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How to Adapt to a Changing Industry (Case Study: Best Delivery LLC)


The delivery industry has become more and more competitive in recent years, but there are still opportunities for growth—whether you’re part of a new business or one that’s been around for a while.

Every delivery company is different, and what works for one business, won’t necessarily work for another. Even so, there’s still value in learning from the example of successful enterprises. One such example is Best Delivery LLC.

An Introduction to Best Delivery

Best Delivery LLC has been a leader in Southern California transportation and warehousing since 1997. In the past 20+ years, Best Delivery has experienced remarkable growth, and today has a diverse fleet of vehicles and over 120,000 square feet of warehouse space.

Today, they provide services in three segments of the logistics industry: courier, trucking, and warehousing. Best Delivery’s multi-industry appeal is evidence of their strong infrastructure and ability to adapt. Whether it be medical delivery for pharmacies, delivering parts for heavy duty trucks, or third-party warehousing, they’re willing to branch out into new areas of the industry.

Response to the COVID-19 Pandemic

The COVID-19 pandemic brought new challenges to the delivery industry, including unpredictable demand, driver shortages, remote work, etc. On top of that, there was also concern for the safety of employees and drivers. Here’s what Anastasia of Best Delivery LLC had to say:

“There was the challenge of the simple stuff, from where can my drivers use the restroom, to [how can I keep] my drivers safe and healthy.”

Despite these concerns, Best Delivery was able to stay adaptable and respond to new demand.   

“We already did a lot of medical work, but we picked up a lot of new work storing and moving personal protective equipment (PPE).”

Along with the challenges, the pandemic opened up new opportunities. Best Delivery was able to overcome the obstacles and adapt to new demand.

Over a Decade with OnTime

Before subscribing to OnTime, Best Delivery had no software solution and relied on an outdated program to record their deliveries. In the words of Anastasia:

“We could enter orders and we could print orders, but that was about it.”

Best Delivery needed an upgrade.

When they transitioned over to OnTime, their staff was a bit skeptical at first, but according to Anastasia, when they saw what the software could do, they were won over.

One feature in particular has changed the way that Best Delivery operates: pricing.

“[We have] yet to come up with a crazy pricing scenario that I haven’t been able to do in OnTime. . . . You never know what’s going to make a contract workable by pricing. So, the flexibility is really important.”

Not only has this proven to be a helpful feature for dispatchers, it also helps customers.

“There are two really important things for us as a smaller company. The ability for customers to submit their own orders and get pricing as they do it.”

OnTime has worked with Best Delivery for over 10 years, and we look forward to serving Best Delivery as they continue to grow. If your business is interested in partnering with OnTime, check out our demo.

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