This page documents many of the additions and changes included in recent updates to OnTime software and services.
Preview Release Channel Updates
Preview releases include early access to new features and fixes. These changes will eventually find their way into Current releases.
Download Preview releases
October 6, 2026
- Issue that could cause Branch drop down lists to become disabled.OnTime Management Suite7.4.230OnTime Dispatch7.4.230
Issue that could cause an order to keep the previous Service Level's Additional Options and pricing when a collection or delivery time change moved it to a different price set schedule.
When a change to the collection or delivery window, the order date, or the customer re-evaluates the price set schedule and the current Service Level is no longer available, OnTime Dispatch now switches to the first available Service Level and refreshes the Additional Options and pricing exactly as a manual Service Level change does. Options from the previous Service Level are removed and the new Service Level's required and default options are applied, so re-check any optional selections after the switch.
- Issue that could prevent the location map coordinate editor from showing the saved pin, and cause map clicks to produce wrong coordinates, when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235OnTime Dispatch7.4.235
- Issue that could cause the zone editor map to open at the wrong position instead of the company home location when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235
- Issues reported via the OnTime error reporting service.OnTime Software and Services
Current Release Channel Updates
Current releases are reliable and up to date, making them the best option for most users.
Download Current releases
October 6, 2026
- Issue that could cause Branch drop down lists to become disabled.OnTime Management Suite7.4.230OnTime Dispatch7.4.230
Issue that could cause an order to keep the previous Service Level's Additional Options and pricing when a collection or delivery time change moved it to a different price set schedule.
When a change to the collection or delivery window, the order date, or the customer re-evaluates the price set schedule and the current Service Level is no longer available, OnTime Dispatch now switches to the first available Service Level and refreshes the Additional Options and pricing exactly as a manual Service Level change does. Options from the previous Service Level are removed and the new Service Level's required and default options are applied, so re-check any optional selections after the switch.
- Issue that could prevent the location map coordinate editor from showing the saved pin, and cause map clicks to produce wrong coordinates, when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235OnTime Dispatch7.4.235
- Issue that could cause the zone editor map to open at the wrong position instead of the company home location when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 15, 2026
- New user permissions added for API key creation, viewing, modification, and deletion.OnTime Management Suite7.4.225
- Change history is now available for API keys.OnTime Management Suite7.4.225
- When drawing zone boundaries on a map, the number of allowed points has been increased by 10X, allowing for more detailed zones.OnTime Management Suite7.4.225
- Improvements to synchronization across desktop and mobile apps.OnTime Software and Services
- Security and reliability improvements.OnTime Software and Services
- Issue that could prevent some branches from synchronizing properly.OnTime Management Suite7.4.225
- Issue that could cause the description section to disappear when all fields, except user defined fields, are hidden.OnTime Customer Web Portal
- Issue that could cause some user reports to omit orders and compensation unless the user belonged to a driver role.OnTime Management Suite7.4.225
- Issue that could prevent recommended zones from being consistently applied across desktop apps and web portal.OnTime Software and Services
- Issue that could prevent a data file rebuild from completing when initiated from the login screen.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could prevent "Schedule Next Occurrence of All Stops" from scheduling across more than one route stop.OnTime Management Suite7.4.225
- Issue that could prevent the "Assigned to" dropdown from listing driver names under a route stop.OnTime Management Suite7.4.225
- Issue that could cause "Assign Remaining Uncompleted Route Stops To" to assign previously deleted orders on the route to be assigned to the new driver.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could cause required portal-only price modifiers to duplicate when copying orders.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 19, 2026
- Improvements to memory management and overall performance.OnTime Management SuiteOnTime Dispatch
- Issue that could cause selection state of a price modifier to be reset to "Not selected by default" when added through the price set editor.OnTime Management Suite
