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OnTime Software Release Notes

This page documents many of the additions and changes included in recent updates made to the OnTime software and services.

Preview Release

Preview Releases can be downloaded here.

October 23, 2020

  • User mobile options controlling the source for navigation within the OnTime Mobile apps. This can be set to favor street address or geographic coordinates.
  • Improvements to synchronization for both desktop and mobile apps.
  • Issue that could prevent "Update Prices" feature from working when only miscellaneous adjustment was changed.
  • Issue that could cause a disabled user defined field that was previously set as required for order entry to display a requirement message.
  • New user settings for barcode verification at collection and delivery when using the OnTime Mobile app.
  • Issue that could cause an error to appear when opening some price sets.
  • Issue preventing the proper calculation of user time clock sessions when sessions span across more than one day.
  • Issue that could cause route optimization results to reflect the same distance when the unit of measurement had recently been changed.
  • Various issues reported via the OnTime error reporting service.

Current Release

Current Releases can be downloaded here.

October 5, 2020

  • Issue causing a false warning to appear that only two users are included when adding new users.

October 2, 2020

  • Redesigned editor for user accounts.
  • History is now available for user accounts. Choose the History group within the user editor to audit changes to any user.
  • Circular references within a price set will be detected when selecting base pricing for flat percentage type price modifiers.
  • Added a user option to control the requirement of the "collected from" or "delivered to" fields when marking an order as collected or delivered.
  • User settings to check proximity to locations during collection and delivery.
  • Improvements to the user interface when updating programs and editing price sets.
  • SSN field under a user account has been moved in the user editor to the Employment group and relabeled as "National identification number (SSN)".
  • EIN field under a user account has been moved in the user editor to the Employment group and relabeled as "Employer identification number (EIN)".
  • Issue that could allow orders from different customers to be selected and placed on a single invoice.
  • Issue preventing program update utility from recognizing when updates are available.
  • Various issues reported via the OnTime error reporting service.

September 4, 2020

  • Improvements to the appearance and layout of the Workflow Notification Designer.
  • Issue with the incorrect content template appears in the workflow notification designer when the Customers area is selected.
  • Issue causing an error to appear when adding orders to an invoice when also sorting invoice list by Total Amount column.
  • Issues that could prevent the creation or synchronization of the report database from completing successfully.
  • Various issues reported via the OnTime error reporting service.

September 2, 2020

  • Improved support for use when running on a terminal server or remote desktop.
  • Improvements to loading of saved state for primary views.
  • Issue preventing some older Quick Views from migrating to the new expression format.
  • Issue that could prevent user defined field column names from updating within the Tracking view when they are modified.
  • Various issues reported via the OnTime error reporting service.

August 31, 2020

  • Improvements to diagnostics submission and exporting synchronization logs.
  • Issue that could cause some views, such as the Tracking view, from saving customizations properly if the program was shut down while the view was still loading.
  • Issue that could cause the Tracking view to appear empty due to columns not loading properly.
  • Various issues reported via the OnTime error reporting service.

August 27, 2020

  • Issue that could prevent the selection of a new price set on order incorrectly entered via the API.
  • Issue preventing some Quick Views from renaming properly.
  • Various issues reported via the OnTime error reporting service.

August 24, 2020

  • Added Viewed by Current User to the history of an order, making it easier to audit the read/unread state of an order.
  • Issue that could cause the tracking view to appear without columns at startup.
  • Various issues reported via the OnTime error reporting service.

August 21, 2020

  • Improvements to error reporting.
  • Issue that could cause order submission date to be an earlier value.
  • Issue preventing current date from loading properly when creating a new order.
  • Issue that could prevent a price set from being disassociated with a customer.
  • Various issues reported via the OnTime error reporting service.

