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Choosing Smart Route Optimization for Your Business

Smart Courier Route Optimization for Your Transportation Business

Route optimization technology has been game-changer in the delivery industry. For example, it is reported that UPS saves 10 million gallons of fuel a year using route optimization software that favors right-hand turns. This example demonstrates just how effective the route optimization process can be when it is paired with the right technology.

Implementing route optimization for the first time within your organization can be daunting. You are not alone if you are concerned that route optimization services seem overly complex, price prohibitive, and difficult to integrate into your current workflow. This article demonstrates that it’s very possible to implement a smart route optimization solution at a reasonable price.

What is route optimization?

Route optimization is the process of finding the most efficient route for a series of stops or waypoints. There is much more to route optimization than finding the shortest distance between two points. Smart route optimization will factor in a variety of factors, including:

  • Geography
  • Up-to-date traffic data
  • Road construction schedules
  • Mapping data, including speed limits
  • Time windows for collection and delivery
  • Starting and ending locations for routes
  • Driver schedules
  • Driver home locations

Why not use Google Maps or Bing Maps? Can they be used for route optimization?

In short, no. These mapping services are designed to provide simple point A to B directions. While they provide part of the route optimization solution, they don’t have the capabilities of purpose-build route optimization software. To benefit fully and see the most return from route optimization, use a solution that accommodates the factors listed above.

The advantages of route optimization

  • Reduce costs: Effective route optimization leads to less time spent on the road. These improvements result in savings on fuel, vehicle maintenance, and personnel costs. Some businesses see a 20% to 40% reduction in fuel costs and drive time.
  • Increase capacity: Route optimization helps couriers to maximize their fleets, enabling each driver to complete more orders. Some businesses see a 50% to 70% increase in daily capacity.
  • Improve the dispatching process: A smart route optimization system empowers dispatchers to do their job more efficiently. This can save dispatchers hours of planning and allow them to focus on improving other areas of the business.

Benefits by industry

  • Healthcare: Make good on time-sensitive appointments and satisfy unique requirements for different patients. Send customers real-time updates to inform them of their order status.
  • Logistics: Avoid late fees and long wait times behind other delivery drivers by prioritizing stops with earlier scheduled appointments at busy locations.
  • Food delivery: Create routes for recurring food orders and deal with last-minute changes on the fly.

Didn’t see your industry? Reach out to the experts at OnTime to learn how route optimization can benefit your business.  

OnTime’s route optimization

OnTime 360’s transportation management software includes a built-in route optimization system. Based on extensive research and development, our patent-pending optimization adapts a powerful algorithm used to predict genetic mutation in the natural world. This leads to optimization that is extremely capable and accurate, with unheard-of performance. Optimize hundreds of stops, with advanced parameters, within a few seconds.

OnTime’s route optimization software is the premier optimization system in the industry. It delivers high-end route optimization at a reasonable price for our customers. A stand out feature is the ability to factor in time windows, an absolute must for any shipment with precise time constraints. There is no other software solution with OnTime’s unique combination of flexibility, features, and cost-effective performance.

How it works

Route optimization and courier scheduling are fully integrated within OnTime. There is no need to import and export route optimization data between another program or website. Direct integration with the OnTime Mobile apps means that optimized routes approved by a dispatcher are transferred directly to the driver with a single click. There’s no need to pay for two different programs—OnTime includes all the functionality you’ll need.

OnTime's advanced route optimization can be added to your daily workflow in four easy steps:

  1. Launch OnTime Dispatch and navigate to the Dispatching view.
  2. From within the Drivers List, double-click a user to view all orders/stops assigned to that driver.
  3. Click the button labeled Optimize Route. When optimization is completed, the list of stops will be reorganized in the most efficient order. The ordering of stops can be manually adjusted by dragging and dropping orders/stops in the list.
  4. Click the button labeled OK to save and transmit the optimized route to the driver via OnTime Mobile.

OnTime can optimize up to 300 route stops at a time with the most advanced options. Thousands of route stops can be optimized at a time with basic settings. Within seconds, OnTime will return the results factoring in geography, mapping data, time windows, and much more.

Dispatch route optimization included in TMS.