- Issue that could cause duplicate report template entries in "Reset Report Templates" list.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 11, 2026
- Sample data now uses the newer simplified price modifier structure for defining tiered prices.OnTime Management Suite
- Issue that could cause sorting in the driver list to be removed as new orders enter the Unassigned Orders list.OnTime Dispatch
- Issue that caused remaining trial time to be shorter than expected.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2026
- Improvements to the dark theme across the application.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some route stops from scheduling properly with overnight schedules.OnTime Management Suite
- Issue that would prevent a scrollbar from appearing when needed when viewing the COD and signature pane within Order Details.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
June 25, 2026
- Driver names can now be displayed at all times in the driver map. Turn this on via Program Options > General > Mapping > Always show driver names on the Dispatch map.OnTime Dispatch
- Currently Assigned To can now be added as a column to the Tracking view.OnTime Customer Web Portal
- Billing Email and Billing Contact are now available columns in the Customers view.OnTime Management Suite
- Customer's Account Number is now an available column in the Billing > Invoices view.OnTime Management Suite
- Package Type can now be set as a required field for order entry at a global, customer, and price set level.OnTime Software and Services
- Create a return trip based on an existing order by right-clicking the order in the Tracking view and choosing New Order as Return Trip of This Order.OnTime Dispatch
- Configure, on a per user basis, if contact names are prefilled when marking an order as collected or delivered.OnTime Software and Services
- New user level desktop app permission to grant or deny: Access web portal as customer.OnTime Software and Services
- Mobile users can now configure the app to display times in 24 hour format from the Options.OnTime Mobile
- Additional locations added to sample data.OnTime Management Suite
- Full order description can now be exported from the Tracking view. Previously the export would be truncated to the first 100 characters.OnTime Management SuiteOnTime Dispatch
- Dark theme improvements across the desktop applications.OnTime Management SuiteOnTime Dispatch
- Improvements to the on demand route stop scheduler's use of the scheduled time for submission date.OnTime Management Suite
- Improvements to the way sequential tracking numbers are generated and tracked.OnTime Management Suite
- Issue that could prevent clear usage of customer credits when split across multiple payments.OnTime Management Suite
- Issue that could cause required fields on price sets to override customer required fields.OnTime Customer Web Portal
- Issue that could prevent the vehicle type selection from being cleared between new orders.OnTime Customer Web Portal
- Issue that could prevent a vehicle type value of 0 from using a zero value in pricing calculations across price modifiers.OnTime Software and Services
- Issue that could prevent package type and vehicle type from being fully cleared under Order Entry.OnTime Dispatch
- Issue that could cause an unexpected error when viewing a record's history.OnTime Management SuiteOnTime Dispatch
- Issue that would prevent the base price type on an order transmitted through OnTime Partner Data Exchange from clearing. This will not adopt the default pricing method of the customer record associated with the receiver's account.OnTime Software and Services
- Issue that could prevent grid layout within the dispatching view from being saved and restored.OnTime Dispatch
- Issue that could prevent the Tracking tab from appearing in the ribbon when in the Tracking view.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 7, 2026
- Optimizations to improve performance and responsiveness within the Order Entry view.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the scroll position to jump when viewing order details.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent a route stop from opening if its associated price set had been removed.OnTime Management Suite
- Issue that could prevent the "Update Pricing" tool from removing deleted or disassociated price modifiers from a route stop.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 9, 2026
- Access to API keys can now be controlled through user permissions.OnTime Management Suite
- Access to Workflow Notifications can now be controlled through user permissions.OnTime Management Suite
- History of Workflow Notifications changes can now be viewed.OnTime Management Suite
- User permissions can now be enforced through OnTime Extensions created with the OnTime Extension SDK.OnTime Management Suite
- When choosing a vehicle while clocking in via OnTime Mobile, the vehicle list will now be filtered to show only vehicles assigned to the same branch(es) as the user.OnTime Mobile
