This page documents many of the additions and changes included in recent updates to OnTime software and services.
Preview Release Channel Updates
Preview releases include early access to new features and fixes. These changes will eventually find their way into Current releases.
Download Preview releases
October 6, 2026
- Issue that could cause Branch drop down lists to become disabled.OnTime Management Suite7.4.230OnTime Dispatch7.4.230
Issue that could cause an order to keep the previous Service Level's Additional Options and pricing when a collection or delivery time change moved it to a different price set schedule.
When a change to the collection or delivery window, the order date, or the customer re-evaluates the price set schedule and the current Service Level is no longer available, OnTime Dispatch now switches to the first available Service Level and refreshes the Additional Options and pricing exactly as a manual Service Level change does. Options from the previous Service Level are removed and the new Service Level's required and default options are applied, so re-check any optional selections after the switch.
- Issue that could prevent the location map coordinate editor from showing the saved pin, and cause map clicks to produce wrong coordinates, when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235OnTime Dispatch7.4.235
- Issue that could cause the zone editor map to open at the wrong position instead of the company home location when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235
- Issues reported via the OnTime error reporting service.OnTime Software and Services
Current Release Channel Updates
Current releases are reliable and up to date, making them the best option for most users.
Download Current releases
October 6, 2026
- Issue that could cause Branch drop down lists to become disabled.OnTime Management Suite7.4.230OnTime Dispatch7.4.230
Issue that could cause an order to keep the previous Service Level's Additional Options and pricing when a collection or delivery time change moved it to a different price set schedule.
When a change to the collection or delivery window, the order date, or the customer re-evaluates the price set schedule and the current Service Level is no longer available, OnTime Dispatch now switches to the first available Service Level and refreshes the Additional Options and pricing exactly as a manual Service Level change does. Options from the previous Service Level are removed and the new Service Level's required and default options are applied, so re-check any optional selections after the switch.
- Issue that could prevent the location map coordinate editor from showing the saved pin, and cause map clicks to produce wrong coordinates, when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235OnTime Dispatch7.4.235
- Issue that could cause the zone editor map to open at the wrong position instead of the company home location when the Windows decimal symbol is a comma.OnTime Management Suite7.4.235
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 15, 2026
- New user permissions added for API key creation, viewing, modification, and deletion.OnTime Management Suite7.4.225
- Change history is now available for API keys.OnTime Management Suite7.4.225
- When drawing zone boundaries on a map, the number of allowed points has been increased by 10X, allowing for more detailed zones.OnTime Management Suite7.4.225
- Improvements to synchronization across desktop and mobile apps.OnTime Software and Services
- Security and reliability improvements.OnTime Software and Services
- Issue that could prevent some branches from synchronizing properly.OnTime Management Suite7.4.225
- Issue that could cause the description section to disappear when all fields, except user defined fields, are hidden.OnTime Customer Web Portal
- Issue that could cause some user reports to omit orders and compensation unless the user belonged to a driver role.OnTime Management Suite7.4.225
- Issue that could prevent recommended zones from being consistently applied across desktop apps and web portal.OnTime Software and Services
- Issue that could prevent a data file rebuild from completing when initiated from the login screen.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could prevent "Schedule Next Occurrence of All Stops" from scheduling across more than one route stop.OnTime Management Suite7.4.225
- Issue that could prevent the "Assigned to" dropdown from listing driver names under a route stop.OnTime Management Suite7.4.225
- Issue that could cause "Assign Remaining Uncompleted Route Stops To" to assign previously deleted orders on the route to be assigned to the new driver.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issue that could cause required portal-only price modifiers to duplicate when copying orders.OnTime Management Suite7.4.225OnTime Dispatch7.4.225
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 19, 2026
- Improvements to memory management and overall performance.OnTime Management SuiteOnTime Dispatch
- Issue that could cause selection state of a price modifier to be reset to "Not selected by default" when added through the price set editor.OnTime Management Suite
- Issue that could cause duplicate report template entries in "Reset Report Templates" list.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 11, 2026
- Sample data now uses the newer simplified price modifier structure for defining tiered prices.OnTime Management Suite
- Issue that could cause sorting in the driver list to be removed as new orders enter the Unassigned Orders list.OnTime Dispatch
- Issue that caused remaining trial time to be shorter than expected.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2026
- Improvements to the dark theme across the application.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some route stops from scheduling properly with overnight schedules.OnTime Management Suite
- Issue that would prevent a scrollbar from appearing when needed when viewing the COD and signature pane within Order Details.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
June 25, 2026
- Driver names can now be displayed at all times in the driver map. Turn this on via Program Options > General > Mapping > Always show driver names on the Dispatch map.OnTime Dispatch
- Currently Assigned To can now be added as a column to the Tracking view.OnTime Customer Web Portal
- Billing Email and Billing Contact are now available columns in the Customers view.OnTime Management Suite
- Customer's Account Number is now an available column in the Billing > Invoices view.OnTime Management Suite
- Package Type can now be set as a required field for order entry at a global, customer, and price set level.OnTime Software and Services
- Create a return trip based on an existing order by right-clicking the order in the Tracking view and choosing New Order as Return Trip of This Order.OnTime Dispatch
- Configure, on a per user basis, if contact names are prefilled when marking an order as collected or delivered.OnTime Software and Services
- New user level desktop app permission to grant or deny: Access web portal as customer.OnTime Software and Services
- Mobile users can now configure the app to display times in 24 hour format from the Options.OnTime Mobile
- Additional locations added to sample data.OnTime Management Suite
- Full order description can now be exported from the Tracking view. Previously the export would be truncated to the first 100 characters.OnTime Management SuiteOnTime Dispatch
- Dark theme improvements across the desktop applications.OnTime Management SuiteOnTime Dispatch
- Improvements to the on demand route stop scheduler's use of the scheduled time for submission date.OnTime Management Suite
- Improvements to the way sequential tracking numbers are generated and tracked.OnTime Management Suite
