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Essential Features of Courier Management Software

A delivery driver uses courier management software to complete a delivery

Finding the right courier management software for your business is vital for success. Courier management software allows companies to manage driver tracking, route optimization, and automatic notifications all from one location.

Choosing the right platform is about finding software that fits your needs. In this article, we’ll cover some of the most important features courier management software can offer your business.

Route Optimization

Route optimization organizes your driver’s stops so that they are as efficient as possible, which leads to savings on vehicle maintenance, fuel, and hours worked. Route optimization also considers delivery time windows, geography, and more. These factors can have a huge impact on the effectiveness of route optimization. And with the right courier management software, you can send optimized routes out to drivers in a single click.

Driver Tracking

In order for your dispatchers to make informed driver assignments, it's important that they have real-time data. With courier management software, you can immediately see which drivers are clocked in, what assignments they have queued up, where they are located, and more. This functionality can help dispatchers to balance their drivers’ workloads and run more efficiently. Tracking can also be accessed by customers, allowing them to monitor the progress of their deliveries.

Automatic Notifications

Customers often want instant status updates on their deliveries, such as when an order is received, in-transit, and delivered. Courier management software allows you to set up automatic notifications to alert customers to any changes to delivery status, keeping your customers in the loop and saving your dispatchers’ time. It not only reduces the likelihood of failed deliveries, but best of all, it increases customer loyalty and satisfaction.

Integrations

If your customers use their own internal software, with the right solution, you may be able to integrate directly with them. Many courier management systems today allow for some degree of integration, meaning that they can communicate with other software by importing and exporting data. For example, with the right software, it’s possible to integrate with your accounting software, allowing you to automate the movement of data directly from your courier management software.

For even more flexibility, look for a courier management system that offers API integration. API integrations can accomplish a lot. With OnTime, you can process bulk orders quickly and accurately by connecting with your shipper’s software system, allowing you to automatically transfer thousands of orders within seconds. Not only can an API help you to improve the lives of current customers, but you can also win new contracts by advertising your ability to integrate.

OnTime’s courier management system is easy-to-use, has a modern API, and boasts a robust feature set. If you’d like to learn more, contact us for more information.

4 Giants of the Delivery Industry

Delivery van on the way to destination

The delivery industry has seen significant growth in the last decade, making room for new businesses in the food, grocery, and medical delivery fields. A few of the largest delivery companies still hold a majority of the market share, but their rise to the top and continued success offers a lot of insight into a successful delivery model. How have these companies been able to find this much success? And what can your business learn from their example? Here are 4 giants of the delivery industry.

FedEx

FedEx is an American multinational delivery company that was established in 1971. FedEx is one of the major players in the shipping industry, servicing nearly every country in the world.

It hasn’t always been smooth sailing, though. To get to where it is today, FedEx had to overcome a variety of challenges. For example, in 1986 FedEx created a fax product called ZapMail. Unfortunately, this project was unsuccessful and was discontinued for a loss of $195 million.

In order to overcome this setback, FedEx had to double down on what they were best at. The company put an increased focus on making deliveries fast and reliable. As a result, FedEx was the first shipping service to offer widespread overnight delivery. Even huge companies like FedEx have setbacks, but what sets the best business apart is how they bounce back.

FedEx has never stopped trying to improve what it does. From the beginning, FedEx saw a need and filled it, and then it kept working hard to fill that need in a better way.

The delivery industry is fast-changing. In order to be successful, businesses must learn to adapt like FedEx has done and continues to do.

UPS

UPS is a multinational package delivery and supply chain management company. The company was founded in 1907, making it one of the oldest active delivery companies in the world.

The UPS name has become synonymous with shipping and delivery, particularly in the United States. Part of what helped UPS to become so successful is a memorable brand identity that projects reliability, strength, and security.

UPS has one of the best know brand logos in the world for good reason. Despite a variety of changes over the years, the company has maintained a consistent image from day one. Another noteworthy part of UPS’s branding is their ubiquitous brown truck. Although the color isn’t flashy or pretty, it’s certainly recognizable. It also goes along well with UPS’s brand identity of strength and stability.

The example of UPS teaches delivery businesses about the importance of branding. Never underestimate the power of a good brand. Investing some time and money into getting your branding right is well worth the effort.

DHL

DHL is a German logistics company providing courier, package delivery, and express mail service. The company group delivers over 1.6 billion parcels per year.

