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OnTime Customer Support

User Guide

The OnTime User Guide is an excellent resource for program feature questions and general setup.

Knowledge Base

Visit the Knowledge Base to find detailed answers to common questions.

Video Tutorials

Video Tutorials are designed to help you quickly learn how to accomplish specific tasks.

Blog

The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:

OnTime Version 4 Now Available

Future of the Courier Industry: Customer Expectations

Future of the Courier Industry: New Methods and Experimentation

Future of the Courier Industry: Increased Competition in “Last Mile” Service

Future of the Courier Industry: E-commerce and m-Commerce Growth

Submit a Question Here

Fill out the following form to submit a question directly to OnTime customer support:


Your Name:

Your Email:

OnTime Company ID:

Your Question:
	Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can drastically shorten the time it takes our team to respond to your question.

Phone Support

Technical support by phone is available to Standard, Professional, and Enterprise subscription plans. Subscribers to OnTime Basic should submit their request by using the form below.

Hours of Availability: Monday - Friday, 7:00 AM to 4:00 PM Pacific Time

Contact OnTime Customer Support at 541-326-4200 and then press 2 to reach customer support.

“

The customer service for this company is outstanding! I have called several times and spoke with 3 diffrent support staff they are always helpful, patient, professional and knowledgeable! If I were to rate my overall experience with the help desk I would give them 10 out of 10. Thanks for all you do!

”

Robyn | Skymark

Guaranteed!

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