August 19, 2020

  • Recent customers are displayed in the navigation pane of the Order Entry view. Clicking a customer in the list will create a new order for that customer.
  • Price Modifier now shows the type, either an individual price modifier or a price modifier group.
  • New default view when no order tabs are open within the Order Entry view.
  • Improvements to security, reliability, and PC resource utilization across all applications.
  • Updates to a route stop now includes updates to base and total prices.
  • Resetting primary user interface layout will reset views without the need to restart the application.
  • Improvements to the speed of application startup.
  • Improvements to program update checks when switching between update release channels.
  • Sample data is now automatically available within new trial accounts.
  • Additional sample data has been added.
  • Starting a new order tab is faster and using the order entry form is quicker.
  • To, CC, BCC, and Reply To fields now support concatenation of addresses when composing email or SMS based workflow notification.
  • Issue that could lead to multiline comments and descriptions from appearing within the Tracking view.
  • Issue that could cause inconsistency when selecting columns while customizing a list's view.
  • Issue that could cause the Billing Cycles view from updating reliably.
  • Issue that could prevent route stop updates from recalculating prices.
  • Issue that could cause customer balance from calculating reliably.
  • Issue that could prevent export of business intelligence graphs from exporting results correctly.
  • Issue that could prevent selection of zones within a price set from saving reliably.
  • Issue preventing some list views from loading properly.
  • Issue that would prevent Quick View filters from loading properly within the Tracking view.
  • Issue preventing some empty lists from loading properly.
  • Issue preventing the default layout of the Tracking view from persisting.
  • Issue preventing selected zones within a price set from saving properly.
  • Issue causing an error when quickly selecting customers within the payment window.
  • Issue causing one program to wait several minutes when OnTime Dispatch and OnTime Management Suite are synchronizing at the same time.
  • Issue preventing some calculated values from exporting to CSV files consistently.
  • Various issues reported via the OnTime error reporting service.

June 19, 2020

  • Issue that could cause some extensions authored with the OnTime SDK to fail date validation in some time zones.
  • Issue that could cause an error to appear when choosing to hide or display user defined fields within the Tracking view.
  • Issue that could prevent a list from correctly loading its display state when certain grouping and sporting was applied.
  • Issue that could cause default display state to not save properly with new data files.
  • Various issues reported via the OnTime error reporting service.

June 12, 2020

  • Improvements to the reliability of parallel processing across the applications.
  • Issue that could cause columns to appear hidden when re-selected in the list within column selection window.
  • Issue causing the "Clear Search" within the Tracking view to revert the view to its default state when no default view state existed.
  • Various issues reported via the OnTime error reporting service.

June 9, 2020

  • Notification bar when search is applied to refresh the list to detect changes.
  • Improvements to reliability and performance.
  • Improvements to efficiency and reliability of synchronization.
  • Issue that could prevent the proper synchronization of data when many records were changed and both OnTime Management Suite and OnTime Dispatch were open at the same time.
  • Issue that prevented a loading message with cancellation to appear when opening the Tracking view.
  • Issue that could cause dimensions to display unnecessary decimal places to appear in some cultures.
  • Issue that could cause multiline text to not appear as a single line in some list views.
  • Issue that prevented data aware popup filters from appearing on column headers within all primary views.
  • Issue that prevented extension based columns from appearing within the invoices and payments views. This includes columns displaying posting to QuickBooks Online, Freshbooks, and Xero.
  • Issue that caused an error to appear when changing the filter view within the Invoices view.
  • Issue that prevented Invoices view from loading open invoices by default.
  • Issue that could prevent a rebuild of the data file to complete successfully.
  • Issue preventing some custom filter functions from working properly when saved as a Quick View.
  • Issue causing an error to appear when deleting duplicate items within the duplicate finder tool.
  • Issue that could cause a search query to not clear from the search box.
  • Issue that could prevent "Follow selected row when changes are made" setting from working correctly.
  • Issue that could cause a notification to appear that an extension update was available even after performing the update.
  • Issue that could cause an error to appear when adding an order to an invoice.
  • Issue causing unexpected sorting of some columns within the Billing views.
  • Various issues reported via the OnTime error reporting service.

May 21, 2020

  • Improvements to performance across all views when loading, searching, and filtering records.
  • Issue that could prevent some columns from exporting properly when exporting a list to CSV.
  • Issue that could prevent cancellation of export when pressing the cancel button.
  • Issue causing zeros to appear within the customer name column of the Tracking view.
  • Issue that prevented vehicles from removing immediately from the list when deleted.
  • Issue that caused time user reports to reflect order distance totals when time clock session distance totals were requested.
  • Issue that prevented checkmarks from appearing within the invoices and payments views when exporting data to an accounting system via an extension, such as QuickBooks Online.
  • Restored missing column (Customer Account Number) from the Tracking view.
  • Issue that prevented reliable search results within the Unbilled Orders view.
  • Issue that prevented some columns in some lists from loading information.
  • Various issues reported via the OnTime error reporting service.

