Our team will be unavailable for sales and support questions on July 4, 2025. We will be closed during Independence Day and will reopen the next business day.
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The OnTime User Guide is an excellent resource for software feature questions and general setup.
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Search the Knowledge Base to find detailed answers to common questions.
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Video tutorials are designed to help you quickly learn how to accomplish specific tasks.
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Documentation, samples, and tools are available for programmers using the OnTime API and SDK.
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The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:
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Contact OnTime Customer Support
Existing customers may fill out the following form to submit a question directly to OnTime Customer Support:
OnTime Company ID:
Please enter your OnTime Company ID.
Name:
Please enter your name.
Work email:
Please enter your email address.
Please enter a valid email address.
Your question:
Please enter your questions or comments.
Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can significantly shorten the time it takes our team to respond to your question.
Phone Support
Existing customers may contact a support representative by phone. For pre-sales questions, please contact OnTime Sales. Phone support is generally available Monday - Friday, 8:00 AM to 5:00 PM Pacific Time.