements to the dark theme across the application.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some route stops from scheduling properly with overnight schedules.OnTime Management Suite
- Issue that would prevent a scrollbar from appearing when needed when viewing the COD and signature pane within Order Details.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
June 25, 2026
- Driver names can now be displayed at all times in the driver map. Turn this on via Program Options > General > Mapping > Always show driver names on the Dispatch map.OnTime Dispatch
- Currently Assigned To can now be added as a column to the Tracking view.OnTime Customer Web Portal
- Billing Email and Billing Contact are now available columns in the Customers view.OnTime Management Suite
- Customer's Account Number is now an available column in the Billing > Invoices view.OnTime Management Suite
- Package Type can now be set as a required field for order entry at a global, customer, and price set level.OnTime Software and Services
- Create a return trip based on an existing order by right-clicking the order in the Tracking view and choosing New Order as Return Trip of This Order.OnTime Dispatch
- Configure, on a per user basis, if contact names are prefilled when marking an order as collected or delivered.OnTime Software and Services
- New user level desktop app permission to grant or deny: Access web portal as customer.OnTime Software and Services
- Mobile users can now configure the app to display times in 24 hour format from the Options.OnTime Mobile
- Additional locations added to sample data.OnTime Management Suite
- Full order description can now be exported from the Tracking view. Previously the export would be truncated to the first 100 characters.OnTime Management SuiteOnTime Dispatch
- Dark theme improvements across the desktop applications.OnTime Management SuiteOnTime Dispatch
- Improvements to the on demand route stop scheduler's use of the scheduled time for submission date.OnTime Management Suite
- Improvements to the way sequential tracking numbers are generated and tracked.OnTime Management Suite
- Issue that could prevent clear usage of customer credits when split across multiple payments.OnTime Management Suite
- Issue that could cause required fields on price sets to override customer required fields.OnTime Customer Web Portal
- Issue that could prevent the vehicle type selection from being cleared between new orders.OnTime Customer Web Portal
- Issue that could prevent a vehicle type value of 0 from using a zero value in pricing calculations across price modifiers.OnTime Software and Services
- Issue that could prevent package type and vehicle type from being fully cleared under Order Entry.OnTime Dispatch
- Issue that could cause an unexpected error when viewing a record's history.OnTime Management SuiteOnTime Dispatch
- Issue that would prevent the base price type on an order transmitted through OnTime Partner Data Exchange from clearing. This will not adopt the default pricing method of the customer record associated with the receiver's account.OnTime Software and Services
- Issue that could prevent grid layout within the dispatching view from being saved and restored.OnTime Dispatch
- Issue that could prevent the Tracking tab from appearing in the ribbon when in the Tracking view.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 7, 2026
- Optimizations to improve performance and responsiveness within the Order Entry view.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the scroll position to jump when viewing order details.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent a route stop from opening if its associated price set had been removed.OnTime Management Suite
- Issue that could prevent the "Update Pricing" tool from removing deleted or disassociated price modifiers from a route stop.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 9, 2026
- Access to API keys can now be controlled through user permissions.OnTime Management Suite
- Access to Workflow Notifications can now be controlled through user permissions.OnTime Management Suite
- History of Workflow Notifications changes can now be viewed.OnTime Management Suite
- User permissions can now be enforced through OnTime Extensions created with the OnTime Extension SDK.OnTime Management Suite
- When choosing a vehicle while clocking in via OnTime Mobile, the vehicle list will now be filtered to show only vehicles assigned to the same branch(es) as the user.OnTime Mobile
- Access to the following new fields is available within the OnTime API: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Extension SDK: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Report Designer: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime Management Suite