May 19, 2020

  • Loading of large lists now displays progress and can be canceled.
  • Row limitation settings can now be adjusted by clicking on the yellow row limitation notification bar.
  • Improvements to performance when loading a large number of records.
  • Improvements to performance when filtering and searching a large number of records.
  • Improvements to performance when modifying list views with a large number of records.
  • Improvements to performance when synchronizing and refreshing views with a large number of records.
  • Improvements to performance when grouping a large number of records.
  • Improvements to the performance of loading the Business Statistics charts within the Reports view.
  • Improvements to the performance of calculating user compensation.
  • Issue that could cause some columns within the Tracking, Unbilled Orders, and Locations view to display dates in universal coordinated time instead of local time.
  • Issue that could cause an error to appear when attempting to sort a calculated column, such as Total User Compensation.
  • Issue that could cause some Quick Views within the Tracking view to not retain filters after upgrading.
  • Issue that could cause zero results to return when searching or filtering with a low maximum row limit.
  • Issue that caused a loading message to appear persistently when entering the Routes view.
  • Issue that could delayed updates in the Tracking view when manually processing workflow notification events.
  • Issue that could cause grouping to collapse within some views when data was refreshed.
  • Various issues reported via the OnTime error reporting service.

April 28, 2020

  • Improvements to the performance of switching between primary views and lists.
  • Various improvements to the performance and reliability of primary views.
  • Issue that prevented connections between OnTime and Authorize.net for payment processing.
  • Issue that could prevent new rows from being added when increasing the maximum number of rows for a list.
  • Various issues reported via the OnTime error reporting service.

April 27, 2020

  • Improvements to backwards compatibility of Quick Views within the Tracking view.
  • Improvements to display of hidden search results in the notification bar.
  • Improvements to the performance of loading, filtering, and searching data across various lists.
  • Issue that could cause older previously billed orders to appear within the Unbilled Orders list.
  • Issues that could prevent coloring and styling of rows within the Tracking view to appear improperly.
  • Issue that could prevent the number of days to display within the Tracking view to not return the full results.
  • Issue preventing filters from working within the Tracking view if data displayed was limited.
  • Issue preventing the billing summary from updating the total number of items correctly.
  • Issue preventing the Billing Cycle view from showing values for orders included and total amount.
  • Issue that could prevent the filtering and searching all data within the Tracking view when the limiting setting is disabled.
  • Issue that could cause the application to quit unexpectedly within some remote desktop environments.
  • Issue that could cause the application to become unresponsive when applying a filter or preforming a search.
  • Various issues reported via the OnTime error reporting service.

April 21, 2020

  • Improved performance within Locations and Tracking views.
  • Improvements to clarify pending account subscription plan changes within the Account Center window.
  • Significant performance improvements when scanning for duplicate customer or location records.
  • Improvement to the performance of the Unbilled Orders and Locations view when those lists contain a large number of records. New settings make it possible to limit the number of records that are displayed at one time.
  • Improvements to how orders are displayed within the Unbilled Orders view.
  • Improvements to memory management, allowing the applications to run with less memory.
  • Improvements to the quality of the network diagnostics reports.
  • Improvements to the performance of the Tracking view.
  • Improvements to the performance and responsiveness of all primary views.
  • Issue where attempting to refresh within the Billing view context menu would not fully refresh the list.
  • Issue that could prevent the synchronization progress from updating on the main application window.
  • Issue in the Tracking view when trying to display deleted orders.
  • Issues that could prevent the various lists, such as the Locations and Tracking views, from updating information promptly.
  • Issue that could cause calculation of user compensation when importing to become stuck at "99%".
  • Issue that could prevent the Tracking view from rendering properly when filtering by the Status column.
  • Issue that caused an error to appear when viewing a customer's address location on a map.
  • Issue that caused an error to appear when attempting to connection with QuickBooks Desktop.
  • Issue that could cause performance degradation when deleting multiple items at once within the Locations or Tracking views.
  • Issue that could prevent the Order Entry view from appearing correctly on initial launch.
  • Issue that caused incorrect verbiage to appear in error messages when selecting a date range.
  • Issue that could prevent focused rows from being followed when expected.
  • Issue that prevented the Postal Code column from appearing in the Customer view.
  • Issue that could prevent some records from updating quickly and reliably.
  • Issue that would prevent the Tracking view from displaying correctly after synchronization completed.
  • Issue that could cause time portion of a date to display incorrectly within the filter row.
  • Issue that could prevent the Purge Deleted Items function from fully loading and purging items on first attempt.
  • Issue that prevented the earliest collection time column from appearing within the Tracking view.
  • Issue that prevented user and order activity totals from including the last day of a calendar month.
  • Issue that could prevent address lookup from parsing the correct city when an address could belong to multiple cities/jurisdictions.
  • Issue that prevented the Total User Compensation column from sorting and grouping within the Tracking view.
  • Issue that could cause data file verification function to fail when the update option was enabled.
  • Issue that could cause incomplete duplicate detection of customer or location records if there was leading or trailing white space in the selected fields.
  • Issue that prevented report customizations from loading for the single order report available under unbilled orders.
  • Issue that prevented the UI from displaying properly when signing in to an inactive account.
  • Issue that would cause an error to appear when adding orders from a billing cycle to an invoice.
  • Issue that could cause a price modifier with a negative value to return a negative commisionable amount.
  • Issue that caused collection location zone and delivery location zone to appear incorrectly within the Tracking view.
  • Various issues reported via the OnTime error reporting service.