There are three primary methods of route optimization:

  1. Basic – This method is a general, free-of-charge, Point A to Point B optimization system. It doesn’t take mountains, rivers, oceans, or other obstacles into account, but will do a great job of showing the quickest way to run a route in straight lines.
  2. Vehicle Route – The second route optimization method is more precise than the first. It optimizes all the stops so that they are completed across the shortest possible distance along streets and roads. There’s even more information included, such as how the route should be split between days, projected start time, end time, total distance traveled, and total time taken to finish the route.
  3. Vehicle Route with Time Windows – This method is similar to the Vehicle Route method, but, in this case, delivery and collection times take precedent during optimization. This highly complex optimization is perfect for routes where time windows must take priority over geographic convenience.

Simple and predictable pay-as-you-go pricing

Forget monthly fees for users and vehicles. With OnTime, you only pay for what you use.

OnTime’s route optimization features are priced simply and predictably at $0.30 per optimized route. That’s money well spent when it’s in exchange for a 20% to 40% reduction in cost, a 50% to 70% increase in capacity, and a streamlined dispatching process.

OnTime makes use of a credit system where one route optimization requires one credit. Credits are available for purchase in bundles starting at $20. Larger bundles offer cost savings, reducing the per credit cost to as little as $0.15.

Compared to one leading provider* of route optimization, OnTime can easily reduce optimization costs by 92%. For example, 20 users cost $799 per month with a leading competitor, where OnTime would cost approximately $66 per month.

With OnTime’s route optimization, there is no setup fee, no monthly fee, and no exporting or importing to a separate routing service.

If you’re evaluating OnTime’s route optimization, you likely have more specific questions about features and support. Each courier service will have its own unique implementations. Contact us if you'd like to learn how we can find the right solution for your business.

* Comparing Route4Me’s monthly subscription program vs OnTime’s pay-for-what-you-use pricing model. 

Using OnTime as a Grocery Delivery Platform

Grocery delivery software platform with OnTime

The online grocery market has seen rapid growth in the last few years. In fact, the industry market value doubled from 2016 to 2018. This trend will likely continue for the foreseeable future (especially given the events of the past few months). Within the last week, a single grocery delivery business reached a valuation of nearly $14 billion.

It’s becoming clear that online grocery delivery is no longer just a trend—customer behaviors are changing, and it’s now expected that grocery stores offer delivery. For that reason, most grocers, whether established or newcomers to the industry, are looking to expand their delivery services to meet the new demand. In addition, newer grocery delivery services are finding ways to compete (often on a local level) with the larger companies, such as Instacart and Shipt.

Of course, all this growth comes with increased competition. Everyone is looking for the right strategy and software for their situation. Undoubtedly, all the major players in the industry—Walmart, Kroger, Amazon, etc.—are employing unique strategies to find success within their niche.

This raises a few questions: What are the keys to profitable grocery delivery? And, how can you adapt the OnTime software for your situation?

Profitable Grocery Delivery

Although the market segment as a whole is indeed growing, individual grocers are more concerned about the question: Can my grocery delivery service be profitable?

A profitable online offer is achievable, but to drive long-term profitability, grocery delivery services need to pay close attention to a few key factors.

Logistics is at the core of any effective grocery delivery strategy. A service needs to have efficient and accurate picking of in-stock products, and low cost, on-time delivery. Retailers who focus on optimizing their delivery process are benefiting from the lowest-cost operations, enabling them to serve customers more cheaply than their competitors can. It’s necessary to take into account driver management, route optimization, tracking, and more.

Implementation of software is also an essential factor (more on that later). To provide a top-of-the-line customer experience requires purpose-built technology, both customer-facing and in delivery. Poor implementations can cost time and money. Worse still, choosing technology that doesn’t fit the business model in the first place can set back an entire operation.

Continue reading to see how OnTime can improve the delivery process, whether it be an independent grocery chain, or a courier business looking to create its own version of Instacart or FreshDirect.

API Integration

Use the OnTime API to connect OnTime with other platforms, such as websites or mobile apps. For example, it’s very common for grocery delivery services to have a mobile ordering app for customers. With the API, it’s possible to connect an app to an OnTime account and transmit order information from the app into OnTime.

This feature saves dispatchers from the time-consuming task of entering this information into a delivery system manually. Our API helps to extend the efficiency of a delivery service right through to the customer’s doorstep.

