Call us: 541-326-4200   Monday - Friday, 8 AM - 5 PM Pacific Time

OnTime Customer Support

Information about closure

The OnTime Team will be unavailable for sales and support questions on November 26, 2020.
Our office will be closed for Thanksgiving Day and will reopen the next business day.

Our Commitment During the COVID-19 Pandemic
During this time of difficulty and uncertainty due to the COVID-19 pandemic, our primary goal is to stand by to support our clients — whatever the global situation. We will remain available to assist you during normal business hours. If your business has been adversely impacted by the pandemic, feel free to contact us regarding options for your OnTime account. Please stay safe!
User Guide

User Guide

The OnTime User Guide is an excellent resource for software feature questions and general setup.

Knowledge Base

Knowledge Base

Search the Knowledge Base to find detailed answers to common questions.

Video Tutorials

Video Tutorials

Video tutorials are designed to help you quickly learn how to accomplish specific tasks.

Developer Resources for API and SDK

Developer Resources

Documentation, samples, and tools are available for programmers using the OnTime API and SDK.



The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:


Contact OnTime Customer Support

Existing customers may fill out the following form to submit a question directly to OnTime Customer Support:

OnTime Company ID:
Your Question:

Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can drastically shorten the time it takes our team to respond to your question.


Phone Support

Existing customers may contact a support representative by phone. For pre-sales questions, please contact OnTime Sales. Phone support is generally available Monday - Friday, 8:00 AM to 5:00 PM Pacific Time.

+1 541-326-4200
then press 2 to reach customer support

My company started using OnTime over three years ago. Being in the business it is hard to find programs that cater to all needs from dispatching to billing. OnTime is the best program we could find to fill our niche , allow us to operate our systems with full optics and allow custom made "hook-ups" to our other software that we are allowed to run in conjunction.

Doug Creighton | Alero Worldwide