February 6, 2020

  • Improvements to memory management for improved reliability.
  • Additional troubleshooting information now provided when testing connection with Authorize.Net where required fields have been set.
  • Issue that could cause an error to appear when using the search function in a list other than the Tracking view.
  • Issue that could prevent payment processing within the Billing section of a customer record.
  • Issue that could cause inaccurate localized date values when importing items from a text file.
  • Various issues reported via the OnTime error reporting service.

January 31, 2020

  • Improvements to memory management for improved reliability.
  • Pressing the escape (Esc) button will now close an open invoice window.
  • Time span of time windows now display as days, hours, and minutes under the Locations tab of the Order Details window.
  • Issue that could cause buttons to become disabled when working with tabs in Order Entry.
  • Issue that would cause negative time values within miscellaneous time compensation to display incorrectly.
  • Issue that could prevent the Currently Assigned User column within the Tracking view from updating immediately.
  • Issue that could cause the application to lock up after viewing the Start view.
  • Issues that could cause the program to become nonresponsive.
  • Issue that could cause an arithmetic overflow when viewing the Tracking view.
  • Issue that could cause an error to appear when displaying the driver's current assignments window.
  • Issue causing the Customer Name column to become unchecked within a Quick View under the Tracking view.
  • Issue that could cause rows in the invoice list to display a dash (-) when exporting the invoice via an extension, such as to QuickBooks Online.
  • Issue that could prevent some date-based user defined fields from converting to the correct time zone.
  • Issue that could cause sorting of some user defined fields within the Tracking view to cause the application to become slow or non-responsive.
  • Issue that could cause the application to synchronize slower than necessary when rebuilding the data file.
  • Issue that could occasionally cause the program to become nonresponsive, especially during synchronization.
  • Issue that could prevent Tracking view from updating immediately when both OnTime Management Suite and Dispatch were running at the same time.
  • Issue that prevented the Tracking view from initially loading look-back days that were manually set.
  • Issue that could cause calculated item details, such as invoice balances, to appear blank.
  • Issue that prevented invoices from being removed/added when their paid value changed.
  • Issue that could cause PDF exports to display incorrect page numbers on invoices.
  • Issue causing item detail calculation not to start when the column became visible.
  • Issue that could cause the Unbilled Orders group ribbon button to reflect the current group state incorrectly.
  • Various issues reported via the OnTime error reporting service.

January 8, 2020

  • General improvements to performance and memory usage.
  • Issue that could prevent the total amount and balance columns from loading immediately within the Invoices view.
  • Issue that could cause an error to appear when navigating to the Billing view.
  • Issue that could cause an error to appear when preforming a search within the Tracking view.
  • Issue that could prevent the customer balance column from loading immediately within the Customers view.
  • Various issues reported via the OnTime error reporting service.

January 6, 2020

  • Improvements to the performance of all lists when refreshing after synchronization completes.
  • Improvements to performance when scrolling through the Tracking view with certain columns in view.
  • Issue that could cause a red or orange X to appear when scrolling horizontally through the Tracking view.
  • Issue that could cause a red or orange X to appear when opening advanced search or the filter row within the Tracking view.
  • Issue that could cause an error after sign in if a connection to the OnTime account could not be properly established.
  • Issue that could result in a failed route optimization using Basic optimization to show a message indicating that additional route optimization credits are required.
  • Various issues reported via the OnTime error reporting service.