In 2009, DHL made the calculated decision to step away from domestic pickup and delivery service in the United States. This decision was made in an effort to shift into areas where they could better differentiate their business. Instead, DHL Express would have the single focus of being the world’s leading international express shipping company. International express delivery offered higher revenue per shipment and required more customized skills.

This is an important lesson for all businesses to learn from: sometimes you have to be willing to change focus. You may have made your name within a certain industry segment, but it’s okay to change focus to another area if you’ve determined that it’s more profitable.

Amazon

Amazon is an American technology company founded in July 1994. As of 2021, the company surpassed Walmart as the world's largest retailer outside of China. While Amazon isn't specifically a delivery company, their focus on providing an excellent customer experience through easy and fast deliveries earns them a spot on this list.

Amazon had humble beginnings. It started out as a small online bookseller and grew into an international giant. The company saw a market need and was ready to expand outside the scope of its original business model.

From the very beginning, Amazon prioritized its delivery experience. Even though Amazon only added last-mile delivery in 2018, Amazon has always offered multiple order, delivery, and return options, along with a user-friendly web interface. Whether you’re buying or returning a product, the experience is effortless, so much so that customers always seem to come back for more.

In order to prioritize delivery, Amazon was willing to take risks that other companies were unwilling to take, even in the face of short-term profit loss. This is evidenced by the mentality of Amazon founder Jeff Bezos who said, “We can't be in survival mode. We have to be in growth mode.”

Although it’s true that not all delivery companies are in a position to have such an uncompromising growth strategy, every business can learn from Amazon’s commitment to an excellent customer experience.

Learn from the best

There is a lot to learn from these delivery giants, no matter the size of your business. Each one of these companies has a different business model and different strengths. Although there is no one path to success, being adaptable, customer-centric, and reliable is an incredible predictor of growth.

Are you looking for more tips on improving your knowledge of the delivery industry? Check out our checklist: Finding Success in the Delivery Industry: A 5-point Checklist.

 

FEDEX is the trademark of Federal Express Corporation. Federal Express Corporation is not associated with OnTime 360. UPS is the trademark of United Parcel Service of America, Inc. United Parcel Service of America, Inc. is not associated with OnTime 360. DHL is the trademark of Deutsche Post AG. Deutsche Post AG is not associated with OnTime 360. Amazon is the trademark of Amazon Technologies, Inc. Amazon Technologies, Inc is not associated with OnTime 360.

5 Keys to Better Route Management

5 Keys to Better Route Management

In the delivery industry, time is money. To stay competitive, delivery companies are constantly looking for ways to become more efficient and cut costs. Route management software is one of the best ways of doing so.

Here are five key ways that OnTime's route management software can help your delivery company to lower operational costs, run more efficiently, and bring in more revenue.

Route Scheduling

Handling recurring orders is a time-consuming process. A good dispatcher can save you hours of work each month, but route scheduling software can eliminate the time spent assigning recurring routes. OnTime’s route management software can also make driver assignment suggestions for orders based on your drivers’ current location. This can help you to update delivery routes quickly when new orders are pouring in.

Order Entry

Order entry requires a high level of speed and accuracy. Every customer has unique needs, such as custom pricing and notifications. Route management software gives you the tools you need to improve your order entry process. OnTime’s software allows dispatchers to look up customers by name, account number, or address. OnTime also offers pricing tools that automatically calculate customer-specific rates during order entry.

Driver Tracking

In order for your dispatchers to make informed driver assignments, it's important that they have real-time updates. With OnTime, you can immediately see which drivers are currently clocked in, where they are located, what assignments they have queued up, and more. This functionality can help you to balance your drivers’ workloads and run your company more efficiently.

Location Management

Delivery businesses need to keep track of a lot of addresses, and it’s important that all the details are accurate. OnTime’s software gives you the ability to organize all your addresses in one database. An address validation feature helps guard against typos and ensures that you’re using real addresses. OnTime also has a proximity validation feature to help avoid misdeliveries. This feature allows you to check a driver's current position against an assigned collection and delivery location.

Route Optimization

Route optimization rearranges your driver’s stops so that they are as efficient as possible, which results in savings on fuel, vehicle maintenance, and hours worked. With OnTime, you can send optimized routes out to your drivers in a single click.

Ready to try out OnTime’s route management software? Contact us for more information.

3 Benefits of Route Optimization Software

How to optimize your delivery routes

If you are new to route optimization, you’re probably aware that it has benefits, but you may still be unsure about the details. The concept of route optimization is simple—rearrange your delivery route stops into the best possible sequence. Route optimization software can help you take into account all the factors needed to do this process effectively.