- Issue that could prevent clear usage of customer credits when split across multiple payments.OnTime Management Suite
- Issue that could cause required fields on price sets to override customer required fields.OnTime Customer Web Portal
- Issue that could prevent the vehicle type selection from being cleared between new orders.OnTime Customer Web Portal
- Issue that could prevent a vehicle type value of 0 from using a zero value in pricing calculations across price modifiers.OnTime Software and Services
- Issue that could prevent package type and vehicle type from being fully cleared under Order Entry.OnTime Dispatch
- Issue that could cause an unexpected error when viewing a record's history.OnTime Management SuiteOnTime Dispatch
- Issue that would prevent the base price type on an order transmitted through OnTime Partner Data Exchange from clearing. This will not adopt the default pricing method of the customer record associated with the receiver's account.OnTime Software and Services
- Issue that could prevent grid layout within the dispatching view from being saved and restored.OnTime Dispatch
- Issue that could prevent the Tracking tab from appearing in the ribbon when in the Tracking view.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 7, 2026
- Optimizations to improve performance and responsiveness within the Order Entry view.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the scroll position to jump when viewing order details.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent a route stop from opening if its associated price set had been removed.OnTime Management Suite
- Issue that could prevent the "Update Pricing" tool from removing deleted or disassociated price modifiers from a route stop.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 9, 2026
- Access to API keys can now be controlled through user permissions.OnTime Management Suite
- Access to Workflow Notifications can now be controlled through user permissions.OnTime Management Suite
- History of Workflow Notifications changes can now be viewed.OnTime Management Suite
- User permissions can now be enforced through OnTime Extensions created with the OnTime Extension SDK.OnTime Management Suite
- When choosing a vehicle while clocking in via OnTime Mobile, the vehicle list will now be filtered to show only vehicles assigned to the same branch(es) as the user.OnTime Mobile
- Access to the following new fields is available within the OnTime API: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Extension SDK: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime SDK/API
- Access to the following new fields is available within the OnTime Report Designer: Customer.BillingContactName, Location.AccessCode, Invoice.EmailRecipient, Invoice.EmailTimestamp, Order.DriverCoordinatesOnCollection, Order.DriverCoordinatesOnDelivery, Payment.Type, PriceModifier.Notes, Vehicle.Picture, Zone.Cities, and Zone.PolygonPoints.OnTime Management Suite
- The scope (customer vs user) can now be set on price modifier groups.OnTime Management Suite
- Extended the "api/order/getTotalCost" endpoint to automatically include default or required price modifiers if "autoIncludeModifiers" is set to True.OnTime SDK/API
- Issue that allowed a user to enter a value less than the starting odometer value when clocking in.OnTime Mobile
- Issues reported via the OnTime error reporting service.OnTime Software and Services
February 16, 2026
- Issue that could prevent the report designer environment from showing the design surface under specific conditions.OnTime Management Suite
- Issue that could cause overlayed zones to disappear when clearing the current zone boundaries within the zone editor.OnTime Management Suite
- Issue that could prevent the percentage compensation from calculating properly within a price modifier when "Multiply by" is set to zone lookup table.OnTime Management Suite
- Issue that could prevent a route optimization report template from importing properly.OnTime Management Suite
- Issue that could prevent the "Total User Compensation" column within the Tracking view from including percentage compensation.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 5, 2026
- Overlay other zone regions when editing a zone, making it easier to draw zones that border each other.OnTime Management Suite
- Within the price modifier editor's testing area, the base price will now appear as part of the calculation visualization.OnTime Management Suite
- User compensation for unassigned orders now includes assigned driver portions, such as commission calculations.OnTime Mobile
- Improvements to the undo function within the zone editor when drawing zone boundaries.OnTime Management Suite
- Default files names are now recommended for more reports and other files when saving.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the route stop editor from correctly showing updated price set names and calculations.OnTime Management Suite
- Issue that could cause slow loading of customer records with a very large number of invoices.OnTime Management Suite
- Issue that could cause rearranged columns in the Tracking view to revert to their startup state after selecting a quick view and clearing the search.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent Email Recipient and Email Timestamp from updating across other devices due to long email address values.OnTime Management Suite
- Issue that could prevent Email Recipient from transferring to Access/SQL Server databases.OnTime Management Suite
- Issue that could prevent certain characters in user defined field names from displaying correctly in the Workflow Notification Designer.OnTime Management Suite
- Issue that could prevent some CSV or Excel files from being imported due to maximum character limits not always being enforced.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 19, 2025
- OnTime Mobile has a refreshed app icon. Requires version 7.6.0 or later.OnTime Mobile
- The app user's current location is now displayed on "My Map" to make it easier to see their location in relation to nearby stops. Requires version 7.6.0 or later.OnTime Mobile
- Map Pin Clusters. Within "My Map", if two or more stops are located near each other, a single purple colored pin will appear instead of multiple pins. Tapping the purple pin will cause a list to appear with all stops represented by that pin. From the list you can then tab into the details about that stop or order. Requires version 7.6.0 or later.OnTime Mobile
- For security reasons, server-side reports generated through the OnTime Customer Web Portal and OnTime API no longer support embedded scripts. Scripts embedded in reports are still supported locally through OnTime Management Suite and OnTime Dispatch.OnTime Customer Web Portal
- Issue that could cause the stop sequence to be mismatched between OnTime Mobile and OnTime Dispatch.OnTime Dispatch
- Issue that could cause previous text to appear within the Order Entry view's collection and delivery directory drop down list's Find box.OnTime Dispatch
- Issue that could prevent the "Configure" button from appearing for tiered based percentage price modifiers.OnTime Management Suite
- Issue that could prevent tiered overage percentage price modifiers from calculating properly.OnTime Software and Services
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 12, 2025
OnTime Mobile users can now view past orders that have been completed or canceled.
Users can view orders up to 180 days (6 months) in the past by tapping the filter at the top of the main view of the app. The number of days can be set on a per user basis. The timestamp referenced is Scheduled Delivery Date, then Actual Delivery Date, then Order Submission Date. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.