Delivery Management

As a grocery delivery service continues to grow and increase in order volume, delivery management becomes more and more important. Here are a few of the most valuable OnTime features for delivery management:

Set up signature capture for high-value items, create zone-based pricing, and add additional items to the order, such as instructions for delivery drivers.

Use our location management feature to organize all addresses that a company has either picked up from or delivered to. This list of addresses may be organized to better view a company's reach.

In our real-time tracking feature, view the status of any order in the system. Reassign orders to different drivers, while OnTime logistics software takes care of all the necessary notifications.

To learn more about what OnTime has to offer, make sure to check out our features page.

Driver Options

As we touched on in the last section, a delivery process becomes more complex as order volume increases. This means dealing with multiple drivers—and that comes with a new set of challenges, such as vehicle maintenance, tracking, and route optimization. OnTime provides the tools needed to manage these different elements successfully.

For example, OnTime Mobile allows dispatch mangers to stay in tight communication with drivers through email, text messages, or internal messaging. And OnTime’s GPS connectivity can transmit a driver's position to the dispatch manager throughout the day. Maintenance reminders, such as insurance and license dates can be kept up-to-date under the driver information section.

It’s likely that you have more specific questions about features and support. After all, each grocery service will have it’s own unique needs. Over the years, we've helped many food delivery companies successfully adapt OnTime. (For example, you've just seen a small sample of what the API can do.) Contact us if you'd like to learn how we can build a solution for your business.

Build Your Own Multi-Restaurant Food Delivery System With OnTime

Multi-Restaurant Food Delivery Software built using OnTime.

Food delivery and take-out services are two of the fastest-growing segments of the restaurant industry. According to Forbes, the online food delivery business will soon be a 200 Billion dollar industry.

Food delivery services are in high demand—they give restaurants access to a whole new set of customer orders. Of course, each multi-restaurant chain will have its own unique needs to take into account, which is why there is no one-size-fits-all software solution. Instead, look for a flexible software platform that can grow and change with the demands of your market. Here are some tips on how to find the right solution for your business.

Benefits of an In-house Solution

Are you part of a multiple-location restaurant chain looking to branch out into delivery? If so, you might wonder about the viability of a third-party delivery option. There are a few reasons why third-party delivery can be a poor long-term option for multiple-location restaurants: These services, such as Grubhub and Uber Eats, take a large cut of the sales you're making from delivery, and they control your menu and pricing.

If you can make the investment, and if it's right for your business, hiring drivers and bringing your delivery service in-house is the best option. The upfront cost will be higher, but the returns, later on, will also be higher.

Although many businesses want to bring their delivery in-house, they may not have the time or resources to create a software solution from scratch. OnTime 360 is an ideal solution for these multi-restaurant chains, as it gives them more control without the added complexities of a custom solution. Using OnTime as a platform, you can create your own version of Grubhub, DoorDash, or Uber Eats.

Without further ado, let’s consider: What are the most important features for a multi-restaurant delivery software? And how can you adapt OnTime for your food delivery service?

1. Software Integration

It’s vital that you have a delivery software platform that can integrate with other software. The OnTime API is a versatile tool built to connect the OnTime software with other platforms, such as websites or mobile apps.

The API can be a great solution for food delivery services using an in-house or third-party food ordering software that want to submit delivery info directly into OnTime when an order is completed.

With the OnTime API, you can connect with a wide range of industry-specific software and point-of-sale (POS) systems. For example, many food delivery services already have their own mobile app for customers. With the API, it’s possible to connect an app to your OnTime account and transmit order information from the app to create orders in OnTime. With our API, there are countless possibilities to create custom solutions for your specific needs.

2. Dispatching and Order Entry

Restaurants often have a lot of information to include in their orders. Fortunately, OnTime has a high level of flexibility when it comes to order entry. In OnTime 360, several data fields are available for use, such as collection location and cost of delivery. On top of that, you can use our User Defined Fields feature to add additional items to the order, such as instructions for the kitchen staff.

Our software is ideal for food delivery services working out of multiple locations. The option to set pickup location makes it easy for services with several locations, as everyone is connected with the same delivery system.

You likely deliver to a variety of different areas both near and far. With zone-based pricing, it’s possible to generate prices by simply filling in a postal code. Or use full addresses to calculate pricing based on exact distances.