January 3, 2020

  • Improvements to the performance of list rendering, especially within the Tracking view.
  • Improvements to the notification of a missing template customer.
  • Issue that would prevent exporting from main lists with proper encoding for some character sets.
  • Issue that could cause an error or red X to appear within the Tracking view.
  • Issue that could cause an error when attempting to update an order.
  • Issue that could cause the application to become non-responsive after preforming a rebuild of the data file.
  • Issue that could cause the default tracking view to persist the layout of a Quick View instead of the default view.
  • Issue that could prevent the Tracking view from updating when dispatching drivers from the Dispatching view of OnTime Dispatch.
  • Issue that could prevent a list from refreshing when pressing the F5 key.
  • Various issues reported via the OnTime error reporting service.

December 31, 2019

  • Issue that would cause height, width, or length fields from being validated if those fields were set as required at a global or customer level.
  • Issue that could cause performance issues within Tracking view and other lists.
  • Issue that would prevent payment processing page from validating using some regional settings.
  • Issue that caused unbilled orders to not be properly added or removed when their statuses were changed.
  • Various issues reported via the OnTime error reporting service.

December 26, 2019

  • Improvements to the speed of updates to data in lists when changes are made on other PCs.
  • Issue that would cause an error to appear when attempting to access the Vehicles view.
  • Various issues reported via the OnTime error reporting service.

December 23, 2019

  • Improvements to the performance and reliability of the drivers list within the Dispatching view.
  • Improvements to the speed of updates across various lists.
  • Improvements to the responsiveness of application web services.
  • Issue that could cause manual scheduling of route stops to schedule one day later than specified.
  • Issue that prevented manually scheduled route stops from appearing on other PCs immediately.
  • Issue that prevented additional filters from remaining active within the unbilled orders list when switching between views.
  • Issue that could prevent some customized reports from properly displaying images, such as digital signatures.
  • Issue that could prevent log in to the Customer Web Portal if originating from a domain other than ontime360.com.
  • Issue that could cause an error to appear when using accounting extensions.
  • Issue that could prevent website applet from masking the password field by default.
  • Issue that could prevent an order from immediately reappearing within the unbilled orders list if an invoice with which it was associated was deleted.
  • Issue that could prevent the application from loading after log in.
  • Issue that could cause an error to appear when loading the invoices page.
  • Issue that could cause an error to appear when adding or editing a location within the address book page.
  • Issues that could cause an error to appear when submitting an order within the order entry page.
  • Issue that could cause an error when changing date range filters within the tracking page.
  • Issue that could cause an error to appear when accessing the order list page.
  • Various issues reported via the OnTime error reporting service.

December 9, 2019

  • Issue that could cause a list to appear empty when added new records to an empty list.
  • Issue that could cause the visibility of selected row within the Unbilled Orders list to shift after adding orders to an invoice.
  • Various issues reported via the OnTime error reporting service.

December 4, 2019

  • Issue that could result in a database driver mismatch on some versions of Windows 10.
  • Issue that could cause OnTime Dispatch to inaccurately report that an update was available after an update was just applied.
  • Issue that would cause an error when adding an order to an invoice or marking an order as billed.
  • Issue that could prevent some extensions, such as QuickBooks Online, from loading correctly.
  • Issue that could cause orders that were deleted and then restored not to reflect the proper billing status.
  • Issue that would prevent data from being immediately displayed in a column after that column was added to a list's view.
  • Issue that prevented the Billed column within the Tracking view from sorting or grouping.
  • Issue that could result in checkmark (Boolean) columns not using "TRUE" and "FALSE" for values when exporting to a CSV file.
  • Issue that could prevent some checkmark (Boolean) columns from exporting data correctly.
  • Various issues reported via the OnTime error reporting service.

November 29, 2019

  • General performance improvements.
  • Optimizations to various lists to ensure faster and more up to date information is displayed.
  • Improvement to ensure that the Aging column within the Invoices list is updated correctly when OnTime Management Suite is not restarted for multiple days.
  • Issue that could prevent some extensions, such as QuickBooks Online, from loading correctly.
  • Various issues reported via the OnTime error reporting service.

November 27, 2019

  • Groups in main lists will remain persistent, or float, at the top of a group when scrolling, making it easier to view the current group at the top of the list.
  • Performance improvements to the initial loading time of main lists.
  • Performance improvements within the Tracking view.
  • Improvements to performance of lists within Billing view.
  • Improvements to performance within the Tracking view.
  • Issue that could prevent the Billing view from updating the item count immediately.
  • Issue that could prevent some older Quick Views from migrating correctly.
  • Issue that could cause the new custom report wizard to show an error after choosing the style of grouping.
  • Issue that could cause the unbilled orders loading bar and item count to not update properly.
  • Issue causing an error when searching lists when using the search bar in the upper right corner of the main application window.
  • Issue that would prevent the status label column with the Tracking view from updating immediately when modified.
  • Various issues reported via the OnTime error reporting service.