- OnTime Mobile users can now see their portion of user compensation for both assigned and unassigned orders. This feature can be enabled or disabled on a per user basis within OnTime Management Suite. By default, this feature is disabled. Requires OnTime Mobile 7.5.0 or higher.OnTime Mobile
- OnTime Mobile users will now see custom terminology for orders, items, and customers reflected throughout the app.OnTime Mobile
- Improvements to overall system performance.OnTime Software and Services
- Issue that could prevent Wait Time columns within the Tracking view from displaying correctly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some reports from being previewed due to a missing resource.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the "Map Route" function within Order Entry from working correctly.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 30, 2025
- Issue that could cause scheduled routes to appear unscheduled, even though scheduling occurred.OnTime Management Suite
- Issue that could cause some price modifier names to disappear after updating prices on an order or route stop.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 21, 2025
Workflow Notification fields for User Compensation:
- Total User Compensation
- User Compensation for Currently Assigned Driver
- User Compensation for Collection Driver
- User Compensation for Delivery Driver
Workflow Notification fields for Order Waiting Time:
- Collection Wait Time Start Time
- Collection Wait Time End Time
- Collection Wait Time (XX:XX:XX)
- Collection Wait Time (Total Hours)
- Collection Wait Time (Hours Part Only)
- Collection Wait Time (Total Minutes)
- Collection Wait Time (Minutes Part Only)
- Collection Wait Time (Total Seconds)
- Collection Wait Time (Seconds Part Only)
- Delivery Wait Time Start Time
- Delivery Wait Time End Time
- Delivery Wait Time (XX:XX:XX)
- Delivery Wait Time (Total Hours)
- Delivery Wait Time (Hours Part Only)
- Delivery Wait Time (Total Minutes)
- Delivery Wait Time (Minutes Part Only)
- Delivery Wait Time (Total Seconds)
- Delivery Wait Time (Seconds Part Only)
- Memo field as a column in the Payments list. (Hidden by default.)OnTime Management Suite
- Test notifications feature. Select one or more drivers from the Users list, right click, and choose Send Test Notification. This will send a test notification to the driver(s) based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Management Suite
- Test notifications feature. Right click on a driver in the Dispatching view and choose Send Test Notification. This will send a test notification to the driver based on the information stored in their profile. Choose from push notification, email, or priority SMS messages.OnTime Dispatch
- Status label is available as an additional column within the Tracking page.OnTime Customer Web Portal
- Collection and delivery location comments are available as additional columns within the Tracking view.OnTime Management SuiteOnTime Dispatch
- A location's comments now appear within an order's detail when changing collection or delivery location.OnTime Management SuiteOnTime Dispatch
- Ability to right click on a route and choose Schedule Next Occurrence, which will schedule the next occurrence of every stop within a route.OnTime Management Suite
- Improvements to GetTotalCost API endpoint, allowing for zone interpolation for base price and zone lookup table calculations.OnTime SDK/API
- Improvements to the quality of digital signature capture and display.OnTime Mobile
- When updating prices on an order, price modifier names will also be refreshed.OnTime Management SuiteOnTime Dispatch
- Manually scheduling a route or route stop has been renamed to "New Orders Based on This Route" or "New Order Based on This Route Stop" to avoid confusion with scheduling next occurrence.OnTime Management Suite
- Issue where a vehicle's make and model would be reversed.OnTime Management Suite
- Issue that could cause importing ".OTRPT" files to user-defined invoice templates to create duplicate templates.OnTime Management Suite
- Issue that could cause scrolling in the route stop calendar with a bi-weekly schedule to result in stops appearing on incorrect dates.OnTime Management Suite
- Issue that could cause return trip to home location to be excluded from route optimization distance calculations.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 27, 2024
- Access (MDB) data transfer now displays the estimated time to completion.OnTime Management Suite
- Access (MDB) data transfer status now shows within the status bar on the main windows, in addition to the Reports view.OnTime Management Suite
- SQL Server data transfer now displays the estimated time to completion.OnTime Management Suite
- SQL Server data transfer now allows current session logged events to be viewed.OnTime Management Suite
- SQL Server data transfer now shows more granular progress based on the total number of records remaining.OnTime Management Suite
- SQL Server data transfer configuration now displays more detailed messages when there is a problem connecting with the server and transferring data.OnTime Management Suite
- Issue that would prevent accounts subscribed to the Grow plan from accessing report publishing features.OnTime Management Suite
- Issue that could cause portions of OnTime Management Suite to lock up when customer billing cycle schedules are configured in a specific way.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 12, 2024
- CyberSource credit card processing is now supported.OnTime Software and Services
- Added creationDateMin, creationDateMax, lastModifiedDateMin, and lastModifiedDateMax parameter filters to many record query endpoints.OnTime SDK/API
- New option under General Options > Customer Web Portal > Order entry that will assign new orders to the same branches assigned to the customer submitting the order.OnTime Management Suite
- Improved connection reliability for SQL Server data transfers.OnTime Management Suite
- Issue that could prevent branches from applying to schedule route stops.OnTime Management SuiteOnTime Dispatch
- Issue that could allow a customer marked as inactive to place an order if active on the portal when they were marked inactive.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the Items collection and its properties from resolving as expected when customizing the shipping label report.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent downloaded or imported price modifiers from synchronizing to servers unless it was modified.OnTime Management Suite
- Issue that could prevent some customer records with long standing billing cycle schedules from loading quickly.OnTime Management Suite
- Issue that could cause user interface elements to become unreachable when using user and vehicle photos with an excessively tall aspect ratio.OnTime Management Suite
- Issue that could prevent sample price modifiers from initializing with the proper visibility settings.OnTime Management Suite
- Issue that could prevent connections to Authorize.net payment processing from working correctly.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 6, 2024
Priority SMS Service: Boost customer engagement through quick and reliable SMS text messages with OnTime. These messages are sent through priority SMS channels, ensuring reliable delivery to billions of mobile numbers across hundreds of mobile carriers. Learn more about Priority SMS Service.
- Addition of an encoding tool when editing webhook workflow notifications. Use this tool to quickly URL encode string literal values. Any special fields are automatically URL encoded.OnTime Software and Services
- Customer and contact records now have two additional fields: Mobile Phone and Allow SMS. This will allow customers and contacts to opt in to SMS notifications through OnTime's Priority SMS Service.OnTime Software and Services
Many carriers and email service providers have dropped commercial support for Email to SMS Gateways. As a result, sending notifications via SMS Gateway may not work as expected in the future. Consider using OnTime's Priority SMS Service instead.
- Issue that could prevent downloaded sample price modifiers from being visible by default.OnTime Management Suite
- Issue that could cause HTTP headers to combine on a single line within the webhook editor.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 11, 2024
- The viewable branches assigned to a user account have been moved from the Desktop Permissions tab to the Access and Settings tab.OnTime Management Suite
- Issue that could cause sequencing to be incorrect when pressing the Tab key to cycle through fields.OnTime Management SuiteOnTime Dispatch
- Viewable branches are now used to filter unassigned orders within the OnTime Mobile app for iOS and Android.OnTime Mobile
- Issue preventing the creation of payment records when requiring payment before submitting orders.OnTime Customer Web Portal
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 17, 2024
- Issue that could prevent some reports from opening properly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent user defined invoices from showing customizations.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
May 13, 2024
- Issue that could prevent running of route optimization from within OnTime Mobile.OnTime Mobile
- Issue that could prevent report publishing from working correctly.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some currency symbols to display incorrectly.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some orders to display an 'arithmetic overflow' when calculating prices.OnTime Management SuiteOnTime Dispatch
- Issue that could cause extended loading times when creating new orders.OnTime Dispatch
- Issue that could prevent users filtered by branches to appear within the 'assigned to' field within the order entry form.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 17, 2024
Partner Account Data Exchange
Relaying shipments to other carriers can now be automated through a 30-second configuration process. Expand territory reach by establishing partnerships and connecting two separate OnTime accounts. Data can then be exchanged in real time between the two carriers. Dispatch a shipment to another company just as you would to one of your couriers. Expand further by relaying shipments through multiple couriers and still retain a complete digital chain of custody.