Does your food delivery service have a high-volume of orders and requests? OnTime allows for different departments and contacts to place orders whenever needed, making it much easier to oversee.

3. Driver Management

One of the unique challenges that multiple-location restaurants face is driver management. There is so much to manage! You'll have to monitor vehicle maintenance, route optimization, and tracking, just to name a few.

The OnTime 360 Mobile App for delivery drivers comes with GPS tracking, barcode scanning, and options for collecting signatures. You can also track driver fees, tips, amounts owed for orders, and delivery times.

Route optimization is one of those details that can significantly improve the efficiency of a delivery service. With OnTime's route optimization, you can optimize hundreds of stops within a few seconds. There's no extra software needed, and it's always up-to-date.

If you’re considering OnTime as an option for your restaurant, then it’s likely that you have a lot of questions about features and support. Over the years, we've helped many food delivery companies successfully adapt OnTime. (In this post, we've barely scratched the surface of all the OnTime features available). Contact us if you'd like to learn how we can adapt our software to your business.

OnTime 5 Now Available

ontime-version-5

OnTime version 5 is generally available starting October 23. The latest version of OnTime Management Suite and OnTime Dispatch are packed with new features and enhancements.

Download and try the new features today!

After 11 months of research and development, the team at Vesigo is excited to release our most significant update in years. This release focused on implementing the feedback received from hundreds of users. Additionally, substantial improvements were made to the fundamentals of performance and reliability. For example, the Tracking view is up to 80x faster than in previous versions. The programs are more responsive and efficient, especially for companies dealing with large volume.

You’ll also find a tremendous number of new additions that make working with your data faster and more flexible. Here is a list of some of the new features and enhancements:

Record change history and auditing

Previously, history was available for only one type of record: orders. Now easily view past changes made to most records, including:

  • Users
  • Locations
  • Zones
  • Price Sets
  • Customers
  • Orders
  • Invoices
  • Payments
  • Vehicles

In addition to expanding the types of records for which you audit, we developed a whole new way of viewing changes made to records. Previously, a handful of columns were displayed, and the user was required to scan and compare them to detect differences. Now OnTime intelligently scans for the differences and only shows changes. Instead of a handful of columns, all columns of data are scanned for differences. This ensures that auditing is simple, direct, clear, and easy to understand.

Customers subscribed to Enterprise Plus can audit changes 90 days in the past. All other accounts can audit up to 30 days in the past.

History of changes made to a record can be accessed by selecting a record, right-clicking, and choosing “History” from within the context menu. Record history details the data changed, including the user that made the change, grouped by the timestamp of the change. Grouping can be changed to Property name by right-clicking within the list and choosing Group By > Property.

user-history

New events and special fields within the Workflow Notification Designer

New events include an event for new orders created through the Customer Web Portal and an event for orders transferred between drivers. New special fields include a list of selected price modifiers associated with an order, user defined fields, and an order tracking link.

new-workflow-events

Powerful new lists to display data

  • Advanced Search has a new home: The Filter Editor. This simplified view is easier to read and far more powerful. All features that were in the previous Advanced Search area are available in the new Filter Editor. Unlimited compound expressions make it possible to filter data to a very specific level. Then, as was possible in previous versions, these advanced searches can be saved for later use as a Quick View.
  • All new grid view for main lists within desktop applications. This new grid offers access to more data, streamlined data updates, and significantly improved performance.
  • New grid views support advanced filtering on any single column or combination of columns. Use compound expressions to filter data to a very specific level.
  • New Filter Row makes searching on any column quick and easy.
  • Grid view filtering that supports more than just “equals” comparison. Now use comparisons such as Equals, Does not equal, Contains, Does not contain, Is like, Is not like, Begins with, Ends with, Is greater than, Is greater than or equal to, Is less than, and Is less than or equal to.
  • Grid views now support a Best Fit auto sizing of columns.
  • Grid views now support sorting by more than one column. Right-click on a column header to choose sorting for a column and then repeat that step on each additional column for which sorting should be applied.
  • Grid views now support grouping by any column. Right-click on a column header to group by that column. Multiple columns may be used for grouping.
  • Advanced filtering through the Filter Editor window. Right-click a column header to open the Filter Editor. Within the Filter Editor, any combination of comparisons can be defined to filter data to a very specific level.

filter-editor

For those migrating from OnTime 4, explore some of the changes to the Tracking view in this brief video:

Enhanced Tracking View performance

A new function automatically calculates an optimal number of orders to display within the Tracking view. This option is turned on by default. Previously, a default of the top 500 most recent orders would be displayed. With this version, the performance was improved to allow for the 80,000 most recent records to be displayed without performance degradation. The number of records chosen does not affect searches or filters, which will always search across all available records.