- Access to the following new fields is available within the OnTime API: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Extension SDK: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Report Designer: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime Management Suite
- The scope (customer vs user) can now be set on price modifier groups.OnTime Management Suite
- Extended the "api/order/getTotalCost" endpoint to automatically include default or required price modifiers if "autoIncludeModifiers" is set to True.OnTime SDK/API
- Issue that allowed a user to enter a value less than the starting odometer value when clocking in.OnTime Mobile
- Issues reported via the OnTime error reporting service.OnTime Software and Services
February 16, 2026
- Issue that could prevent the report designer environment from showing the design surface under specific conditions.OnTime Management Suite
- Issue that could cause overlayed zones to disappear when clearing the current zone boundaries within the zone editor.OnTime Management Suite
- Issue that could prevent the percentage compensation from calculating properly within a price modifier when "Multiply by" is set to zone lookup table.OnTime Management Suite
- Issue that could prevent a route optimization report template from importing properly.OnTime Management Suite
- Issue that could prevent the "Total User Compensation" column within the Tracking view from including percentage compensation.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 5, 2026
- Overlay other zone regions when editing a zone, making it easier to draw zones that border each other.OnTime Management Suite
- Within the price modifier editor's testing area, the base price will now appear as part of the calculation visualization.OnTime Management Suite
- User compensation for unassigned orders now includes assigned driver portions, such as commission calculations.OnTime Mobile
- Improvements to the undo function within the zone editor when drawing zone boundaries.OnTime Management Suite
- Default files names are now recommended for more reports and other files when saving.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the route stop editor from correctly showing updated price set names and calculations.OnTime Management Suite
- Issue that could cause slow loading of customer records with a very large number of invoices.OnTime Management Suite
- Issue that could cause rearranged columns in the Tracking view to revert to their startup state after selecting a quick view and clearing the search.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent Email Recipient and Email Timestamp from updating across other devices due to long email address values.OnTime Management Suite
- Issue that could prevent Email Recipient from transferring to Access/SQL Server databases.OnTime Management Suite
- Issue that could prevent certain characters in user defined field names from displaying correctly in the Workflow Notification Designer.OnTime Management Suite
- Issue that could prevent some CSV or Excel files from being imported due to maximum character limits not always being enforced.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 19, 2025
- OnTime Mobile has a refreshed app icon. Requires version 7.6.0 or later.OnTime Mobile
- The app user's current location is now displayed on "My Map" to make it easier to see their location in relation to nearby stops. Requires version 7.6.0 or later.OnTime Mobile
- Map Pin Clusters. Within "My Map", if two or more stops are located near each other, a single purple colored pin will appear instead of multiple pins. Tapping the purple pin will cause a list to appear with all stops represented by that pin. From the list you can then tab into the details about that stop or order. Requires version 7.6.0 or later.OnTime Mobile
- For security reasons, server-side reports generated through the OnTime Customer Web Portal and OnTime API no longer support embedded scripts. Scripts embedded in reports are still supported locally through OnTime Management Suite and OnTime Dispatch.OnTime Customer Web Portal
- Issue that could cause the stop sequence to be mismatched between OnTime Mobile and OnTime Dispatch.OnTime Dispatch
- Issue that could cause previous text to appear within the Order Entry view's collection and delivery directory drop down list's Find box.OnTime Dispatch
- Issue that could prevent the "Configure" button from appearing for tiered based percentage price modifiers.OnTime Management Suite
- Issue that could prevent tiered overage percentage price modifiers from calculating properly.OnTime Software and Services
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 12, 2025
OnTime Mobile users can now view past orders that have been completed or canceled.
Users can view orders up to 180 days (6 months) in the past by tapping the filter at the top of the main view of the app. The number of days can be set on a per user basis. The timestamp referenced is Scheduled Delivery Date, then Actual Delivery Date, then Order Submission Date. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.