November 22, 2019

  • When clicking Advanced Search in the Tracking view, focus is now placed within the first column for quick filtering.
  • Multiple lines of text are now shown on a single line within the Tracking view. Text it limited to 100 characters in this view to ensure consistent formatting.
  • Issue that prevented certain columns within the Tracking view, such as status label, from sorting, grouping, and filtering properly.
  • Issue that could cause an error when clicking within lists that are not finished loading.
  • Issue that could cause an error when loading quick view files from some cloud service providers.
  • Issue that could cause an error when viewing some driver positions on a map.
  • Issue that could cause an error when loading some price sets within the order entry view.
  • Issue that could cause some date columns to display a date similar to "01/01/01" instead of an empty cell.
  • Issue that could result in focus being lost from the filter cell when searching a column from the filter row or advanced search.
  • Issue that could prevent orders from immediately returning to the Unbilled Orders list if an invoice is deleted.
  • Issue that could prevent the total number of unbilled orders from refreshing properly within the Billing Summary view.
  • Issue that could result in a divide by zero error when an incremental modifier based on volume was incorrectly configured.
  • Issue that could prevent changing a date filter on some Quick Views.
  • Various issues reported via the OnTime error reporting service.

November 8, 2019

  • Issue that would prevent the unbilled orders list from updated promptly when removing orders from an invoice.
  • Issue that could prevent the Vehicles view, and other views, from display list data.
  • Various issues reported via the OnTime error reporting service.

November 7, 2019

  • Issue that could cause the invoices or payments list to scroll to the top after refreshing.
  • Issue that would degrade the performance of lists when specific grouping was used.
  • Issue that caused grouping to initialize with all groups collapsed instead of expanded.
  • Issue that caused the "Restore Defaults" button not to work properly when customizing columns within the Tracking view.
  • Various issues reported via the OnTime error reporting service.

November 5, 2019

  • Setting that allows for personalization of how list scrolling behaves when layout changes are made. By default, lists will attempt to remain static and not scroll when layout changes occur. Change this behavior by checking the box labeled "Follow selected row when changes are made in main lists" under General Options or Program Options > Personalization.
  • Issue that could cause a list to scroll to a different position when layout changed with events such as sorting and grouping.
  • Issue that could prevent immediate synchronization of changes made within the Tracking view.
  • Issue that could prevent the refresh of list data when local changes were made to various records.
  • Issue that would prevent changes made to user defined fields, customers, and locations from refreshing immediately after the change was made.
  • Issue that would prevent a checkmark from immediately appearing for billing extensions columns within the Invoices and Payments views.
  • Issue that would cause double clicking with a column header to open the selected order within the Tracking view.
  • Issue that would cause some columns within main lists to show both date and time when only the date should have been displayed.
  • Issue that could cause grouping to disappear within the Unbilled Orders list after changes were made or data was refreshed.
  • Issue that caused some UI elements not to be appropriately themed.
  • Various issues reported via the OnTime error reporting service.

November 4, 2019

  • Optimization to the performance of main lists, especially within the Billing view.
  • Adjusted the checkmark icon to be clearer and adapt to the dark theme.
  • Issue that could cause the Billed column filter within the Tracking view to return limited results.
  • Various issues reported via the OnTime error reporting service.

November 1, 2019

  • Issue that could prevent the program from showing in the taskbar on launch.
  • Issue that could cause an error to appear when using the search box, such as searching the Customers list.
  • Issue causing filters to be cleared when adding or removing columns from a view.
  • Various issues reported via the OnTime error reporting service.

October 31, 2019

  • Additional optimization to the performance of main lists.
  • Issue that would cause the "Limit searching and filtering to data displayed" setting to show only the current day’s orders when enabled.
  • Issue that could cause an extension with missing buttons to fail when loading.
  • Issue that could prevent the progress indicator from appearing when loading or searching data.
  • Issue that could cause default layout of the Tracking view to not persist after loading a Quick View.
  • Issue causing the default layout of the Tracking view to not load after clicking the Clear Search button.
  • Issue that could cause a DivideByZeroException error message when entering the Tracking view.
  • Various issues reported via the OnTime error reporting service.