Requires Professional or higher subscription plan.
Branch Support
The all new branching feature streamlines management across franchises, regional offices, and more. This feature allows record types such as users, locations, orders, and more to be specific to all, multiple, or one single branch. Users can then be assigned to one or more branches, which limits their view to records belonging to those selected branches.
Requires Scale subscription plan.
Automatic Route Optimization
Put route optimization on autopilot with this new feature! Turn this feature on under General Options, and any time an order is assigned to or unassigned from a driver, that driver's route will be immediately optimized. Each driver can be assigned their own optimization method and starting location for tailored results. Even better, this feature does not incur the additional cost of premium route optimization service credits.
Requires Scale subscription plan.
User Permissions
The updated User Permissions feature improves operational efficiency and security by customizing software access across views and records. Over 65 user permissions can be used to control access on a granular level.
Draw Zones on a Map
Draw custom zone boundaries on a map for enhanced precision and let OnTime's automatic geocoding place locations within the proper geographic boundaries. This feature ensures accuracy down to three feet.
Tiered Pricing
This feature greatly simplifies complex pricing structures and allows for flexible pricing and faster set-up times. Quickly input and update your rate sheets directly into OnTime. Under price modifiers, look for the new Tiered calculation options and then easily enter the range for each tier in a spreadsheet-like grid, where copy and paste from Excel is also supported. Further customization is available by setting the inclusivity and exclusivity of each tier.
Pricing Based on Wait Time, Package Type, and Vehicle Type
Price modifiers can now factor in package type, vehicle type, and the amount of time a driver waits at the collection or delivery location. This feature allows operations to optimize pricing strategies to increase efficiency, customer satisfaction, and profit margins.
Increased Decimal Scale to Four Digits
Most pricing fields have been updated to accommodate up to four decimal places. A four-digit decimal scale in pricing enables precise cost calculation and competitive pricing that helps ensure accuracy in a market where even small price variations can be significant.
Location Hours of Availability
Every location record can now be tagged with that location's hours of availability. This can include business hours, windows of availability, closures, and other schedules. When activated, this data can be considered when using route optimization for even higher-quality results.
Verify Items with Scan
Barcode scanning validation has been extended to all items within a shipment. Previously, scanning validation was limited to the shipment's main tracking, outgoing, incoming, reference, and purchase order numbers. New settings now make it possible to require scanning of each item's tracking number within a shipment. This can be configured on a per-user basis at either collection or delivery points.
Route Optimization from OnTime Mobile
Increases operational efficiency and responsiveness by enabling real-time on-the-go route adjustments. This feature can be enabled and customized on a per-driver (user) basis. This feature eliminates the dependency on the desktop application for optimizing routes, making the delivery process more convenient and accessible for those who are frequently on the go or don’t have immediate access to the desktop applications. Requires Grow or higher subscription plan.
Capture Location Position and Wait Time
Record more information from drivers at collection and delivery points. A new stopwatch feature in OnTime mobile allows a driver to record wait time easily and submit that with POD information. The driver's exact location will also be recorded with the POD information, giving a precise location of the actual collection or delivery.
Performance Dashboard
Provides a real-time view of a company's key performance metrics, which enhances overall operational efficiency and service quality. The ability to track performance in real-time helps identify areas of improvement, ensuring better resource allocation and overall service quality. This feature allows management to make data-driven decisions to optimize operations and financial performance. Requires Professional, Grow, or higher subscription plan.
Basic Customer Web Portal
The Basic edition of our popular Customer Web Portal includes essential features for most startups. Visitors can sign in and submit new orders, track shipments, manage an address book, edit their profile, import/export data, print reports, and more. Requires Start subscription plan.
Standard Customer Web Portal
The Standard edition of our popular Customer Web Portal includes all essential features from the Basic edition and more. Visitors can calculate pricing, generate quotes, and view invoices. Requires Grow subscription plan.
Advanced Customer Web Portal
The Advanced edition of our popular Customer Web Portal includes all features from the Basic and Standard editions, plus white labeling (remove OnTime branding), enable credit card processing online for invoices, and advanced theming customization to the portal. Requires Scale subscription plan.
Global Quick Views
In past versions, Quick Views became a popular way to customize the appearance and filtering of the Tracking view. However, they were local to the PC upon which the view was created. Now, in addition to local views, Quick Views can be created at a global or company level and synchronized seamlessly across all users in the organization. Companies can now build a standard set of Quick Views for their users. Requires Grow or higher subscription plan.
User File Attachments
Keep documents and files centralized by attaching them directly to a user's record. Helps with regulatory compliance by keeping essential documents, like permits, safety certifications, and more, in one location. Having all compliance paperwork and contracts in one secure place simplifies the preparation for internal and external audits.
Storage Status
In addition to In Transit, Completed, and other base statuses across the system, OnTime now supports a new base status of In Storage. This can be a useful tool for reflecting the status of shipments in warehouses, inventory, or other temporary storage situations.
Customer Credits
This feature creates flexibility and efficiency through a streamlined billing process, ultimately improving operations and customer relationships. Customers can now maintain a prepaid credit balance, streamlining the transaction process. If a customer overpays or receives a refund, the credit feature offers the flexibility to apply this balance toward future invoices.
Requires Professional or higher subscription plan.
Vehicle Photo
This feature aids in easy identification and operational record keeping, improving fleet management, providing visual reference, and aiding in asset management and insurance documentation.
Global Web Portal Notification Banner
Efficiently communicate operational updates, marketing promotions, and urgent alerts to all customers through a banner on the Customer Web Portal, significantly enhancing information sharing and customer engagement. This can also be used as a marketing tool, enabling the company to promote new services, special offers, or discounts directly to customers.
Requires Enterprise or higher subscription plan.
Intuit QuickBooks Payments
This feature opens up credit card processing for those who use QuickBooks Payments. The seamless integration is easily set up under General Options > Connections > Payment Processing.
Requires Professional or higher subscription plan.
