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OnTime Software Release Notes

This page documents many of the additions and changes included in recent updates to OnTime software and services.

Preview Release Channel Updates

Preview releases include early access to new features and fixes. These changes will eventually find their way into Current releases.
Download Preview releases

January 17, 2022

  • The customer drop down list within the order entry view of OnTime Dispatch has been enhanced to allow for more flexible searches. Instead of an exact match, left to right, you can now search across multiple details of a customer, matching text anywhere it appears.
  • New setting to allow all invoices to appear within the OnTime Customer Web Portal immediately after they are created. This setting can be found under General Options > Customer Web Portal > Invoices > Show all invoices immediately after being created. When turned on, the previous ability to choose which invoices appear online is disabled.
  • If choosing which invoices to appear online within the OnTime Customer Web Portal, you can now cause multiple invoices to appear online at once. Use this new bulk edit feature by selecting multiple invoices, right-click, and choose "Show in Web Portal."
  • The invoices and payments lists within the Billing view can now be customized. This includes choosing which columns are displayed and saving the configuration of the lists between sessions.
  • Four new columns are available within the invoices list of the Billing view: Memo, Number of Orders, Invoice Template, and Show in Web Portal.
  • Record a new payment by right-clicking directly on an invoice.
  • Route stops now show collection and delivery locations.
  • Route stops now open faster.
  • Multiple route stops can be open at the same time.
  • Route stop window now supports simplified ribbon to increase usable space.
  • Add new records quickly by duplicating configuration from an existing record. Right click an on existing record within the list and choose "Duplicate [X]...". This applies to Users, Locations, Zones, Price Sets, Price Modifiers, Customers, Payments, Vehicles, Route Stops, and Workflow Notifications.
  • A customer's default reference number and purchase order number will prepopulate within the OnTime Customer Web Portal order entry form, as it does within the OnTime Dispatch order entry form.
  • A customer's account number now appears within the order entry form of the OnTime Customer Web Portal.
  • Allow duplicate data when importing from Excel and CSV files. Previously when importing from these files, any records found to contain the same data as a record already within the account would be skipped. A new checkbox labeled "Allow duplicate data to be imported" can be used to bypass this duplication check.
  • OnTime Extension Packager for Visual Studio 2022 is now available from the Visual Studio Marketplace
  • Added ShowForm and ShowDialog methods to the OnTime Extension SDK. These methods will make it possible to push windows to the foreground of OnTime Management Suite or OnTime Dispatch, without user intervention. This is especially useful for extensions that need to ensure alerts or other time sensitive information is displayed to a user.
  • Source code for the "Scan Barcode to Update Status" extension is now available on GitHub. The code is licensed under GPL-3.0, allowing organizations to modify the code and behavior of the extension to suit their needs. For more information about this extension, see How to Use the Scan Barcode to Update Status Extension
  • A Timestamp property has been added to the OnTime API for the Order.FileAttachment class.
  • A date range filter has been added to the "fileAttachments" endpoint of the OnTime API, making it possible to retrieve a subset of files associated with an order.
  • OnTime Extension Packager, contained within the OnTime Extension SDK is now available in 64-bit.
  • All new "My Map" view. This view will show a map with all stops from the "My Orders" list, giving you a choice to view assignments in a list view or a map view. Tap the pins within the map view to a popup about the location and tap the popup to load details about that order.
  • Quickly add shipping exceptions to an order from the Order Details screen by tapping the new "Update Status" button. Then enter a note about the exception, such as "No one home," or choose from a list of premade notes created by your company.
  • Barcode scanning will now make audible beeps, giving feedback to the user about successful and failed scanning attempts.
  • Long press on a location's address on the Order Details screen to copy the address to the clipboard.
  • Improvements to support the latest mobile operating systems (iOS 15 and Android 12). Note that Android 4.4 and iOS 8 are no longer supported.
  • The OnTime Extension SDK has been updated to version 6.0.795, which includes new features while being 100% backwards compatible.
  • OnTime Extension SDK version 6.0.795 is available for download from
  • Updates and improvements to the OnTime Extension SDK documentation.
  • Issue causing layout problems within the order entry and route stop views.
  • Issue that could cause icons within context menus to appear too small on some monitors.
  • Issue that could cause import of Excel and CSV files to fail without warning when a field contained too much text.
  • Issue that could cause stale data to appear within the routes stop list if customer or location records had been removed after the route stop was created.
  • Issue that could prevent scheduled route exceptions from working correctly when deleting a scheduled stop from the calendar view.
  • Issue that prevented drivers from marking orders as collected or delivered if the user did not have the ability to transfer orders enabled.
  • Issue that could prevent Waze from integrating properly with OnTime Mobile for iOS.
  • Issue that could cause some searches to be treated as case sensitive, giving unexpected results.
  • Issue that could cause an error to appear when retrieving price set or price modifier data via an OnTime Extension.
  • Issue that could application from closing immediately if a synchronization was pending.
  • Issue that could cause route stops to retain pricing configuration between changes to service level section.
  • Issue that could cause layout issues when creating duplicate orders or return trips within the order entry view.
  • Issues reported via the OnTime error reporting service.


