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How to Adjust Your Subscription Level

OnTime currently offers four subscription levels, each with a specific set of features that will benefit your business. Upgrading (or downgrading) is easy and can be done without contract extensions or fees. Follow the directions below to change your subscription.

Step 1: Choose a Subscription Plan

Review the different subscription plans available for OnTime and determine which best fits your needs.

Review Subscription Plans

Step 2: Submit a Change Request

To submit a request to change your account:

  1. Log in to OnTime Management Suite.
  2. Select the Account tab and choose Account Center.
  3. Switch to the Subscription Plan tab in the resulting window.
  4. Click the "Upgrade My Subscription" button as shown here:


     
  5. On the change order window that appears, you will see the current account configuration. Change the Subscription Plan dropdown box to the plan desired.
  6. Click the Submit Request button to complete the process.

For billing purposes, we generally allow you to make these changes once a month; however, if you require that changes take effect immediately, please contact us and we can accelerate your request.

You have been extremely responsive to our questions and needs and I find that very refreshing in the web support world and a major reason to recommend OnTime.

Diane Hollar | Cape Fear Courier Services, Inc.