Hardware graphics acceleration

To help improve the performance and rendering of large data, OnTime can now take advantage of a video card's processing power. This results in faster and smoother performance across the application. This feature requires a DirectX compatible video card and 64-bit Windows 8, 10, or higher. DirectX graphics acceleration can be disabled from within General Options or Program Options. If the hardware of the PC does not support graphics acceleration, the option will be disabled.

API usage headers

The OnTime API now includes additional headers for rate limits. If rate limits are reached, the response headers will include rate limit information, such as the number of API transactions used, number of remaining transactions, when rate limits will be reset, and when to next retry. Our knowledge base contains more details about these headers and how to use them.

Barcode scanning to update status and assigned user

bar1__38426.1411512866.1280.1280A new desktop or console barcode scanning extension designed to change the status of an order when scanned with a variety of standalone barcode scanning equipment. This extension will be especially in warehouses, hubs, and offices.

Scanning can cross-reference multiple identification numbers including tracking number, reference number, purchase order number, incoming tracking number, and outgoing tracking number. Status labels can be specified, making it possible to create detailed descriptions for shippers to view the progress of their orders. The currently assigned driver can also be changed as part of the scan. This OnTime extension can be downloaded at no additional charge for current subscribers.

A large number of commonly available barcode scanners are supported. For a full list, see the device compatibility list.

Search box (Ctrl + F)

A new way of performing quick searches across most columns is to use the search box in the upper right corner of the application. A useful shortcut to this search box is CTRL + F on the keyboard. This method of quick search is available from all main lists. When using the Search box, matches will be located across most columns, and the matching text will be highlighted in yellow.

When using the Search box within the Tracking view, this method of search still checks for matches across multiple columns, causing search results to take longer. For the fastest results, use the Tracking view’s Advanced Search where possible.

Dark mode improvements

The Dark theme is now supported consistently across more of the desktop applications.

Courier software dark mode

These are just a few of the new features and enhancements that are part of OnTime 5. We are excited to offer these highly requested features to our customers. If you have any questions about how to use these new features, you’ll find helpful information within the OnTime User Guide and the OnTime Knowledge Base. Or feel free to contact the OnTime customer support department, where a friendly support representative will be happy to assist you.

Preview OnTime 5.0 Today

Vesigo Studios is excited to announce the release of OnTime version 5.0 into preview. Beginning September 30th, this latest version of OnTime Management Suite and OnTime Dispatch are available through our preview channel. Download and try the new features today!

After 10 months of research and development, the team at Vesigo is excited to release our most significant update in years. This release focused on substantial improvements to the fundamentals of performance and reliability. For example, the Tracking view is up to 80x faster than in previous versions. The programs are more responsive and efficient, especially for companies dealing with large volume.

You’ll also find a tremendous number of new additions that make working with your data faster and more flexible. Here’s a quick mention of some of the new features and enhancements you can start using today:

  • Record change history and auditing: Easily view past changes made to most records. History of changes made to a record can be accessed by selecting a record, right-clicking, and choosing “History” from within the context menu. Record history details the data changed, including the user that made the change, grouped by the timestamp of the change. Grouping can be changed to Property name by right-clicking within the list and choosing Group By > Property. History is available for the following records: users, locations, zones, price sets, customers, orders, invoices, payments, and vehicles.

    user-history

  • New events and special fields within the Workflow Notification Designer: New events include an event for new orders created through the Customer Web Portal and an event for orders transferred between drivers. New special fields include a list of selected price modifiers associated with an order, user defined fields, and an order tracking link.

