Call us: 866-848-5919   Monday - Friday, 8 AM - 5 PM Pacific Time

How to Adjust Your Subscription Level

OnTime currently offers four subscription levels, each with a specific set of features that will benefit your business. Upgrading (or downgrading) is easy and can be done without contract extensions or fees. Follow the directions below to change your subscription.

Step 1: Choose a Subscription Plan

Review the different subscription plans available for OnTime and determine which best fits your needs.

Review Subscription Plans

Step 2: Submit a Change Request

Adjust Your Subscription Using a Web Browser

  1. Visit the My Account portal.
  2. Log in using the same credentials you would use to log in to OnTime Management Suite.
  3. Once logged in, click Upgrade my subscription or Downgrade my subscription.
  4. Choose the desired subscription plan.
  5. Click the Upgrade/Downgrade My Subscription button to complete the process.

Adjust Your Subscription Using OnTime Management Suite

  1. Log in to OnTime Management Suite.
  2. Select the Account tab and choose Account Center.
  3. Switch to the Subscription Plan tab in the resulting window.
  4. Click the Upgrade My Subscription button or Downgrade My Subscription.
  5. On the change order window that appears, you will see the current account configuration. Change the Subscription Plan dropdown box to the plan desired.
  6. Click the Submit Request button to complete the process.

For billing purposes, we generally allow you to make these changes once a month; however, if you require that changes take effect immediately, please contact us and we can accelerate your request.

We have used it for 5 years and it has been a great tool, we started with basic package and are now at full suite. The online access is used by many of our customers who want faster order entry.

Anastasia Leveck | Best Delivery