Control the Visibility of Price Modifiers
Visibility can be set to show only in OnTime Dispatch, only in the OnTime Customer Web Portal, or in both. The default behavior is to show in both applications. If the price modifier is required, it will still be activated on the order, even if it is not visible to the user.
Fixed and Percentage Based Compensation for Price Modifiers
Make it easier to assign compensation to an optional or service level by assigning compensation for users on a price modifier at a fixed rate or a fixed percentage.
Inclusive and Exclusive Ranges for Price Modifiers
This feature makes it clearer how ranges are applied within price modifiers. Each range can be set to include or exclude the number at the start or end of a range.
Price Set Required Fields
Previously, required fields on a shipment could be set at a customer and global level. Now, it is possible to set required fields at a price set level. This helps ensure important fields contain data when certain service levels are chosen.
Publish Report Customizations
Report template modifications can now be published to the server and automatically downloaded to all in the company, making the distribution of report customizations quick and consistent. This automates the sharing of report customizations, which previously required manual import and export of report template files.
Requires Professional or higher subscription plan.
Worldwide SMS Gateway Recommendations
This time-saving feature can make it easier to configure the SMS Gateway for users. An ellipsis button appears at the end of the SMS Gateway text box. Clicking that button will open this feature, making it possible to enter a phone number and select from a list of mobile carriers.
Customer Terms for Invoices
The number of days by which the due date on invoices can be set for each customer. This new field is located under customer records within the Billing section. For example, set a customer's terms to 10 days, and all new invoices for that customer will automatically have their due date set to 10 days from the current date.
Requires Professional or higher subscription plan.
Invoice Email Logging and Tracking
When an invoice is sent to a customer within OnTime, the email address of the recipient and the timestamp of when it was sent will be recorded with the invoice. This can make it easier to see who has and has not been sent an invoice. To view the recipient and timestamp, be sure to show those columns. This can be accomplished by navigating to the Billing > Invoices view within OnTime Management Suite, right-clicking on any column header, choosing Show/Hide Columns, and ensuring the Email Recipient and Email Timestamp columns are selected.
Requires Professional or higher subscription plan.
Webhooks (HTTP POST) authentication methods
Webhooks within the Workflow Designer now support both Basic authentication and OAuth.
- User names are shown next to file attachments, displaying the name of the user who attached the file. This is especially useful to find the name of a driver who attached a picture to an order.OnTime Management SuiteOnTime Dispatch
- 64-bit random number generation for customer account numbers, tracking numbers, and more.OnTime Software and Services
- Expanded user contact information, including address.OnTime Management Suite
- Improvements to dark theme rendering across both OnTime Dispatch and OnTime Management Suite.OnTime Management SuiteOnTime Dispatch
- The My Suggestions tab was deprecated in OnTime version 5 and has not been removed in version 7. Suggestions and feedback can continue to be made through the standard process outlined here: https://www.ontime360.com/suggest-a-featureOnTime Management Suite
- Issue that could prevent user permissions from applying to some extension activities.OnTime SDK/API
- Issues reported via the OnTime error reporting service.OnTime Software and Services
March 27, 2024
- Issues that could cause errors when using future versions of OnTime services.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 16, 2024
- Issue that could prevent sample workflow notifications from downloading and installing properly.OnTime Management Suite
- Issue that prevented user password view permission from applying properly when set in a future version of the software.OnTime Management Suite
June 6, 2023
- Issue that caused the wrong menu items to appear within the Tracking view's context menu.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some test boxes to be cut off when viewed under specific levels of displaying scaling.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent status information from being returned through the online API, resulting in access denied errors.OnTime SDK/API
- Issue that could prevent customer scoped API access from successfully posting new orders.OnTime SDK/API
- Issue that could prevent some OnTime Extensions from showing dialog boxes and windows in the foreground.OnTime SDK/API
- Issue that could prevent some rows to be updated when using the Transfer to SQL Server feature.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
February 9, 2023
- Order Items added through the API or SDK will now generate individual tracking numbers based on the order's tracking number plus a sequential number (-1, -2, -3, etc.). This reflects the behavior of OnTime Dispatch.OnTime SDK/API
More granular permissions are now required.
To increase security and control over dataflow, the API will not allow permissions to cascade across record types. Some API endpoints interact with multiple record types at once. In such cases, the API key must have the appropriate permissions set for every record type interacted with in the endpoint. For example, if creating an order with new locations, the API key should have permissions set to allow Create Order and Create Location. If this is not done, an access denied error will return.
- API keys using a Scope of "All data in this account" will receive an HTTP response of 400 (Bad Request) if posting only CustomerID, Customer, or OrderID in an otherwise empty request body.OnTime SDK/API
- Issue that could prevent Route Optimization map from showing a pin for the last stop on the route.OnTime Dispatch
- Issue that prevented the zone based pricing grid from copying to a new price set when using the Duplicate Price Set feature.OnTime Management Suite
- Issue that could prevent business statistics charts from fully loading.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 12, 2023
- Issue that would prevent installation to complete successfully within some 64-bit ARM environments, such as Apple Silicon processors.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
January 10, 2023
- Improvements to the reliability of the file import feature.OnTime Management SuiteOnTime Dispatch
- Issue that could cause permissions to show incorrectly after certain password resets.OnTime Management Suite
- Issue that could prevent departments on imported orders from appearing.OnTime Management SuiteOnTime Dispatch
- Issue that could cause route zone schedules to save under the wrong time zone.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
December 16, 2022
- Issue causing the unassigned orders list to not update reliably when new orders are created.OnTime Dispatch
- Issue that could prevent confirming order assignments from removing orders from the unassigned orders list.OnTime Dispatch
- Issue that could cause an error when canceling pending order assignments.OnTime Dispatch
- Issue that could prevent a route stop's next occurrence date from displaying correctly when an exception is introduced within the calendar view.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 22, 2022
- Improvements to the reliability and performance of data access.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent status label changes from immediately appearing on other PCs after synchronization.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent calculated columns from exporting completely.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent a price set's schedule from including some specific times.OnTime Dispatch
- Issue that could prevent some extensions from launching properly.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 3, 2022
- Improvements to the reliability and performance of CSV and Excel file imports.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the price modifier usage report to display an unfiltered list of price modifiers.OnTime Management Suite
- Issue that prevented the work sheet report from displayed proper values for driver name and delivery date when launched from the order entry screen.OnTime Dispatch
- Issue that could cause certain values in the price modifiers grid to round to the nearest tenth of the value.OnTime Management Suite
- Issue that could cause an error to appear when updating prices on a route stop.OnTime Management Suite