    new-workflow-events

  • Powerful new lists to display data:
    • Advanced Search has a new home: The Filter Editor. This simplified view is easier to read and far more powerful. All features that were in the previous Advanced Search area are available in the new Filter Editor. Unlimited compound expressions make it possible to filter data to a very specific level. Then, as was possible in previous versions, these advanced searches can be saved for later use as a Quick View.
    • All new grid view for main lists within desktop applications. This new grid offers access to more data, streamlined data updates, and significantly improved performance.
    • New grid views support advanced filtering on any single column or combination of columns. Use compound expressions to filter data to a very specific level.
    • New Filter Row makes searching on any column quick and easy.
    • Grid view filtering that supports more than just “equals” comparison. Now use comparisons such as Equals, Does not equal, Contains, Does not contain, Is like, Is not like, Begins with, Ends with, Is greater than, Is greater than or equal to, Is less than, and Is less than or equal to.
    • Grid views now support a Best Fit auto sizing of columns.
    • Grid views now support sorting by more than one column. Right-click on a column header to choose sorting for a column and then repeat that step on each additional column for which sorting should be applied.
    • Grid views now support grouping by any column. Right-click on a column header to group by that column. Multiple columns may be used for grouping.
    • Advanced filtering through the Filter Editor window. Right-click a column header to open the Filter Editor. Within the Filter Editor, any combination of comparisons can be defined to filter data to a very specific level.

      filter-editor

  • Enhanced tracking view performance: New option to automatically calculate an optimal number of orders to display within the Tracking view. This option is turned on by default. Previously, a default of the top 500 most recent orders would be displayed. With this version, the performance was improved to allow for the 80,000 most recent records to be displayed without system slow down. The number of records chosen does not affect searches or filters, which will always search across all available records.
  • API usage headers: The OnTime API now includes additional headers for rate limits. If rate limits are reached, the response headers will include rate limit information, such as the number of API transactions used, number of remaining transactions, when rate limits will be reset, and when to next retry.

We appreciate the feedback from our amazing customers who have helped shape OnTime into the premier courier software. There is much more to announce. We’ll be posting more information in the coming days and weeks. It’s a great time to be a user of OnTime!

Support for FreshBooks and Xero Accounting

Business concept with agenda, mobile phone and calculator

Vesigo Studios is proud to announce the release of two new extensions: the OnTime FreshBooks Extension and the OnTime Xero Extension. These extensions join our lineup of account software extensions, including QuickBooks desktop and QuickBooks Online. With these new FreshBooks and Xero extensions, you can easily transfer customers, invoices, and received payments from an OnTime account to a FreshBooks or Xero account.

Just as our QuickBooks Online extension is available at no additional charge, these new FreshBooks and Xero extensions are made available to our customers for FREE.

Follow these steps to access the FreshBooks or Xero extensions within OnTime Management Suite:

  1. Open the Tools tab in OnTime Management Suite
  2. Click the button labeled Find Extensions
  3. Click the link labeled Xero Extension or FreshBooks extension. This will prompt a download of a file named Xero.otex or FreshBooks.otex
  4. Return to the Tools tab in OnTime Management Suite
  5. Click the button labeled Install Extension. When prompted, select and open the file downloaded in the preceding steps

Once the extension has been installed, you may post to FreshBooks or Xero. This can be done by navigating to the Invoices or Payments lists in the Billing area. Select an invoice or payment, right-click, and choose Post to FreshBooks or Post to Xero.

How to Get Started with Courier Software

OnTime courier software

If you are just getting started with courier software or are looking to change for the first time in a long time, the landscape may be intimidating. With so many options that have so many differences, how do you begin? In this article, we will explore what you can expect and what you should do when getting started with courier software.

Define Your Needs

Before you begin looking at different courier software solutions, you should determine why you are considering using software and what aspects of your company require the most improvement by that software.

Once you have defined your company’s weaknesses, you should consider how many people at your company will be using the software and for what purpose, what aspects of your company currently work and should not change, what you expect for the future, and what type of hardware you currently have available.

These considerations will affect whether you should seek a custom-developed solution, a basic package, or something in between. Additionally, you will be able to outline your budget better and more effectively assess what solution may be right for you.

Determine Your Budget

As mentioned, your budget will be affected by what your company needs. If your needs are more elaborate, you may require a larger budget or a more specific solution; however, more simple needs can generally be covered by a small monthly budget. If you foresee the need to change or upgrade your current hardware, this will also need to be factored into your initial investment.