October 30, 2019

  • A new option is available named "Limit searching and filtering to data displayed", which can be found under General Options/Program Options > Tracking. By default, searches and filters are applied to ALL data. If this option is selected, searches and filters will be limited to the data displayed. This will focus searching on a smaller dataset, which can significantly increase performance.
  • The Tracking view will now load fewer records at once, which improves performance. Instead of manually selecting a number of month’s worth of data to display, the setting has changed to a number of days. This will allow for more granular control over the amount of data displayed.
  • Issue that could cause slow performance in some main lists, such as within the Billing view. This could also result in the program becoming unresponsive for a time.
  • Issue that would cause the Unbilled Orders list to not load correctly with “Hide Billed” enabled.
  • Various issues reported via the OnTime error reporting service.

October 29, 2019

  • Record change history and auditing: Easily view past changes made to many records. History of changes made to a record can be accessed by selecting a record, right-clicking, and choosing "History" from within the context menu. Record history details the data changed, including the user that made the change, grouped by the timestamp of the change. Grouping can be changed to Property name by right-clicking within the list and choosing Group By > Property. History is available for the following records: users, locations, zones, price sets, customers, orders, invoices, payments, and vehicles.
  • All new grid view for main lists within desktop applications. This new grid offers access to more data, streamlined data updates, and significantly improved performance.
  • New grid views support advanced filtering on any single column or combination of columns. Use compound expressions to filter data to a very specific level.
  • New Auto Filter Row makes searching on any column quick and easy.
  • Grid view filtering that supports more than just "equals" comparison. Now use comparisons such as Equals, Does not equal, Contains, Does not contain, Is like, Is not like, Begins with, Ends with, Is greater than, Is greater than or equal to, Is less than, and Is less than or equal to.
  • Grid views now support a Best Fit auto sizing of columns.
  • Grid views now support sorting by more than one column. Right-click on a column header to choose sorting for a column and then repeat that step on each additional column for which sorting should be applied.
  • Grid views now support grouping by any column. Right-click on a column header to group by that column. Multiple columns may be used for grouping.
  • Advanced filtering through the Filter Editor window. Right-click a column header to open the Filter Editor. Within the Filter Editor, any combination of comparisons can be defined to filter data to a very specific level.
  • New option to automatically calculate an optimal number of orders to display within the Tracking view. This option is turned on by default. Previously, a default of the top 500 most recent orders would be displayed. With this version, the performance was improved to allow for the 80,000 most recent records to be displayed without system slow down. The number of records chosen does not affect searches or filters, which will always search all available records.
  • Hardware graphics acceleration. To help improve the performance and rendering of large data, OnTime can now take advantage of a video card's processing power. This results in faster and smoother performance across the application. This feature requires a DirectX compatible video card and 64-bit Windows 8, 10, or higher. DirectX graphics acceleration can be disabled from within General Options or Program Options. If the hardware of the PC does not support graphics acceleration, the option will be disabled.
  • Added a new Bill of Lading link within the notification bar that appears across the top of new orders when submitted within the Order Entry view of OnTime Dispatch. Clicking this link will load a preview of the Bill of Lading for the new order.
  • The OnTime API now includes additional headers for rate limits. If rate limits are reached, the response headers will include rate limit information, such as the number of API transactions used, number of remaining transactions, when rate limits will be reset, and when to next retry.
  • Added a list of selected price modifiers associated with an order to the special fields list within workflow notifications.
  • Added user defined fields as special fields within the workflow designer.
  • Added order tracking link as special field within workflow designer.
  • Added workflow designer event for new orders created through the Customer Web Portal.
  • Added workflow designer event for order transferred between drivers.
  • Scan Barcode to Update Status: Availability of new desktop or console barcode scanning extension designed to change the status of an order when scanned with a variety of standalone barcode scanning equipment.
  • The Search box in the upper right corner is now active for the Tracking view. The Search box searches for matches across text-based columns, which can be useful for broad searches across all columns. Because the Search box scans all columns, the operation can take considerably longer than using advanced search and filters.
  • Added row click-and-drag selection with CTRL/SHIFT modifiers.
  • Dark theme is now supported consistently across more of the desktop applications.
  • Main lists now include consistent keyboard shortcuts, which can be viewed by right-clicking with the list. Keyboard shortcuts include "Ins" to create a new record, "CTRL + C" to copy to the clipboard, "CTRL + P" to paste from the clipboard, "CTRL + A" to select all records, and "Del" to delete selected record(s).