- OnTime Mobile users can now see their portion of user compensation for both assigned and unassigned orders. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.OnTime Mobile
- OnTime Mobile users will now see custom terminology for orders, items, and customers reflected throughout the app.OnTime Mobile
- Improvements to overall system performance.OnTime Software and Services
- Issue that could prevent Wait Time columns within the Tracking view from displaying correctly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some reports from being previewed due to a missing resource.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the "Map Route" function within Order Entry from working correctly.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2025
- Issue that could cause scheduled routes to appear unscheduled, even though scheduling occurred.OnTime Management Suite
- Issue that could cause some price modifier names to disappear after updating prices on an order or route stop.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 21, 2025
Workflow Notification fields for User Compensation:
- Total User Compensation
- User Compensation for Currently Assigned Driver
- User Compensation for Collection Driver
- User Compensation for Delivery Driver
Workflow Notification fields for Order Waiting Time:
- Collection Wait Time Start Time
- Collection Wait Time End Time
- Collection Wait Time (XX:XX:XX)
- Collection Wait Time (Total Hours)
- Collection Wait Time (Hours Part Only)
- Collection Wait Time (Total Minutes)
- Collection Wait Time (Minutes Part Only)
- Collection Wait Time (Total Seconds)
- Collection Wait Time (Seconds Part Only)
- Delivery Wait Time Start Time
- Delivery Wait Time End Time
- Delivery Wait Time (XX:XX:XX)
- Delivery Wait Time (Total Hours)
- Delivery Wait Time (Hours Part Only)
- Delivery Wait Time (Total Minutes)
- Delivery Wait Time (Minutes Part Only)
- Delivery Wait Time (Total Seconds)
- Delivery Wait Time (Seconds Part Only)
- Memo field as a column in the Payments list. (Hidden by default.)OnTime Management Suite
- Test notifications feature. Select one or more drivers from the Users list, right click, and choose Send Test Notification. This will send a test notification to the driver(s) based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Management Suite
- Test notifications feature. Right click on a driver in the Dispatching view and choose Send Test Notification. This will send a test notification to the driver based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Dispatch
- Status label is available as an additional column within the Tracking page.OnTime Customer Web Portal
- Collection and delivery location comments are available as additional columns within the Tracking view.OnTime Management SuiteOnTime Dispatch
- A location's comments now appear within an order's detail when changing collection or delivery location.OnTime Management SuiteOnTime Dispatch
- Ability to right click on a route and choose Schedule Next Occurrence, which will schedule the next occurrence of every stop within a route.OnTime Management Suite
- Improvements to GetTotalCost API endpoint, allowing for zone interpolation for base price and zone lookup table calculations.OnTime SDK/API
- Improvements to the quality of digital signature capture and display.OnTime Mobile
- When updating prices on an order, price modifier names will also be refreshed.OnTime Management SuiteOnTime Dispatch
- Manually scheduling a route or route stop has been renamed to "New Orders Based on This Route" or "New Order Based on This Route Stop" to avoid confusion with scheduling next occurrence.OnTime Management Suite
- Issue where a vehicle's make and model would be reversed.OnTime Management Suite
- Issue that could cause importing ".OTRPT" files to user-defined invoice templates to create duplicate templates.OnTime Management Suite
- Issue that could cause scrolling in the route stop calendar with a bi-weekly schedule to result in stops appearing on incorrect dates.OnTime Management Suite
- Issue that could cause return trip to home location to be excluded from route optimization distance calculations.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 27, 2024
- Access (MDB) data transfer now displays the estimated time to completion.OnTime Management Suite
- Access (MDB) data transfer status now shows within the status bar on the main windows, in addition to the Reports view.OnTime Management Suite
- SQL Server data transfer now displays the estimated time to completion.OnTime Management Suite
- SQL Server data transfer now allows current session logged events to be viewed.OnTime Management Suite
- SQL Server data transfer now shows more granular progress based on the total number of records remaining.OnTime Management Suite
- SQL Server data transfer configuration now displays more detailed messages when there is a problem connecting with the server and transferring data.OnTime Management Suite
- Issue that would prevent accounts subscribed to the Grow plan from accessing report publishing features.OnTime Management Suite
- Issue that could cause portions of OnTime Management Suite to lock up when customer billing cycle schedules are configured in a specific way.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 12, 2024
- CyberSource credit card processing is now supported.OnTime Software and Services
- Added creationDateMin, creationDateMax, lastModifiedDateMin, and lastModifiedDateMax parameter filters to many record query endpoints.OnTime SDK/API
- New option under General Options > Customer Web Portal > Order entry that will assign new orders to the same branches assigned to the customer submitting the order.OnTime Management Suite
- Improved connection reliability for SQL Server data transfers.OnTime Management Suite
- Issue that could prevent branches from applying to schedule route stops.OnTime Management SuiteOnTime Dispatch
- Issue that could allow a customer marked as inactive to place an order if active on the portal when they were marked inactive.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the Items collection and its properties from resolving as expected when customizing the shipping label report.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent downloaded or imported price modifiers from synchronizing to servers unless it was modified.OnTime Management Suite
- Issue that could prevent some customer records with long standing billing cycle schedules from loading quickly.OnTime Management Suite
- Issue that could cause user interface elements to become unreachable when using user and vehicle photos with an excessively tall aspect ratio.OnTime Management Suite
- Issue that could prevent sample price modifiers from initializing with the proper visibility settings.OnTime Management Suite
- Issue that could prevent connections to Authorize.net payment processing from working correctly.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 6, 2024
Priority SMS Service: Boost customer engagement through quick and reliable SMS text messages with OnTime. These messages are sent through priority SMS channels, ensuring reliable delivery to billions of mobile numbers across hundreds of mobile carriers. Learn more about Priority SMS Service.
