After considering our first five questions to ask when evaluating courier software, allow us to present five more. These questions can help you choose a delivery software solution that will benefit your organization for years to come.
1. Does the solution help where you need help?
Every business has certain areas that could be improved. When evaluating courier software providers, ask yourself what aspects of your business need improvement. Certain software options may help with these areas, while others may hinder your potential changes. Be sure that the features and options offered by your chosen provider fit within your business’s needs.
2. Is the software compatible with your existing hardware?
Some software solutions may require that you purchase new mobile devices, computers, or other hardware in order to use the programs. If the software will not work for you, all other considerations will likely be moot. It is important that you consider whether or not you are willing to make the investment required and if the benefits provided will be worth that cost. The provider’s sales or support team should be able to offer you information regarding any hardware or software accommodations that you may need to make.
3. Does the price work for you?
Every courier delivery software is priced differently. Generally, different features are available under different levels of pricing. Consider whether the plan that contains your desired options is worth the purchase or subscription cost and if it fits within your plans for the future. If you are unsure about the investment, check whether the software provider offers a money back or other relevant guarantees.
4. Are you satisfied with the level of support offered?
Because you are committing to a potentially and hopefully long term relationship with the software’s support team, your ability to communicate and work with them will heavily impact your overall satisfaction and ability to use the software. Be sure to contact support before buying and read through customer reviews to find out if the support team is understanding, capable, and right for you.
5. How long will implementation require?
Setting up and implementing a new courier software system will require time and training. Because you want your software to improve your day-to-day efficiency, the most seamless and speedy transition will allow you to start reaping these benefits soonest. Find out about setup assistance and software demonstrations offered by potential software providers to make the best choice for your business.