Current Release Channel Updates

Current releases are reliable and up to date, making them the best option for most users.
Download Current releases

December 3, 2021

  • Issue that could prevent local settings from migrating properly when rebuilding the data file.
  • Issue that could prevent some list from being properly alphabetized when mixed case characters are used.
  • Issues reported via the OnTime error reporting service.

November 3, 2021

  • Issue that could prevent specific reports and extensions from loading properly.
  • Issue that could prevent service levels from loading when creating new orders.
  • Various issues reported via the OnTime error reporting service.

October 28, 2021

  • Improvements to performance when exporting data.
  • Issue that prevented the Export Data function from operating correctly.
  • Various issues reported via the OnTime error reporting service.

October 25, 2021

  • User compensation can now include commission on price modifiers that calculate a negative amount. This option can be turned on by navigating to General Options > General > Users > Allow user compensation to include negative price modifiers. This option is turned off by default.
  • Issue that could cause some OnTime Extensions to create multiple sets of user defined fields, giving the appearance of duplicate orders within the OnTime Customer Web Portal.
  • Issue that could prevent some criteria from being used within the duplicate detection feature.
  • Issue that could cause repeated prompts to install the Microsoft Edge WebView2 prerequisite.
  • Various issues reported via the OnTime error reporting service.

October 22, 2021

  • Added ability to directly edit SQL queries within the Query Builder when authoring custom reports.
  • Issue that caused an error message to appear when connecting to QuickBooks Pro.
  • Issue that could cause some route stops to reset to their price set to the default selected after modification.
  • Issue that could cause additional options to reset to default when editing specific route stops.
  • Issue that prevented orderly tabbing through fields in the order entry and route stop forms.
  • Issue that could cause the assigned contact to disappear after editing an existing order.
  • Various issues reported via the OnTime error reporting service.

October 14, 2021

  • Issue that could cause some OnTime Extensions to create multiple sets of user defined fields, giving the appearance of duplicate orders within the OnTime Customer Web Portal.
  • Issue that could prevent file imports from working correctly when mapping was incomplete for some records.
  • Issue that could precent checkboxes from unticked when using the Advanced Filter.
  • Issue that could prevent a customer account number from importing properly.
  • Issue that could cause copies of orders to not include price set information.
  • Issue that could cause a contact name assigned to an order to be removed when resaving the order.
  • Various issues reported via the OnTime error reporting service.

October 6, 2021

  • Improvements to the layout of additional options within order entry when horizontal space is limited.
  • Issue that caused some users to see a "you do not have permission" message when completing some tasks.
  • Issue that prevented data import from CSV or Excel files when specific mapping was used.
  • Issue that could cause zones to not be applied when importing locations from a CSV or Excel file.
  • Various issues reported via the OnTime error reporting service.