Another important consideration regarding your budget will be your ability to grow with your chosen software solution. Consider the different ways you expect to expand your business in the future and see if your software will be able to accommodate your budgetary needs and provide the features necessary to meet these expectations.

Try and Compare Options

Before you commit to a delivery management solution, you will want to invest some time into researching the various options available to you and comparing the features that these options offer. Consider which areas of your business need the most improvement to assess which features align best with your needs. Many solutions offer trial versions, which you can download for free to better determine whether or not a software is right for you. For more information about what to look for during your evaluation, refer to 5 Questions to Ask Yourself When Evaluating Courier Software and 5 More Questions to Ask Yourself When Evaluating Courier Software.

Dedicate Transition Time

Once you have researched a few solutions, you will likely have discovered one that fits your needs. Before you can effectively include your new software in your day-to-day business processes, you will need to set up the solution, transition from your current system, and train your staff. This process will require time and effort, so determine how much of your own and your employees time you can reasonably dedicate to the transition. Find out if your courier software provider offers assistance with this transition and if their technical support staff is capable and helpful enough to guide you through this process in the time that you need.

OnTime 360 and International Support

OnTime 360 is successfully used as courier management software by companies in more than 150 countries. OnTime has been designed according to the global demand and formally supports nearly 300 different regions spanning across six continents.

International Language Support

OnTime is designed to work internationally. The integrated Unicode support allows the users to input their data in the language of their choice. Although the OnTime interface is currently only available in U.S. English, the Unicode compliance enables you to enter information in any language, such as Arabic, Greek, and Latin-based scripts. From the names of the customers to important memos – all the entered information will be displayed in the language you preferred.

International Date and Time Support

When using other courier management programs available in the market, users often complain that consumers receive reports that display a different time zone than their local time. This can be a significant problem. However, with OnTime, there’s no need to worry about time zones.

OnTime detects and uses the time zone and regional settings configured within your PC’s operating system, Microsoft Windows. OnTime 360 will automatically adjust the date and time settings based on the user’s local setting regardless of their time zone. If you entered information at 12:00 PM Eastern Time and sent it to your client who lives in a Pacific Time zone, the system will automatically display the time in the recipient’s time zone as 9:00 AM. This enhances the customer’s experience and prevents any misunderstandings that occur due to living in different time zones.

International Currency Support

OnTime can display currencies in nearly 300 supported regions from around the world. This includes the Dollar, Euro, Yen, Pound, and Franc to name a few.

International Formatting

There are many other regional format settings that OnTime is designed to understand and use. The formatting of numbers will be localized for the user so that commas, decimal points, and spacing is consistent and familiar. Calendars from different regions are also supported, such as Gregorian, Hebrew, and Hijri.

With OnTime 360 international support, you can be assured that the software will work for you, regardless of your location. Implementing the system to your existing software is easy and fast. Try it now and see how this works for you and your company.

OnTime is a professional grade courier software solution. It is equipped with various applications that offer the necessary features to each part of your business. The delivery management software solution provided by OnTime 360 will help keep your company on schedule – anytime, anywhere.

Effective Food Delivery Software for Restaurants

OnTime restaurant and food delivery software

Restaurants that introduce a fast and effective delivery option experience a notable increase in their profit, reputation, and customer base. With OnTime 360, your delivery option can be brought to the next level by using our relevant features.

Food delivery services using OnTime as a platform can capitalize on the ability to own and control the technology stack. This means control of your brand and user experience, instead of sharing that control with technology providers such as Grubhub and Uber Eats.

Flexible Customization

Within OnTime, you can customize a variety of features to better serve your customers and complete your deliveries faster and more accurately. Notes can be added to customers to give drivers special instructions. Notifications can be created to inform your customers and staff of any changes or delays in orders. Zone based pricing can be used to manage different rates for distant areas of town and price sets can be used to include special pricing for certain customers, such as business accounts or hotels. Customizing your OnTime account is simple and can be done at any time.

Dispatching and Order Entry

Food orders need to be placed quickly and accurately to ensure that your customers receive their meals on time. OnTime Dispatch contains a variety of options that will streamline your order entry and dispatching process. Driver assignments will allow for multiple orders to be assigned for delivery on the same trip. Tracking options will inform you and your employees of any late orders. Communicate with your drivers on-the-go directly via messaging options. Special instructions can be added to orders, letting your kitchen staff and drivers know exactly what a customer needs and if a customer calls back, orders can be updated or changed in OnTime Dispatch by just a few keystrokes.