What is Route Optimization Software?

Route optimization software greatly simplifies the optimization process. It rearranges your driver’s stops so that they are as efficient as possible, taking into account factors such as driver schedules, traffic data, geography, and more. On top of that, it allows you to set up and send out fully optimized routes in just a few clicks.

Can You Manually Plan Routes?

Most companies agree that manually planning routes is not the best use of their time. Doing so takes a lot of time, and even when planned carefully, manually organized routes are rarely perfect.

Planning routes manually becomes increasingly difficult as your team, order volume, and business grows. The more route stops you have, the more time your dispatcher or driver must devote to planning their daily route. Businesses that schedule their routes manually run the risk of dramatically increasing fuel, personnel, and maintenance costs.

3 Advantages of Route Optimization Software

This is where a software solution comes in. Route optimization software uses an algorithm to automatically find the best possible route for you in a matter of seconds.

Here are three advantages of route optimization software:

Save time 

With smart route optimization, you organize entire routes for your drivers ahead of time, so there’s no time spent between deliveries to determine the next stop. But the biggest time-saver is a better-optimized route, saving you miles driven and time on the road. Here is an example that demonstrates just how much time you can save with route optimization. We’ll be comparing an unoptimized route, where the route stops were sequenced in the order they were entered, to a route optimized by OnTime 360: 

An unoptimized route in San Francisco with 8 orders and 16 total stops took 9 hours 6 minutes to complete. When optimized by OnTime 360, this route took 5 hours and 47 minutes to complete. This amounts to 3 ½ hours saved.


Route optimization software considers delivery time windows, geography, and more. These additional factors can have a huge impact on the effectiveness of route optimization. Your drivers' skills and experience are very valuable. Route optimization software provides your dispatchers and drivers with the tools they need to bring your delivery service to the next level.

Reduce costs

Route optimization software leads to less time spent on the road, which results in savings on fuel, personnel, and vehicle maintenance. Businesses can see a 20% to 40% reduction in fuel costs and drive time when using route optimization. Even established businesses have seen significant benefits from upgraded route optimization. For example, a recent improvement to the UPS route optimization system led to a reduction in the distance of driver routes by an average of two to four miles per driver.

Improve the dispatching process

A smart route optimization system can save dispatchers hours of planning and allow them to focus on improving other areas of the business.

OnTime’s route optimization is fully integrated into its delivery software solution. There is no need to import and export route data between programs. Direct integration with OnTime’s mobile app means that optimized routes can be sent to drivers with a single click. 

With OnTime’s route optimization, there is no monthly fee, and it’s easily integrated into your workflow. Ready to try it out? Contact us for more information.

Choose the Best Proof of Delivery Method for Your Business

A driver takes photo proof of delivery

A lot goes into a delivery. When a delivery finally arrives at its destination, there’s just one more thing to do.

Proof of delivery (POD) confirms the time, condition, and the exact recipient of a delivery. POD also gives customers peace of mind knowing that they received their delivery.

There are a few different POD methods—each with their own strengths and weaknesses.

Which method should you use? Different industries have different needs, but there are commonalities regardless of the industry. In this article, we’ll discuss the pros and cons of each of the most common proof of delivery methods.

Signature Collection

The concept of signing for a package is nothing new. Signature capture rose to popularity in the late 1800s and remains the most common POD method today.

Unlike other POD methods, a signature can be used to identify the person delivered to. So, when an item is age restricted, or needs to be delivered to a specific person, signature collection is your best option.

Photo Proof of Delivery

Photo proof-of-delivery has seen an increase in popularity in recent years as a result of the COVID-19 pandemic and an increased need for contactless delivery. With photo POD, drivers can now include a picture of the location delivered to and the package when collected. Customers often appreciate having this added level of assurance.

Barcode Scanning

Barcode scanning is a simple and accurate POD method. Businesses often require that drivers scan a package before it can be marked off as delivered. Barcode POD can be paired with location confirmation. This not only confirms that you’re delivering the right package but that you’re delivering it to the right place.

Time Stamp

Although time stamps aren't a POD method, they are an important element of a good proof of delivery strategy—especially in certain industries. For example, most deliveries in the medical industry require that a time stamp be associated with a signature for auditing purposes. Timestamp information can also help you find more effective ways to use scheduling and route tools.

Proof of Delivery Software

In years past, proof of delivery required a signature capture device, barcode scanner, camera, and somewhere to store all this information.