- The scope (customer vs user) can now be set on price modifier groups.OnTime Management Suite
- Extended the "api/order/getTotalCost" endpoint to automatically include default or required price modifiers if "autoIncludeModifiers" is set to True.OnTime SDK/API
- Issue that allowed a user to enter a value less than the starting odometer value when clocking in.OnTime Mobile
- Issues reported via the OnTime error reporting service.OnTime Software and Services
February 16, 2026
- Issue that could prevent the report designer environment from showing the design surface under specific conditions.OnTime Management Suite
- Issue that could cause overlayed zones to disappear when clearing the current zone boundaries within the zone editor.OnTime Management Suite
- Issue that could prevent the percentage compensation from calculating properly within a price modifier when "Multiply by" is set to zone lookup table.OnTime Management Suite
- Issue that could prevent a route optimization report template from importing properly.OnTime Management Suite
- Issue that could prevent the "Total User Compensation" column within the Tracking view from including percentage compensation.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 5, 2026
- Overlay other zone regions when editing a zone, making it easier to draw zones that border each other.OnTime Management Suite
- Within the price modifier editor's testing area, the base price will now appear as part of the calculation visualization.OnTime Management Suite
- User compensation for unassigned orders now includes assigned driver portions, such as commission calculations.OnTime Mobile
- Improvements to the undo function within the zone editor when drawing zone boundaries.OnTime Management Suite
- Default files names are now recommended for more reports and other files when saving.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the route stop editor from correctly showing updated price set names and calculations.OnTime Management Suite
- Issue that could cause slow loading of customer records with a very large number of invoices.OnTime Management Suite
- Issue that could cause rearranged columns in the Tracking view to revert to their startup state after selecting a quick view and clearing the search.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent Email Recipient and Email Timestamp from updating across other devices due to long email address values.OnTime Management Suite
- Issue that could prevent Email Recipient from transferring to Access/SQL Server databases.OnTime Management Suite
- Issue that could prevent certain characters in user defined field names from displaying correctly in the Workflow Notification Designer.OnTime Management Suite
- Issue that could prevent some CSV or Excel files from being imported due to maximum character limits not always being enforced.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 19, 2025
- OnTime Mobile has a refreshed app icon. Requires version 7.6.0 or later.OnTime Mobile
- The app user's current location is now displayed on "My Map" to make it easier to see their location in relation to nearby stops. Requires version 7.6.0 or later.OnTime Mobile
- Map Pin Clusters. Within "My Map", if two or more stops are located near each other, a single purple colored pin will appear instead of multiple pins. Tapping the purple pin will cause a list to appear with all stops represented by that pin. From the list you can then tab into the details about that stop or order. Requires version 7.6.0 or later.OnTime Mobile
- For security reasons, server-side reports generated through the OnTime Customer Web Portal and OnTime API no longer support embedded scripts. Scripts embedded in reports are still supported locally through OnTime Management Suite and OnTime Dispatch.OnTime Customer Web Portal
- Issue that could cause the stop sequence to be mismatched between OnTime Mobile and OnTime Dispatch.OnTime Dispatch
- Issue that could cause previous text to appear within the Order Entry view's collection and delivery directory drop down list's Find box.OnTime Dispatch
- Issue that could prevent the "Configure" button from appearing for tiered based percentage price modifiers.OnTime Management Suite
- Issue that could prevent tiered overage percentage price modifiers from calculating properly.OnTime Software and Services
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 12, 2025
OnTime Mobile users can now view past orders that have been completed or canceled.
Users can view orders up to 180 days (6 months) in the past by tapping the filter at the top of the main view of the app. The number of days can be set on a per user basis. The timestamp referenced is Scheduled Delivery Date, then Actual Delivery Date, then Order Submission Date. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.