Online Ordering for Customers

In today’s fast-paced, mobile world, customers often prefer to have the option to order online. Enterprise and higher subscribers receive access to the OnTime Customer Web Portal, which empowers your customers to serve themselves via online order entry and other features. Your Customer Web Portal can be linked to your already existing website, allowing your customers to place and track orders from their computer or phone. The OnTime API allows you to take this further by introducing the ability to develop your own custom web or mobile application.

OnTime restaurant and food delivery software

Driver Options

OnTime 360 tracks your driver activity and can be used to keep your drivers in contact with your other employees. Driver fees, tips, amounts owed for orders, and delivery times can all be tracked to assess performance by your drivers. Other important information, such as insurance and license dates can be kept up-to-date under driver information. Drivers can also use OnTime Mobile to update order status and send messages.

Manage Customer Information

Your customer database is expansive and can be added to automatically during order entry. Customer information, such as email, phone number, and address will be collected and stored within this database. Information provided by OnTime 360’s reports can be used in conjunction with customer information to respond to customer complaints and execute advertising campaigns, such as emailing special offers to certain customers.

Contact us for more information on how we’ve helped other companies successfully adapt OnTime for the food delivery business.

Major Improvements to the OnTime Report Designer

Major Improvements to the OnTime Report Designer

Professional and capable reporting features continue to be a headliner feature of OnTime. Users love the speed, capability, and flexibility of OnTime’s report authoring tools. For years users have enjoyed using the built-in report designer to modify the appearance and content of their reports. We’ve worked hard to ensure that report modification is something that can be done by the average user, not just experts trained in report authoring.

Starting with version 4.4 of OnTime, we are happy to announce the release of a new report authoring environment which has been significantly enhanced. Here are some of the new features available:

Over 520 new fields: There has been a dramatic increase in the number of fields available within the Field List of the report designer. Previously, many reports offered an average of 30 fields. That number has increased to 520+ fields, a staggering 1,633% increase! This significantly increases the flexibility of the report designer by giving users access to the fields they need.

Field List consistency: With the drastic increase in the number of available fields comes another welcome change. These fields are consistent between reports. Previously, a field may be available in one report, but not on another. In other cases, a field could be named differently between reports. To avoid confusion, fields are now equally available across all reports, using the same consistent naming.

Same data structure as API and SDK: Programmers that use the OnTime API or SDK appreciate that they are structured the same. We’ve brought this same consistency to the Field List within the report designer. All fields within reports share the same naming and structure that is found in the API and SDK. This means that once the structure is learned, that same knowledge can be equally applied to other important areas of OnTime.

High DPI support: Users with high display scaling settings will now enjoy a beautifully crisp user interface. Icons have been remastered, and controls will no longer appear blurry.

New report designer: A new streamlined report designer surfaces tools and options intelligent as you need them. For example, tabs may appear with additional features based on the item selected within the report. Confusing wizards and functions have been simplified. The reliability of the designer has been dramatically improved, including improved undo/redo support.

Powerful new use of Expressions: Although expressions have been a part of calculated fields in the past, expressions play a dominant new role in the new report designer. Not only can expressions still be used within a calculated field, but they can also be assigned as the value to many properties across a report. Doing this in the past required complex and problematic scripting. Using expressions for this purposes dramatically simplifies the process. For example, it becomes trivial to set the color of the due date on an invoice to be red if the date is past.

Grouping and sorting: Easily set the grouping and sorting of data displayed in a report. Nested sorting is supported and may use any of the 520+ available fields.

Preview mode and sample data: Previously, to view modifications made to a report, the designer had to be closed, and a new preview window opened. Now a new Preview tab appears in the upper right corner of the report designer. Switching to Preview mode will display the report with all current modifications, even if they are not yet saved. Switch back to the Designer mode to continue modifications. To make Preview mode even better, sample data is used to ensure that all fields display data making it easier to ensure that layout and formatting are correct.

We are confident that users will appreciate the robustness and consistency made possible by these new reporting features. All users of OnTime Professional or higher automatically get these new changes at no additional charge. These enhancements are part of our ongoing commitment to making OnTime better for all of our customers.