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Essential Features for Non-Emergency Medical Transportation Software

Non-emergency medical transportation service takes an elderly man to doctor’s appointment

There is a growing need for non-emergency medical transportation (NEMT) services. NEMT providers give transportation to individuals who are not in an emergency but need more assistance than a taxi service can provide.

As demand continues to grow for these services, so does competition. On top of that, you often have to deal with cancellations, vehicle breakdowns, inefficient driver scheduling, and more. To get a leg up, NEMT companies need a medical transportation software solution with the right tools. Here are four essential features that can enhance your workflow.

Driver Route Scheduling

Assigning the same routes out every week is a huge waste of your dispatcher’s time. But with the right route scheduling tool, you only have to enter in your schedule once, saving your dispatcher’s time and sanity.

Schedules constantly change in the medical transportation industry, so it’s also important to be able to build efficient routes on the fly. OnTime can make suggestions for schedule changes, helping you to optimize delivery routes quickly when updates are flooding in. On top of that, you can set up OnTime’s GPS connectivity so that it will transmit your drivers’ positions to dispatch throughout the day. This information allows you to make decisions based on your drivers’ current locations.

Route Optimization

Route optimization can help your NEMT service to work more efficiently. For example, you can put together routes that make the most of your drivers’ time and ensure that no patients are left waiting.

OnTime’s route optimization takes into account a variety of factors, including up-to-date traffic data, time windows to get to and from your patients’ appointments, weather, and more. Not only will patients arrive on time, but you’ll also see a reduction in drive time and fuel costs.


Regardless of whether you are paid by hospitals, third parties, or passengers themselves, OnTime’s reporting tools can help. The OnTime Report Builder and invoicing tools allow you to generate custom invoices so that you can bill the way you need.

Regulatory Compliance

Compliance with regulatory standards, such as HIPAA in the United States, is a requirement for many NEMT providers. OnTime can help you maintain compliance. Data being transmitted to and from the OnTime Mobile app is encrypted for security. Your customer data is always kept private.

Experience the Benefits of NEMT Software

Over the years, we've helped many NEMT providers implement and experience the benefits of OnTime. Contact us to learn how OnTime can work for your business.

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