- Addition of an encoding tool when editing webhook workflow notifications. Use this tool to quickly URL encode string literal values. Any special fields are automatically URL encoded.OnTime Software and Services
- Customer and contact records now have two additional fields: Mobile Phone and Allow SMS. This will allow customers and contacts to opt in to SMS notifications through OnTime's Priority SMS Service.OnTime Software and Services
Many carriers and email service providers have dropped commercial support for Email to SMS Gateways. As a result, sending notifications via SMS Gateway may not work as expected in the future. Consider using OnTime's Priority SMS Service instead.
- Issue that could prevent downloaded sample price modifiers from being visible by default.OnTime Management Suite
- Issue that could cause HTTP headers to combine on a single line within the webhook editor.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 11, 2024
- The viewable branches assigned to a user account have been moved from the Desktop Permissions tab to the Access and Settings tab.OnTime Management Suite
- Issue that could cause sequencing to be incorrect when pressing the Tab key to cycle through fields.OnTime Management SuiteOnTime Dispatch
- Viewable branches are now used to filter unassigned orders within the OnTime Mobile app for iOS and Android.OnTime Mobile
- Issue preventing the creation of payment records when requiring payment before submitting orders.OnTime Customer Web Portal
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 17, 2024
- Issue that could prevent some reports from opening properly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent user defined invoices from showing customizations.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 13, 2024
- Issue that could prevent running of route optimization from within OnTime Mobile.OnTime Mobile
- Issue that could prevent report publishing from working correctly.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some currency symbols to display incorrectly.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some orders to display an 'arithmetic overflow' when calculating prices.OnTime Management SuiteOnTime Dispatch
- Issue that could cause extended loading times when creating new orders.OnTime Dispatch
- Issue that could prevent users filtered by branches to appear within the 'assigned to' field within the order entry form.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 17, 2024
Partner Account Data Exchange
Relaying shipments to other carriers can now be automated through a 30-second configuration process. Expand territory reach by establishing partnerships and connecting two separate OnTime accounts. Data can then be exchanged in real time between the two carriers. Dispatch a shipment to another company just as you would to one of your couriers. Expand further by relaying shipments through multiple couriers and still retain a complete digital chain of custody.
Requires Professional or higher subscription plan.
Branch Support
The all new branching feature streamlines management across franchises, regional offices, and more. This feature allows record types such as users, locations, orders, and more to be specific to all, multiple, or one single branch. Users can then be assigned to one or more branches, which limits their view to records belonging to those selected branches.
Requires Scale subscription plan.
Automatic Route Optimization
Put route optimization on autopilot with this new feature! Turn this feature on under General Options, and any time an order is assigned to or unassigned from a driver, that driver's route will be immediately optimized. Each driver can be assigned their own optimization method and starting location for tailored results. Even better, this feature does not incur the additional cost of premium route optimization service credits.
Requires Scale subscription plan.
User Permissions
The updated User Permissions feature improves operational efficiency and security by customizing software access across views and records. Over 65 user permissions can be used to control access on a granular level.