With OnTime, you have access to all these POD methods in one central location. OnTime Mobile is fully integrated with OnTime’s cloud-based data system, allowing POD to be uploaded automatically. OnTime also has a customer web portal where your customers can see signatures, photos, and time stamps for delivery.

With an OnTime subscription, you gain access to advanced features for proof of delivery along with all the tools you need for your courier service. Ready to try it out? Contact us for more information.

4 Keys to Increasing Delivery Revenue in 2022

Courier service delivers package to home

2022 is coming! During this time of year, it’s common to reflect on lessons learned and to plan for the next year. Businesses in the delivery industry have a lot to think about. You’ve dealt with a variety of challenges in the past year, from rising shipping costs to changing customer expectations.

Last mile delivery is getting more time-consuming and expensive. If you don’t optimize your process, inefficiencies can lead to high costs — driving up your overhead and cutting into your profits.

Here are four ways that you can increase delivery revenue in 2022:

Reduce Failed Deliveries

According to one study, about 5 to 10 percent of all last mile deliveries fail. That’s why shipping accuracy is such an important thing to prioritize. If you could decrease that number by just one or two percent, it would result in thousands of dollars of savings every year.

There are a number of reasons why deliveries fail:

  • The customer is not expecting a delivery (no prior notification)
  • No delivery scheduling options (no time windows)
  • Mistaken address

The right courier software can help you with each of these challenges, with features such as automated notifications, route scheduling, and address validation.

Optimize Routes

Nothing slows a delivery business down more than inefficient routes. Route optimization software can help you get the most out of your drivers. It’s common to see a 50% to 70% increase in daily capacity when delivery businesses start using route optimization. These improvements result in savings on vehicle maintenance, fuel, and personnel costs. 

Smart route optimization takes a variety of factors into account, including weather, time windows for collection and delivery, up-to-date traffic data, and more. Route optimization is quick to implement and is one of the easiest ways to save money and increase capacity.

Increase Pricing

Increased pricing isn’t for everybody. If you’re starting a new business and plan on using low rates to undercut the competition, then this may not be the best option for you. But if you’ve been around for several years and haven’t increased your pricing recently, then there’s a good chance that you are leaving some money on the table.

Since March 2020, the cost of delivery has skyrocketed. There are a variety of factors involved, such as increased labor and fuel costs, and growing demand. If you haven’t raised your pricing in several years, now might be the time to give it some careful consideration.

Finding the Right Software Solution

Finding the right software for your business is one of the biggest things you can do to increase your profits in 2022. In addition to automated notifications and route optimization, delivery software can help you to organize your billing and invoicing. Billing procedures that used to take days to complete can be automated. This is just one of many time-saving features.

OnTime 360 is a trusted last mile delivery solution for thousands of companies across dozens of industries including logistics, food, pharmacy and more. It has all the tools you need to complete your delivery routes more efficiently and accurately.

To learn more about OnTime 360, book a live demo or contact us.

Essential Features for Non-Emergency Medical Transportation Software

Non-emergency medical transportation service takes an elderly man to doctor’s appointment

There is a growing need for non-emergency medical transportation (NEMT) services. NEMT providers give transportation to individuals who are not in an emergency but need more assistance than a taxi service can provide.

As demand continues to grow for these services, so does competition. On top of that, you often have to deal with cancellations, vehicle breakdowns, inefficient driver scheduling, and more. To get a leg up, NEMT companies need a medical transportation software solution with the right tools. Here are four essential features that can enhance your workflow.

Driver Route Scheduling

Assigning the same routes out every week is a huge waste of your dispatcher’s time. But with the right route scheduling tool, you only have to enter in your schedule once, saving your dispatcher’s time and sanity.

Schedules constantly change in the medical transportation industry, so it’s also important to be able to build efficient routes on the fly. OnTime can make suggestions for schedule changes, helping you to optimize delivery routes quickly when updates are flooding in. On top of that, you can set up OnTime’s GPS connectivity so that it will transmit your drivers’ positions to dispatch throughout the day. This information allows you to make decisions based on your drivers’ current locations.

Route Optimization

Route optimization can help your NEMT service to work more efficiently. For example, you can put together routes that make the most of your drivers’ time and ensure that no patients are left waiting.

OnTime’s route optimization takes into account a variety of factors, including up-to-date traffic data, time windows to get to and from your patients’ appointments, weather, and more. Not only will patients arrive on time, but you’ll also see a reduction in drive time and fuel costs.

Reporting

Regardless of whether you are paid by hospitals, third parties, or passengers themselves, OnTime’s reporting tools can help. The OnTime Report Builder and invoicing tools allow you to generate custom invoices so that you can bill the way you need.