October 1, 2021

  • All new data file engine. OnTime stores information locally within a data file to ensure quick access to your data, even without an internet connection. After several months of development and testing, we are happy to introduce a new data file format that provides several enhancements, such as:
    • Significant improvements to data access speed. In some cases, you'll see a 20X speed increase.
    • Access all records without data file size restrictions. The 4GB file size restriction has been lifted.
    • Added protection against data loss or corruption.
  • Simplified ribbon toolbar. This optional interface is available by clicking the up arrow (^) shown at the far right of the ribbon toolbar. The simplified ribbon used less vertical space, making more room for your data.
  • New look for Order Entry. The Order Entry view has been updated with improvements to readability. Pricing is grouped together under a new Service Level panel. Order entry tabs can now be docked outside of the application and moved to secondary monitors.
  • New web rendering engine. OnTime now uses the new Microsoft Edge (based on Chromium) rendering engine to display web content throughout the application. This brings improved security, speed, and compatibility.
  • New installer. Our new installer makes installation of the desktop applications faster and more reliable while sporting a refreshed visual appearance. Updates will see an even greater improvement in speed. The new installer will also preserve your pinned shortcuts to the Start menu and taskbar. When installing Management Suite, it's no longer necessary to install Dispatch separately to get a shortcut on the desktop. Management Suite will now create a shortcut to Dispatch.
  • Global setting indicators. Some settings within OnTime Management Suite apply only to the local PC, while other settings apply company-wide, and it was not always easy to tell the difference. Global company-wide settings are now clearly marked with a blue globe next to the setting or section of settings. This helps clarify which settings affect the local PC and which ones affect the entire account.
  • Modify orders from the Unassigned Orders list. Order details could be opened and viewed from the Unassigned Orders list within the Dispatching view in previous versions, but they could not be modified. Now order details can be changed from the Unassigned Orders list, as you can from the Tracking view.
  • Support for Microsoft Windows 11. With several changes coming in Windows 11, we fully tested and adjusted OnTime to ensure full compatibility. OnTime will work well and look great on Windows 11.
  • A refreshed login screen that is more friendly with an updated look.
  • Improved support across four color schemes: Colorful, Light, Gray, and Dark. Significant improvements to consistency are especially seen in the Gray and Dark themes.
  • New icons across the applications that bring a fresh and cohesive look.
  • New smooth scrolling option that makes it easier for the eye to track items when scrolling long lists.
  • Updated Program Options within OnTime Dispatch that is easier to navigate and is consistent with General Options in OnTime Management Suite.
  • The default Dispatching view now shows more information at once. Drivers, Unassigned Orders, and Mapping are now shown in different panes, allowing quick access to more information at once. Drag and drop the header of each pane to dock and float panes to fit your personalized workflow. Tabbing is still supported if you would like to configure the view to appear as it did in previous versions.
  • Open multiple reports at once from the Tracking view. Previously, only one instance of a report could be open at a time. The size and position of the report preview window will also be restored, making it easier to work with those reports within your personal workflow quickly.
  • All new custom report designer engine and interface. Previewing and printing custom reports will now process much more quickly. For example, a 2,000-page report can be rendered within five seconds. Using the familiar ribbon toolbar, a new report designer interface makes creating and editing reports more approachable. An all-new Report Wizard makes it much easier to start a new report from scratch, walking you through step by step.
  • Improvements to the security within reports when custom scripting is used.
  • Improvements to the reliability of Driver Groups within the Dispatching view. A new setting in Program Options makes it possible to toggle the behavior of Driver Groups against the Drivers list.
  • Prevent customers from editing locations. A new setting under General Options > Customer Web Portal > Address Book labeled Allow users to edit existing locations can be toggled to control this feature.
  • Improvements to international address lookup and geocoding.
  • Enhancements to the reliability and flexibility of filtering across additional lists of data.
  • Numerous adjustments to improve the readability and appearance of elements across the applications.
  • Various improvements to better support high resolution/DPI displays.
  • Updated various Order Details tabs to remember scroll positions when reloading data.
  • Added persistence of the ribbon's "collapsed" state when restarting OnTime.
  • Preview file attachments. Files attached to an order can now be quickly opened and previewed without first saving the file. Double click and attachment and the file will automatically download and open in the file's default applications. Additionally, the file attachment size has been doubled.
  • Improved performance of loading and updating of the Unassigned Orders list within OnTime Dispatch.
  • Anonymous API has been deprecated. If anonymous API access is already turned off, the check box will no longer appear, preventing users from turning it back on. If anonymous API access is already turned on, the check box will appear, allowing users to turn it off.
  • Issue that prevented SQL Server data transfer from completing.
  • Various issues reported via the OnTime error reporting service.

Archived Release Notes

View release notes for older versions

Thank you, thank you! Love you guys!

Justin Bergener | Medstar Cabulance, Inc.