Draw Zones on a Map
Draw custom zone boundaries on a map for enhanced precision and let OnTime's automatic geocoding place locations within the proper geographic boundaries. This feature ensures accuracy down to three feet.
Tiered Pricing
This feature greatly simplifies complex pricing structures and allows for flexible pricing and faster set-up times. Quickly input and update your rate sheets directly into OnTime. Under price modifiers, look for the new Tiered calculation options and then easily enter the range for each tier in a spreadsheet-like grid, where copy and paste from Excel is also supported. Further customization is available by setting the inclusivity and exclusivity of each tier.
Pricing Based on Wait Time, Package Type, and Vehicle Type
Price modifiers can now factor in package type, vehicle type, and the amount of time a driver waits at the collection or delivery location. This feature allows operations to optimize pricing strategies to increase efficiency, customer satisfaction, and profit margins.
Increased Decimal Scale to Four Digits
Most pricing fields have been updated to accommodate up to four decimal places. A four-digit decimal scale in pricing enables precise cost calculation and competitive pricing that helps ensure accuracy in a market where even small price variations can be significant.
Location Hours of Availability
Every location record can now be tagged with that location's hours of availability. This can include business hours, windows of availability, closures, and other schedules. When activated, this data can be considered when using route optimization for even higher-quality results.
Verify Items with Scan
Barcode scanning validation has been extended to all items within a shipment. Previously, scanning validation was limited to the shipment's main tracking, outgoing, incoming, reference, and purchase order numbers. New settings now make it possible to require scanning of each item's tracking number within a shipment. This can be configured on a per-user basis at either collection or delivery points.
Route Optimization from OnTime Mobile
Increases operational efficiency and responsiveness by enabling real-time on-the-go route adjustments. This feature can be enabled and customized on a per-driver (user) basis. This feature eliminates the dependency on the desktop application for optimizing routes, making the delivery process more convenient and accessible for those who are frequently on the go or don’t have immediate access to the desktop applications. Requires Grow or higher subscription plan.
Capture Location Position and Wait Time
Record more information from drivers at collection and delivery points. A new stopwatch feature in OnTime mobile allows a driver to record wait time easily and submit that with POD information. The driver's exact location will also be recorded with the POD information, giving a precise location of the actual collection or delivery.
Performance Dashboard
Provides a real-time view of a company's key performance metrics, which enhances overall operational efficiency and service quality. The ability to track performance in real-time helps identify areas of improvement, ensuring better resource allocation and overall service quality. This feature allows management to make data-driven decisions to optimize operations and financial performance. Requires Professional, Grow, or higher subscription plan.
Basic Customer Web Portal
The Basic edition of our popular Customer Web Portal includes essential features for most startups. Visitors can sign in and submit new orders, track shipments, manage an address book, edit their profile, import/export data, print reports, and more. Requires Start subscription plan.
Standard Customer Web Portal
The Standard edition of our popular Customer Web Portal includes all essential features from the Basic edition and more. Visitors can calculate pricing, generate quotes, and view invoices. Requires Grow subscription plan.
Advanced Customer Web Portal
The Advanced edition of our popular Customer Web Portal includes all features from the Basic and Standard editions, plus white labeling (remove OnTime branding), enable credit card processing online for invoices, and advanced theming customization to the portal. Requires Scale subscription plan.
Global Quick Views
In past versions, Quick Views became a popular way to customize the appearance and filtering of the Tracking view. However, they were local to the PC upon which the view was created. Now, in addition to local views, Quick Views can be created at a global or company level and synchronized seamlessly across all users in the organization. Companies can now build a standard set of Quick Views for their users. Requires Grow or higher subscription plan.
User File Attachments
Keep documents and files centralized by attaching them directly to a user's record. Helps with regulatory compliance by keeping essential documents, like permits, safety certifications, and more, in one location. Having all compliance paperwork and contracts in one secure place simplifies the preparation for internal and external audits.
Storage Status
In addition to In Transit, Completed, and other base statuses across the system, OnTime now supports a new base status of In Storage. This can be a useful tool for reflecting the status of shipments in warehouses, inventory, or other temporary storage situations.