Regulatory Compliance

Compliance with regulatory standards, such as HIPAA in the United States, is a requirement for many NEMT providers. OnTime can help you maintain compliance. Data being transmitted to and from the OnTime Mobile app is encrypted for security. Your customer data is always kept private.

Experience the Benefits of NEMT Software

Over the years, we've helped many NEMT providers implement and experience the benefits of OnTime. Contact us to learn how OnTime can work for your business.

Your Guide to Getting Started with OnTime

Getting started with courier software

You’ve decided that OnTime is the best choice for your business. Now what?

It’s time to set up your account. You’ll have a couple of options depending on what your business needs from OnTime. But whatever your situation, you’ll need time to set up the software, transition from your current system, and train your staff. In this guide, we will go over four things to consider when getting started with OnTime.

  1. Preparing to Use OnTime

As with any business software change, expect to spend some time setting up OnTime before launching it to your customers. For regular accounts, we typically recommend setting aside one to two weeks for setup, but it could take as little as a day of planning or up to a month if you want to take your time. Knowing which customers and employees you want to onboard first can be helpful.

Then, choose a plan that’s going to support your needs. If you’re not sure which one you should try, check out the enterprise plan. It's our most popular subscription level and it provides automation and customization tools such as a custom report designer, customer web portal, and API.  

  1. Subscribing to OnTime

Signing up for OnTime only takes a few minutes using a credit card or PayPal. If you have a trial account that you’ve created in the last 30 days, you can activate it and quickly turn it into a paid account. Once it’s activated, you can start where you left off in your trial.

  1. Initial Setup Call

When you sign up, you’ll receive an email with a link for a setup call with one of our support representatives. You can then pick a time that works for you.

Once scheduled, ensure that you have the software downloaded. If you have a list of customers, locations, and a price sheet, bring them to the setup meeting. Here’s what you’ll cover in this hour-long call:

  • Creating users
  • Adding locations and customers
  • Configuring pricing
  • Setting up notifications
  • Testing

Once your setup call is complete, you’ll have all the tools you’ll need to start using OnTime. Keep in mind that you gain unlimited access to our tech support team when you sign up. When you have more questions or need help, we’re just a phone call away.

  1. Additional Projects

Now that you’ve set up the basic features of your account, you can look into additional projects. This might include taking advantage of advanced route optimization, integrations, or custom reporting. You could also connect the OnTime Customer Web Portal to your website.

After you’ve gone through these steps, your OnTime account will be set up and ready to go! Then, it’ll be time to start taking advantage of all the benefits that OnTime offers. Call if you have any questions about this process or if you’re ready to get started. We look forward to working with you.

How to Adapt to a Changing Industry (Case Study: Best Delivery LLC)

 

The delivery industry has become more and more competitive in recent years, but there are still opportunities for growth—whether you’re part of a new business or one that’s been around for a while.

Every delivery company is different, and what works for one business, won’t necessarily work for another. Even so, there’s still value in learning from the example of successful enterprises. One such example is Best Delivery LLC.

An Introduction to Best Delivery

Best Delivery LLC has been a leader in Southern California transportation and warehousing since 1997. In the past 20+ years, Best Delivery has experienced remarkable growth, and today has a diverse fleet of vehicles and over 120,000 square feet of warehouse space.

Today, they provide services in three segments of the logistics industry: courier, trucking, and warehousing. Best Delivery’s multi-industry appeal is evidence of their strong infrastructure and ability to adapt. Whether it be medical delivery for pharmacies, delivering parts for heavy duty trucks, or third-party warehousing, they’re willing to branch out into new areas of the industry.

Response to the COVID-19 Pandemic

The COVID-19 pandemic brought new challenges to the delivery industry, including unpredictable demand, driver shortages, remote work, etc. On top of that, there was also concern for the safety of employees and drivers. Here’s what Anastasia of Best Delivery LLC had to say:

“There was the challenge of the simple stuff, from where can my drivers use the restroom, to [how can I keep] my drivers safe and healthy.”


Despite these concerns, Best Delivery was able to stay adaptable and respond to new demand.   

“We already did a lot of medical work, but we picked up a lot of new work storing and moving personal protective equipment (PPE).”


Along with the challenges, the pandemic opened up new opportunities. Best Delivery was able to overcome the obstacles and adapt to new demand.

