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OnTime Customer Support

User Guide

The OnTime User Guide is an excellent resource for software feature questions and general setup.

Knowledge Base

Visit the Knowledge Base to find detailed answers to common questions.

Video Tutorials

Video Tutorials are designed to help you quickly learn how to accomplish specific tasks.

Blog

The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks.
Recent posts:

Support for FreshBooks and Xero Accounting

How to Get Started with Courier Software

OnTime 360 and International Support

Submit a Question Here

Fill out the following form to submit a question directly to OnTime customer support:


Your Name:

Your Email:

OnTime Company ID:

Your Question:
	Note: To ensure an accurate response, please take a moment to explain your question or issue in detail. By including specific examples and detailed steps that reproduce the issue, you can drastically shorten the time it takes our team to respond to your question.

Phone Support

Hours of Availability: Monday - Friday, 8:00 AM to 5:00 PM Pacific Time

Contact OnTime Customer Support at 541-326-4200 and then press 2 to reach customer support.

“

Thanks for working hard with everything you do to help make improvements to this system for us and the hundreds of other courier companies out there. It’s people like you with a company like On Time that really make a difference and show that you really do care about the product and with retaining existing customers. The customer support and the fact that you guys stand behind your product is just unbelievable.

”

George Shea | First State Couriers

Guaranteed!

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