Customer Credits
This feature creates flexibility and efficiency through a streamlined billing process, ultimately improving operations and customer relationships. Customers can now maintain a prepaid credit balance, streamlining the transaction process. If a customer overpays or receives a refund, the credit feature offers the flexibility to apply this balance toward future invoices.
Requires Professional or higher subscription plan.
Vehicle Photo
This feature aids in easy identification and operational record keeping, improving fleet management, providing visual reference, and aiding in asset management and insurance documentation.
Global Web Portal Notification Banner
Efficiently communicate operational updates, marketing promotions, and urgent alerts to all customers through a banner on the Customer Web Portal, significantly enhancing information sharing and customer engagement. This can also be used as a marketing tool, enabling the company to promote new services, special offers, or discounts directly to customers.
Requires Enterprise or higher subscription plan.
Intuit QuickBooks Payments
This feature opens up credit card processing for those who use QuickBooks Payments. The seamless integration is easily set up under General Options > Connections > Payment Processing.
Requires Professional or higher subscription plan.
Control the Visibility of Price Modifiers
Visibility can be set to show only in OnTime Dispatch, only in the OnTime Customer Web Portal, or in both. The default behavior is to show in both applications. If the price modifier is required, it will still be activated on the order, even if it is not visible to the user.
Fixed and Percentage Based Compensation for Price Modifiers
Make it easier to assign compensation to an optional or service level by assigning compensation for users on a price modifier at a fixed rate or a fixed percentage.
Inclusive and Exclusive Ranges for Price Modifiers
This feature makes it clearer how ranges are applied within price modifiers. Each range can be set to include or exclude the number at the start or end of a range.
Price Set Required Fields
Previously, required fields on a shipment could be set at a customer and global level. Now, it is possible to set required fields at a price set level. This helps ensure important fields contain data when certain service levels are chosen.
Publish Report Customizations
Report template modifications can now be published to the server and automatically downloaded to all in the company, making the distribution of report customizations quick and consistent. This automates the sharing of report customizations, which previously required manual import and export of report template files.
Requires Professional or higher subscription plan.
Worldwide SMS Gateway Recommendations
This time-saving feature can make it easier to configure the SMS Gateway for users. An ellipsis button appears at the end of the SMS Gateway text box. Clicking that button will open this feature, making it possible to enter a phone number and select from a list of mobile carriers.
Customer Terms for Invoices
The number of days by which the due date on invoices can be set for each customer. This new field is located under customer records within the Billing section. For example, set a customer's terms to 10 days, and all new invoices for that customer will automatically have their due date set to 10 days from the current date.
Requires Professional or higher subscription plan.
Invoice Email Logging and Tracking
When an invoice is sent to a customer within OnTime, the email address of the recipient and the timestamp of when it was sent will be recorded with the invoice. This can make it easier to see who has and has not been sent an invoice. To view the recipient and timestamp, be sure to show those columns. This can be accomplished by navigating to the Billing > Invoices view within OnTime Management Suite, right-clicking on any column header, choosing Show/Hide Columns, and ensuring the Email Recipient and Email Timestamp columns are selected.
Requires Professional or higher subscription plan.
Webhooks (HTTP POST) authentication methods
Webhooks within the Workflow Designer now support both Basic authentication and OAuth.