  • Added "Show Deleted Items" as a command within the context menu of the Tracking view.
  • Icons across context menus are updated and enhanced to render well on high DPI displays.
  • Improved performance when viewing a large number of orders within the Tracking view.
  • Improvement to the reliability of the route scheduling service when changing to and from daylight saving time.
  • Perform quick searches within main lists by pressing "CTRL + F".
  • Improvements to performance when displaying the Total User Compensation column within the Tracking view.
  • Available Drivers with Cities extension will now prompt for a Google Maps API key if one is not specified. Google now requires such a key for access to mapping data.
  • Click and drag the mouse within lists to select rows. When moving beyond the top and bottom edges of the list, the list will continue to scroll, allowing for additional selection.
  • QuickBooks Online Extension now supports OAuth 2.0 for secure authorization.
  • Advanced Search has a new home: The Filter Editor. This simplified view is easier to read and far more powerful. All features that were in the previous Advanced Search area are available in the new Filter Editor. Unlimited compound expressions make it possible to filter data to a very specific level. Then, as was possible in previous versions, these advanced searches can be saved for later use as a Quick View.
  • Removed the initial setup dependency of SQL Server Compact 4.0. Installation of this component is only required if creating custom reports from scratch.
  • "Customize Current View" has been moved from the primary context menu in the main lists to the new context menu available when right clicking on a column's header. This function has been renamed to "Show/Hide Columns".
  • An issue that could allow for negative odometer reading when editing vehicles manually.
  • An issue that could cause the single order report to not load properly if the collection or delivery location are missing.
  • An issue that could cause unnecessary "unauthorized" messages when using OnTime Dispatch.
  • An issue when adding miscellaneous user compensation on an order where the number of hours was being incorrectly rounded in some instances.
  • An issue that would prevent using the "tab" key to navigate through editor fields within the workflow notification designer.
  • An issue that would prevent multiple user reports from combining into a single document when that option was selected.
  • An issue that caused an error when re-opening the Tracking view in specific scenarios.
  • An issue that could prevent total user compensation from displaying properly when exporting or copying from the Tracking view.
  • An issue that caused an error when importing orders with customers from a CSV or Excel file and mapping the GrantCWPAccess field.
  • Issue that would cause some date columns to display time in UTC without local time zone conversation.
  • Issue that would cause date filtering to use UTC instead of local time.
  • Multiple issues that would prevent Quick Views created in OnTime 4 from migrating successfully to OnTime 5.
  • Issue that could prevent new Quick Views from saving.
  • Issue that would cause some data to not refresh properly within the Tracking view, such as status label.
  • Issue that would prevent the desktop application from opening in a maximized window state.
  • Issue interpreting non-US formatted dates when migrating older versions of Quick Views.
  • Issue that could cause color coding to display inaccurately within the Tracking view.
  • Issue that caused the contact name to not appear within the Invoices list.
  • Issue that would prevent numeric columns across lists to sort alphabetically instead of numerically.
  • Issue that caused the Customize Current View’s list of user defined fields to not display correctly within the Tracking view.
  • Issue that prevented the narrowing of columns across all lists. The minimum width of columns has been reduced.
  • Issue that caused the minimum width of columns to display improperly on PCs with high DPI screens.
  • Issue that could cause a Quick Views filter expression to not persist.
  • Issue that could cause the default width of columns to be too small.
  • Issue that caused retrieval of record history to fail.
  • Issue that caused columns with the invoices and payments lists to display incorrectly for extensions, such as QuickBooks Online.
  • Issue that caused the total number of orders to not display correctly at the bottom of the Tracking view.
  • Issue that could prevent multiple orders could not be added to an invoice from the Tracking view.
  • Issue that could result in updates not displaying immediately within the unbilled orders list.
  • Issue that would prevent viewing of credit card information, even when permissions were enabled.
  • Issue where unbilled orders did not appear properly.
  • Issue causing invoice totals to not update immediately within invoice list.
  • Issues that could cause tracking view filters to clear on refresh.
  • Issue that could cause the following error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (Exception from HRESULT: 0x887A0005).
  • Issue causing column sizing to not be set properly for both new and existing views.
  • Issue resulting in poor performance when adding new payments within the billing view.
  • Various issues reported via the OnTime error reporting service.

Archived Release Notes

View release notes for older versions

The cloud based system works great. We've had a computer fry its hard drive and had a new computer up and running without missing a beat.

Zach Woody | Dash Delivery, Inc.