- Issue that could cause the options list to appear empty within a route stop.OnTime Management Suite
- Issue that could cause the service level list to display the internal name of a price set within a route stop.OnTime Management Suite
- Issue that could prevent the proper driver name from appearing on the route stop scheduling report.OnTime Management Suite
- Issue that could result in a dialog shown from an extension to not appear at a correct location on screen.OnTime Management SuiteOnTime Dispatch
- Issue that prevented extensions that require activation from installing properly within OnTime Dispatch.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
October 6, 2022
- Improvements to the reliability of the Extension SDK.OnTime SDK/API
- Issues reported via the OnTime error reporting service.OnTime Software and Services
October 3, 2022
- Improvements to the Extension SDK that allows for both local and UTC time to be used by setting the DateTime.Kind property. Documentation has been updated to reflect these changes.OnTime SDK/API
- Issue that could prevent price calculation of COD type price modifiers.OnTime Dispatch
- Issue that could prevent checkbox based user defined fields from being turned on and required if they had been configured as required.OnTime Dispatch
- Issue that could cause abnormally large distance calculations when using Google Maps for routing addresses not closely associated with a known road or street.OnTime Dispatch
- Issue that caused the Time Remaining displayed in the Dispatching view to incorrectly show a date.OnTime Dispatch
- Issue that could cause some extensions to report an error when upgrading.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
September 8, 2022
- Improved credit card validation.OnTime Management Suite
- Issue that could prevent the navigation bar from loading a previous configuration resulting in a blank appearance.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some pricing details to appear as zero within the Price Quote report.OnTime Dispatch
- Issue that could cause some columns within the price modifiers list to appear blank.OnTime Management Suite
- Issue that could prevent quantity-based shipping label reports from generating properly when multiple orders are selected.OnTime Management SuiteOnTime Dispatch
- Issue that could cause zone-based user compensation price set values to double on user reports.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 19, 2022
- Issue that could cause some extensions to load data slowly.OnTime Management SuiteOnTime Dispatch
- Issue that could cause split payments to generate an additional payment with a zero value.OnTime Management Suite
- Issue that could cause Weight to appear in the watch value list of a Flat Amount or Flat Percentage price modifier.OnTime Management Suite
- Issue that could prevent duplicated price sets from fully synchronizing all associated customer records.OnTime Management Suite
- Issue that could cause extensions referencing the independent view of the tracking view from getting an up to date list of selected orders.OnTime Management SuiteOnTime Dispatch
- Issue that could cause authentication tokens to become stale when the application is left open for extended periods.OnTime Dispatch
- Issue that could cause a selected cell to be a different color from the rest of the row.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
August 4, 2022
- Improvements to the loading speed of data and lists across the applications.OnTime Management SuiteOnTime Dispatch
- Improvements to the speed of synchronization.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent loading overlaps to appear properly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent filtering and searching from returning proper results when canceled.OnTime Management SuiteOnTime Dispatch
- Issue that could cause some customer related records, such as invoices, to load slowly under specific circumstances.OnTime Management SuiteOnTime Dispatch
- Issue that could cause a duplicated price set from properly synchronizing associated customers.OnTime Management Suite
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 18, 2022
- Optimizations to the loading of route stops.OnTime Management Suite
- Issue that could cause an error to appear when adding status changes from the tracking details window.OnTime Management SuiteOnTime Dispatch
- Issues that could prevent elements on the route optimization window to not appear correctly.OnTime Dispatch
- Issue that could cause some extension to fail to add new orders.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
July 13, 2022
Additional methods for obtaining map coordinates for a location. In addition to geocoding an address or manually entering latitude/longitude coordinates, OnTime now supports three new methods for obtaining coordinates. Access these options by clicking the link next to the "Position" label in the Location window.
- Find the location on a map and simply click to calculate the coordinates.
- Use three-word addresses to geocode any location on earth using what3words.
- Use Google Plus Codes to identify any location on earth.
- Split payments are now supported. Create a new payment and choose to apply amounts from the payment across multiple invoices.OnTime Management Suite
- Order description field added to the list of available fields within the route optimization report.OnTime Dispatch
- New price modifier type for signature capture on collection. This makes it possible to set requirements and pricing specifically for signatures captured at the collection location.OnTime Management SuiteOnTime Dispatch
- Price sets now fully support user compensation. Use a price set to calculate the compensation for a user who is assigned to the Driver role. Change the price set Type from Customer to User. Then assign to the driver by opening the driver's user record and navigating to Employment > Compensation Rates > Driver Compensation Price Set. Any matching price calculations will be credited to the driver as compensation.OnTime Management Suite
- Sequential numbering of stops during route optimization. Pins displayed on the route optimization map will be labeled with numbers corresponding to the individual stops and the order in which they have been optimized.OnTime Dispatch
- Enable and disable extensions. Temporarily disable extensions within the desktop applications by navigating to Tools > Manage Extensions. Select the desired extensions and then click the button labeled "Disable". Repeat the same process to enable an extension, clicking the button labeled "Enable" when available.OnTime Management SuiteOnTime Dispatch
- Allow the Currently Assigned driver to be compensated when Driver Assigned for Collection or Driver Assigned for Delivery are not set. Access this setting from General Options > General > Use Currently Assigned driver if Collection or Delivery driver are not specified when calculating compensation.OnTime Management Suite
- New "RefreshAndSynchronize" method is available within the Extension SDK.OnTime SDK/API
- Improvements to the display of user compensation are shown under the Order Details window. In some cases, additional information is displayed to make compensation to multiple individuals clearer.OnTime Management SuiteOnTime Dispatch
- Improved change tracking when editing records that will prompt the user to save changes if closing the window without saving their changes first.OnTime Management SuiteOnTime Dispatch
- Improvements to the user interface when operated under Gray and Dark themes.OnTime Management SuiteOnTime Dispatch
- Improvements to the loading performance of the Price Set editor, especially when opening price sets with many zones.OnTime Management Suite
- Issue that could prevent the button labeled "Update Pricing on all Route Stops" from working properly.OnTime Management Suite
- Issue that could prevent pricing of specific percentage based price modifiers to calculate properly when saving a new route stop.OnTime Management Suite
- Issue that could prevent the tooltip from displaying properly when searching for and geocoding an address.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent the pricing update prompt from immediately appearing when adjusting options within an existing order.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent validation errors from appearing when editing user accounts.OnTime Management Suite
- Issue that prevented Price Modifier Usage and Revenue report from showing the proper data.OnTime Management Suite
- Issue that could prevent minimum date/time validation from functioning properly, allowing orders to be entered with earlier than acceptable times.OnTime Customer Web Portal
- Issue that could cause the Price Set editor to experience significant delays when loading some price sets.OnTime Management Suite
