What is Considered a Shipment?

For billing purposes, OnTime defines a shipment as "a record containing information about the transportation of an object from one place to another." A shipment typically consists of a collection location, delivery location, and information about how the object will be transported. Within OnTime, this is often referred to as an Order.

A shipment is always represented in the Tracking view of the OnTime desktop applications as a single row.

The users of an OnTime account are in control of the number of shipments/orders submitted.

If you have additional questions about shipment pricing, contact OnTime Sales.

This morning at 10am a customer requested a specific change to the layout of our invoice. I tried to figure out how to make it work but could not. A few emails back and forth with OnTime customer service and by 2pm it is customized for me. All I had to do is upload a template for that customer and now all their invoices fit their needs. Thanks!

Zach Woody | Dash Delivery, Inc.