- User names are shown next to file attachments, displaying the name of the user who attached the file. This is especially useful to find the name of a driver who attached a picture to an order.OnTime Management SuiteOnTime Dispatch
- 64-bit random number generation for customer account numbers, tracking numbers, and more.OnTime Software and Services
- Expanded user contact information, including address.OnTime Management Suite
- Improvements to dark theme rendering across both OnTime Dispatch and OnTime Management Suite.OnTime Management SuiteOnTime Dispatch
- The My Suggestions tab was deprecated in OnTime version 5 and has not been removed in version 7. Suggestions and feedback can continue to be made through the standard process outlined here: https://www.ontime360.com/suggest-a-featureOnTime Management Suite
- Issue that could prevent user permissions from applying to some extension activities.OnTime SDK/API
- Issues reported via the OnTime error reporting service.OnTime Software and Services
March 27, 2024
- Issues that could cause errors when using future versions of OnTime services.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 16, 2024
- Issue that could prevent sample workflow notifications from downloading and installing properly.OnTime Management Suite
- Issue that prevented user password view permission from applying properly when set in a future version of the software.OnTime Management Suite
June 6, 2023
- Issue that caused the wrong menu items to appear within the Tracking view's context menu.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some test boxes to be cut off when viewed under specific levels of displaying scaling.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent status information from being returned through the online API, resulting in access denied errors.OnTime SDK/API
- Issue that could prevent customer scoped API access from successfully posting new orders.OnTime SDK/API
- Issue that could prevent some OnTime Extensions from showing dialog boxes and windows in the foreground.OnTime SDK/API
- Issue that could prevent some rows to be updated when using the Transfer to SQL Server feature.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
February 9, 2023
- Order Items added through the API or SDK will now generate individual tracking numbers based on the order's tracking number plus a sequential number (-1, -2, -3, etc.). This reflects the behavior of OnTime Dispatch.OnTime SDK/API
More granular permissions are now required.
To increase security and control over dataflow, the API will not allow permissions to cascade across record types. Some API endpoints interact with multiple record types at once. In such cases, the API key must have the appropriate permissions set for every record type interacted with in the endpoint. For example, if creating an order with new locations, the API key should have permissions set to allow Create Order and Create Location. If this is not done, an access denied error will return.
- API keys using a Scope of "All data in this account" will receive an HTTP response of 400 (Bad Request) if posting only CustomerID, Customer, or OrderID in an otherwise empty request body.OnTime SDK/API
- Issue that could prevent Route Optimization map from showing a pin for the last stop on the route.OnTime Dispatch
- Issue that prevented the zone based pricing grid from copying to a new price set when using the Duplicate Price Set feature.OnTime Management Suite
- Issue that could prevent business statistics charts from fully loading.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 12, 2023
- Issue that would prevent installation to complete successfully within some 64-bit ARM environments, such as Apple Silicon processors.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 10, 2023
- Improvements to the reliability of the file import feature.OnTime Management SuiteOnTime Dispatch
- Issue that could cause permissions to show incorrectly after certain password resets.OnTime Management Suite
- Issue that could prevent departments on imported orders from appearing.OnTime Management SuiteOnTime Dispatch
- Issue that could cause route zone schedules to save under the wrong time zone.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
December 16, 2022
- Issue causing the unassigned orders list to not update reliably when new orders are created.OnTime Dispatch
- Issue that could prevent confirming order assignments from removing orders from the unassigned orders list.OnTime Dispatch
- Issue that could cause an error when canceling pending order assignments.OnTime Dispatch
- Issue that could prevent a route stop's next occurrence date from displaying correctly when an exception is introduced within the calendar view.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 22, 2022
- Improvements to the reliability and performance of data access.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent status label changes from immediately appearing on other PCs after synchronization.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent calculated columns from exporting completely.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent a price set's schedule from including some specific times.OnTime Dispatch
- Issue that could prevent some extensions from launching properly.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 3, 2022
- Improvements to the reliability and performance of CSV and Excel file imports.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the price modifier usage report to display an unfiltered list of price modifiers.OnTime Management Suite
- Issue that prevented the work sheet report from displayed proper values for driver name and delivery date when launched from the order entry screen.OnTime Dispatch
- Issue that could cause certain values in the price modifiers grid to round to the nearest tenth of the value.OnTime Management Suite
- Issue that could cause an error to appear when updating prices on a route stop.OnTime Management Suite
- Issue that could cause the options list to appear empty within a route stop.OnTime Management Suite
- Issue that could cause the service level list to display the internal name of a price set within a route stop.OnTime Management Suite
- Issue that could prevent the proper driver name from appearing on the route stop scheduling report.OnTime Management Suite
- Issue that could result in a dialog shown from an extension to not appear at a correct location on screen.OnTime Management SuiteOnTime Dispatch
- Issue that prevented extensions that require activation from installing properly within OnTime Dispatch.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
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