- Issue that could prevent zone lookup tables from displaying full fractional units.OnTime Management Suite
- Issue that could prevent date range filters from working properly within the Extension SDK.OnTime SDK/API
- Issues reported via the OnTime error reporting service.OnTime Software and Services
April 5, 2022
- The linking lists between customers and locations can now be searched across all columns.OnTime Management Suite
- Issue that could prevent views from loading properly at startup.OnTime Management Suite
- Issue that could cause inconsistent results when creating route stop schedule exceptions within the calendar view.OnTime Management Suite
- Issue that could prevent the navigation bar from appearing at startup.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
March 29, 2022
- The customer drop down list within the order entry view of OnTime Dispatch has been enhanced to allow for more flexible searches. Instead of an exact match, left to right, you can now search across multiple details of a customer, matching text anywhere it appears.OnTime Management SuiteOnTime Dispatch
- New setting to allow all invoices to appear within the OnTime Customer Web Portal immediately after they are created. This setting can be found under General Options > Customer Web Portal > Invoices > Show all invoices immediately after being created. When turned on, the previous ability to choose which invoices appear online is disabled.OnTime Management Suite
- If choosing which invoices to appear online within the OnTime Customer Web Portal, you can now cause multiple invoices to appear online at once. Use this new bulk edit feature by selecting multiple invoices, right-click, and choose "Show in Web Portal."OnTime Management Suite
- The invoices and payments lists within the Billing view can now be customized. This includes choosing which columns are displayed and saving the configuration of the lists between sessions.OnTime Management Suite
- Four new columns are available within the invoices list of the Billing view: Memo, Number of Orders, Invoice Template, and Show in Web Portal.OnTime Management Suite
- Record a new payment by right-clicking directly on an invoice.OnTime Management Suite
- Two new customer statement reports. One statement summarizes unpaid invoices and the balance due, broken down by aging. Another report makes it possible to generate a statement of all invoices and payments processed for a customer within a specified date range.OnTime Management Suite
- Route stops now show collection and delivery locations.OnTime Management Suite
- Route stops now open faster.OnTime Management Suite
- Multiple route stops can be open at the same time.OnTime Management Suite
- Price quotation report. Generate a price quote based on the information in the order entry form of OnTime Dispatch. Create a new order, complete as much of the order as necessary, and then click the button labeled Price Quote under the Order Entry tab of the toolbar at the top.OnTime Dispatch
- Display summaries of the total amount due within the Unbilled Orders view. Activate this feature by clicking the Options button at the top of the Unbilled Orders list and choosing Show Amount Due Summaries.OnTime Management Suite
- Quantity and item numbering now appears by default on shipping labels. For example, if a quantity of 10 is specified for an order, an option will appear to produce 10 labels at once, each labeled "X of 10".OnTime Management SuiteOnTime Dispatch
- Updated experience when editing the list of base prices, price modifiers, and customers within the price set editor. For clarity, base price by distance is now available within its own list.OnTime Management Suite
- Improvements to the price set list within the customer editor, making it possible to quickly search and filter columns.OnTime Management Suite
- Improvements to the customers and price modifiers lists within the customer editor, making it possible to quickly search and filter columns. Try using the Ctrl + F keyboard shortcut to perform a quick find.OnTime Management Suite
- Invoice email template now supports HTML formatting making it possible to create richer message templates.OnTime Management Suite
- Add item details when placing orders through the Customer Web Portal. This option is turned on via General Options > Customer Web Portal > Order Entry > Show time windows for collection and delivery.OnTime Customer Web Portal
- Specify time windows for collection and delivery when placing orders through the Customer Web Portal. This option is turned on via General Options > Customer Web Portal > Order Entry > Allow users to add items to orders.OnTime Customer Web Portal
- Quantity, COD information, declared value, and itemized descriptions now appear on order detail pages within the Customer Web Portal.OnTime Customer Web Portal
- Manually schedule all stops within a route by right clicking on a route and choosing Manually Schedule.OnTime Management Suite
- Latitude and longitude (GPS coordinates) are can now be mapped when importing locations from an Excel or CSV file.OnTime Management SuiteOnTime Dispatch
- Updated pins on the drive location map make it easier to identify drivers in close proximity. The color of the pins can now be changed to suit your preference.OnTime Dispatch
- Two new customer statement reports. One shows a list of past due invoices along with invoice again. The other will show all invoices and payments transacted for a customer within a specified date range.OnTime Management Suite
- Price set usage and revenue report. View the revenue generated by a specific price set, as well as the orders it was used on, during a specific time period.OnTime Management Suite
- Price modifier usage and revenue report. View the revenue generated by a specific price modifier, as well as the orders it was used on, during a specific time period.OnTime Management Suite
- Earliest Collection Date and Earliest Delivery Date are now available as special fields for workflow notification templates.OnTime Management Suite
- New workflow notification event that triggers when a route stop is scheduled.OnTime Management Suite
- Process credit card payments from the order entry form of OnTime Dispatch. Turn this feature on by checking the box located under General Settings > Order Entry > Prompt for credit card authorization before submitting new orders.OnTime Dispatch
- Route stop window now supports simplified ribbon to increase usable space.OnTime Management Suite
- When viewed in calendar view, route stops will now reflect the color assigned to the route.OnTime Management Suite
- The work sheet report is now available from the yellow notification bar that appears after submitting a new order.OnTime Dispatch
- Add new records quickly by duplicating configuration from an existing record. Right click an on existing record within the list and choose "Duplicate [X]...". This applies to Users, Locations, Zones, Price Sets, Price Modifiers, Customers, Payments, Vehicles, Route Stops, and Workflow Notifications.OnTime Management Suite
- Orders not available on local PCs due to archive date settings are now automatically retrieved from the server if a broadband connection to the internet is available.OnTime Management SuiteOnTime Dispatch
- An order's base price is now available as a special field within the workflow notification designer.OnTime Management Suite
- A customer's default reference number and purchase order number will prepopulate within the OnTime Customer Web Portal order entry form, as it does within the OnTime Dispatch order entry form.OnTime Customer Web Portal
- A customer's account number now appears within the order entry form of the OnTime Customer Web Portal.OnTime Customer Web Portal
- Allow duplicate data when importing from Excel and CSV files. Previously when importing from these files, any records found to contain the same data as a record already within the account would be skipped. A new checkbox labeled "Allow duplicate data to be imported" can be used to bypass this duplication check.OnTime Management SuiteOnTime Dispatch
- New setting in Program Options > General > Enable multicolumn search when selecting customers in the Order Entry view. When enabled, this will change the customer selection field to search across all columns of data for a broader and more flexible method of searching. When disabled, the previous autocomplete behavior is used, searching only against the company name.OnTime Dispatch
OnTime Extension Packager for Visual Studio 2022 is now available from the Visual Studio Marketplace
Added ShowForm and ShowDialog methods to the OnTime Extension SDK. These methods will make it possible to push windows to the foreground of OnTime Management Suite or OnTime Dispatch, without user intervention. This is especially useful for extensions that need to ensure alerts or other time sensitive information is displayed to a user.