Over a Decade with OnTime

Before subscribing to OnTime, Best Delivery had no software solution and relied on an outdated program to record their deliveries. In the words of Anastasia:

“We could enter orders and we could print orders, but that was about it.”


Best Delivery needed an upgrade.

When they transitioned over to OnTime, their staff was a bit skeptical at first, but according to Anastasia, when they saw what the software could do, they were won over.

One feature in particular has changed the way that Best Delivery operates: pricing.

“[We have] yet to come up with a crazy pricing scenario that I haven’t been able to do in OnTime. . . . You never know what’s going to make a contract workable by pricing. So, the flexibility is really important.”


Not only has this proven to be a helpful feature for dispatchers, it also helps customers.

“There are two really important things for us as a smaller company. The ability for customers to submit their own orders and get pricing as they do it.”


OnTime has worked with Best Delivery for over 10 years, and we look forward to serving Best Delivery as they continue to grow. If your business is interested in partnering with OnTime, check out our demo.

5 Strategies for Surviving the Driver Shortage

Businesses across the country are struggling to find workers, and the delivery industry is among the hardest hit.

According to the Bureau of Labor Statistics, in 2020 the average age of an employed delivery driver in the United States is 46.5 years old, which is four years older than the average for the overall workforce.

There are simply not enough qualified drivers to replace those who are retiring or leaving the profession. As a result, the competition in the industry is steep for companies who want to attract and retain experienced drivers.

There are two primary ways that delivery companies can keep up with their workload—attracting new drivers and retaining current drivers.

Attract New Drivers

To find reliable new drivers, it’s vital that you know your audience. Gone are the days of writing up a quick posting in the classifieds section of your local paper. In today’s market, to find high-quality prospects, you must have high-quality listings.

For example, if you are looking to target younger people, you have to use new ways of recruiting. Here are two best practices:

  1. Finding untapped potential

To target younger audiences, you might try to include listings on newer online job boards in addition to more conventional options. Craigslist can still bring in good workers, but at times it fails to reach younger people. So be sure to also include listings on sites such as Indeed, ZipRecruiter, and Monster.

Most ads are targeted towards prospects who are already delivery drivers. However, there are many prospects who have little experience in the industry that could be valuable workers with a little bit of training. If you’re struggling to find new drivers, try to advertise to a new demographic.

  1. Driver compensation

What kind of drivers are you looking for? Your answer should affect the type of driver compensation that you advertise. Experienced drivers are typically looking for good hourly pay, benefits, and long-term contracts.

However, due to the driver shortage you may need to look for new talent. To attract younger workers, you might want to look into more immediate compensation plans. This includes competitive pay, sign-on bonuses, and shorter pay periods.

Driver Retention

It’s been said that prevention is better than cure—and that’s definitely true in the case of drivers. During this season, it may seem that driver retention is largely out of your control, but there are a number of things that you can do to increase driver loyalty.

 Here are three best practices:

  1. Ask for driver feedback

Make your drivers feel like active contributors to the company by engaging them in problem solving and actively look for feedback. When you show your drivers that their feedback is important it builds loyalty and trust. There’s no doubt that engaged drivers are more likely to stick around.

  1. Driver Rewards

Drivers who feel appreciated and rewarded are more likely to stick around, so don’t be afraid to set metrics or milestones for your drivers and offer incentives. To motivate your drivers, tie performance to data-driven measures such as:

  • Number of positive customer reviews
  • Miles driven
  • Orders completed

When you reward your best drivers, the entire fleet can become more motivated, efficient, and goal-oriented. 

  1. Make your drivers’ lives easy

Improving driver experience can go a long way towards keeping your drivers loyal. One of the best ways of doing that is by making their jobs easier using technology.

You might try to consolidate your tools. Many drivers are carrying around multiple items including barcode scanners, pricing sheets, order lists, GPS devices, and phones. A smartphone can accomplish the function of all these items. There are mobile apps with built in GPS tracking, barcode scanning, and signature capture.

Another option is to optimize your drivers’ routes so they don’t have to figure it out for themselves. Not only does that save you money, but it also takes a big load off of your drivers. There are route optimization tools that make this possible in one click.

Driver satisfaction is the future of the industry

If the industry is going to meet increased demand—now and in the future, it will have to address the driver shortage issue.

To find new drivers, delivery companies will need to continually improve their advertising and driver compensation strategies. It’s also vital that organizations invest in the well-being of their drivers to increase loyalty and improve retention. At the end of the day, delivery businesses rely on their drivers, so be sure that you’re doing all you can to give them a positive experience—and you’ll see returns.