- OnTime Mobile users can now see their portion of user compensation for both assigned and unassigned orders. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.OnTime Mobile
- OnTime Mobile users will now see custom terminology for orders, items, and customers reflected throughout the app.OnTime Mobile
- Improvements to overall system performance.OnTime Software and Services
- Issue that could prevent Wait Time columns within the Tracking view from displaying correctly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some reports from being previewed due to a missing resource.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the "Map Route" function within Order Entry from working correctly.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2025
- Issue that could cause scheduled routes to appear unscheduled, even though scheduling occurred.OnTime Management Suite
- Issue that could cause some price modifier names to disappear after updating prices on an order or route stop.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 21, 2025
Workflow Notification fields for User Compensation:
- Total User Compensation
- User Compensation for Currently Assigned Driver
- User Compensation for Collection Driver
- User Compensation for Delivery Driver
Workflow Notification fields for Order Waiting Time:
- Collection Wait Time Start Time
- Collection Wait Time End Time
- Collection Wait Time (XX:XX:XX)
- Collection Wait Time (Total Hours)
- Collection Wait Time (Hours Part Only)
- Collection Wait Time (Total Minutes)
- Collection Wait Time (Minutes Part Only)
- Collection Wait Time (Total Seconds)
- Collection Wait Time (Seconds Part Only)
- Delivery Wait Time Start Time
- Delivery Wait Time End Time
- Delivery Wait Time (XX:XX:XX)
- Delivery Wait Time (Total Hours)
- Delivery Wait Time (Hours Part Only)
- Delivery Wait Time (Total Minutes)
- Delivery Wait Time (Minutes Part Only)
- Delivery Wait Time (Total Seconds)
- Delivery Wait Time (Seconds Part Only)
- Memo field as a column in the Payments list. (Hidden by default.)OnTime Management Suite
- Test notifications feature. Select one or more drivers from the Users list, right click, and choose Send Test Notification. This will send a test notification to the driver(s) based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Management Suite
- Test notifications feature. Right click on a driver in the Dispatching view and choose Send Test Notification. This will send a test notification to the driver based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Dispatch
- Status label is available as an additional column within the Tracking page.OnTime Customer Web Portal
- Collection and delivery location comments are available as additional columns within the Tracking view.OnTime Management SuiteOnTime Dispatch
- A location's comments now appear within an order's detail when changing collection or delivery location.OnTime Management SuiteOnTime Dispatch
- Ability to right click on a route and choose Schedule Next Occurrence, which will schedule the next occurrence of every stop within a route.OnTime Management Suite
- Improvements to GetTotalCost API endpoint, allowing for zone interpolation for base price and zone lookup table calculations.OnTime SDK/API
- Improvements to the quality of digital signature capture and display.OnTime Mobile
- When updating prices on an order, price modifier names will also be refreshed.OnTime Management SuiteOnTime Dispatch
- Manually scheduling a route or route stop has been renamed to "New Orders Based on This Route" or "New Order Based on This Route Stop" to avoid confusion with scheduling next occurrence.OnTime Management Suite
- Issue where a vehicle's make and model would be reversed.OnTime Management Suite
- Issue that could cause importing ".OTRPT" files to user-defined invoice templates to create duplicate templates.OnTime Management Suite
- Issue that could cause scrolling in the route stop calendar with a bi-weekly schedule to result in stops appearing on incorrect dates.OnTime Management Suite
- Issue that could cause return trip to home location to be excluded from route optimization distance calculations.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 27, 2024
- Access (MDB) data transfer now displays the estimated time to completion.OnTime Management Suite
- Access (MDB) data transfer status now shows within the status bar on the main windows, in addition to the Reports view.OnTime Management Suite
- SQL Server data transfer now displays the estimated time to completion.OnTime Management Suite
- SQL Server data transfer now allows current session logged events to be viewed.OnTime Management Suite
- SQL Server data transfer now shows more granular progress based on the total number of records remaining.OnTime Management Suite
- SQL Server data transfer configuration now displays more detailed messages when there is a problem connecting with the server and transferring data.OnTime Management Suite
- Issue that would prevent accounts subscribed to the Grow plan from accessing report publishing features.OnTime Management Suite
- Issue that could cause portions of OnTime Management Suite to lock up when customer billing cycle schedules are configured in a specific way.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
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