Source code for the "Scan Barcode to Update Status" extension is now available on GitHub. The code is licensed under GPL-3.0, allowing organizations to modify the code and behavior of the extension to suit their needs. For more information about this extension, see How to Use the Scan Barcode to Update Status Extension
- A Timestamp property has been added to the OnTime API for the Order.FileAttachment class.OnTime SDK/API
- A date range filter has been added to the "fileAttachments" endpoint of the OnTime API, making it possible to retrieve a subset of files associated with an order.OnTime SDK/API
OnTime Extension Packager, contained within the OnTime Extension SDK is now available in 64-bit.
- All new "My Map" view. This view will show a map with all stops from the "My Orders" list, giving you a choice to view assignments in a list view or a map view. Tap the pins within the map view to a popup about the location and tap the popup to load details about that order.OnTime Mobile
- Quickly add shipping exceptions to an order from the Order Details screen by tapping the new "Update Status" button. Then enter a note about the exception, such as "No one home," or choose from a list of premade notes created by your company.OnTime Mobile
- Barcode scanning will now make audible beeps, giving feedback to the user about successful and failed scanning attempts.OnTime Mobile
- Long press on a location's address on the Order Details screen to copy the address to the clipboard.OnTime Mobile
- Improvements to support the latest mobile operating systems (iOS 15 and Android 12). Note that Android 4.4 and iOS 8 are no longer supported.OnTime Mobile
- Reports are now more easily visible within the navigation pane area of a view.OnTime Management Suite
- Disable tooltips from appearing within order entry through a new setting available under Program Options > Order Entry > Show order entry tooltips on hover.OnTime Dispatch
The OnTime Extension SDK has been updated to version 6.0.795, which includes new features while being 100% backwards compatible.
OnTime Extension SDK version 6.0.795 is available for download from NuGet.org.
Updates and improvements to the OnTime Extension SDK documentation.
- Improvements to Dark application theme.OnTime Management SuiteOnTime Dispatch
- Improvements to loading speed of order entry page within the Customer Web Portal.OnTime Customer Web Portal
- Issue causing layout problems within the order entry and route stop views.OnTime Management SuiteOnTime Dispatch
- Issue that could cause icons within context menus to appear too small on some monitors.OnTime Management SuiteOnTime Dispatch
- Issue that could cause import of Excel and CSV files to fail without warning when a field contained too much text.OnTime Management SuiteOnTime Dispatch
- Issue that could cause stale data to appear within the routes stop list if customer or location records had been removed after the route stop was created.OnTime Management Suite
- Issue that could prevent scheduled route exceptions from working correctly when deleting a scheduled stop from the calendar view.OnTime Management Suite
- Issue that prevented drivers from marking orders as collected or delivered if the user did not have the ability to transfer orders enabled.OnTime Mobile
- Issue that could prevent Waze from integrating properly with OnTime Mobile for iOS.OnTime Mobile
- Issue that could cause some searches to be treated as case sensitive, giving unexpected results.OnTime Management SuiteOnTime Dispatch
- Issue that could cause an error to appear when retrieving price set or price modifier data via an OnTime Extension.OnTime Management SuiteOnTime Dispatch
- Issue that could application from closing immediately if a synchronization was pending.OnTime Management SuiteOnTime Dispatch
- Issue that could cause route stops to retain pricing configuration between changes to service level section.OnTime Management Suite
- Issue that could cause layout issues when creating duplicate orders or return trips within the order entry view.OnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
December 3, 2021
- Issue that could prevent local settings from migrating properly when rebuilding the data file.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some list from being properly alphabetized when mixed case characters are used.OnTime Management SuiteOnTime Dispatch
- Issues reported via the OnTime error reporting service.OnTime Software and Services
November 3, 2021
- Issue that could prevent specific reports and extensions from loading properly.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent service levels from loading when creating new orders.OnTime Management SuiteOnTime Dispatch
- Various issues reported via the OnTime error reporting service.OnTime Software and Services
October 28, 2021
- Improvements to performance when exporting data.OnTime Management SuiteOnTime Dispatch
- Issue that prevented the Export Data function from operating correctly.OnTime Management SuiteOnTime Dispatch
- Various issues reported via the OnTime error reporting service.OnTime Software and Services
October 25, 2021
- User compensation can now include commission on price modifiers that calculate a negative amount. This option can be turned on by navigating to General Options > General > Users > Allow user compensation to include negative price modifiers. This option is turned off by default.OnTime Management Suite
- Issue that could cause some OnTime Extensions to create multiple sets of user defined fields, giving the appearance of duplicate orders within the OnTime Customer Web Portal.OnTime Management SuiteOnTime Dispatch
- Issue that could prevent some criteria from being used within the duplicate detection feature.OnTime Management Suite
- Issue that could cause repeated prompts to install the Microsoft Edge WebView2 prerequisite.OnTime Management SuiteOnTime Dispatch
- Various issues reported via the OnTime error reporting service.OnTime Software and Services
October 22, 2021
- Added ability to directly edit SQL queries within the Query Builder when authoring custom reports.OnTime Management Suite
- Issue that caused an error message to appear when connecting to QuickBooks Pro.OnTime Management Suite
- Issue that could cause some route stops to reset to their price set to the default selected after modification.OnTime Management Suite
- Issue that could cause additional options to reset to default when editing specific route stops.OnTime Management Suite
- Issue that prevented orderly tabbing through fields in the order entry and route stop forms.OnTime Management SuiteOnTime Dispatch
- Issue that could cause the assigned contact to disappear after editing an existing order.OnTime Management SuiteOnTime Dispatch
- Various issues reported via the OnTime error reporting service.OnTime Software and Services
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