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Promoting Your Courier Business

business analysisOnce you make your services available to the public, promotions and advertising will help you to capture your market. The methods that you choose to use may change based on whether you are working B2B or B2C, but some methods will help to grow your business in any sector. The first of these is creating and maintaining a website that provides detailed information about your pricing and services. Some courier software solutions will allow you to connect your customers to online tracking and other delivery options via your website, improving your reputation for customer service.

A second method that will help you to capture your target market in any sector is advertising in print and online. The type of advertising that will be most effective for your business will depend on your area and business focus. Flyers may be effective in a high-traffic, urban area, while advertising in the Yellow Pages may be more effective if your area is suburban.

Finally, direct contact with local businesses and institutions, such as schools, hospitals, and retirement homes, can further assist with building your reputation and obtaining new customers. If your new contact has a busy lobby, ask them to hang a flyer or make your business card available in that area. Whether these meetings result in long term contracts, single jobs, or simply a new contact, your reputation within the community will be stimulated.

Growing Your Business

As you find your customers and cement your reputation, your company will likely need to expand. New employees may require salaries and health insurance. An office may be necessary for your dispatchers and a lot for new vehicles. Long term contracts and corporate accounts will help you to accommodate these increasing costs.

Communication with current and past customers will have a significant impact on your reputation for customer service. If you hope to obtain long term contracts in your area, an impressive reputation will be necessary. Providing delivery options such as tracking on your website can help with this improved communication and customer service. Courier software systems also offer the ability to send automatic or manual updates to customers via text, email, or fax regarding delivery status.

Your research into competitors likely revealed that punctuality is highly valued by your potential customers. Scheduling pickups and deliveries in the most efficient ways and executing these schedules in a timely matter is one of the most important aspects of a successful courier company. Multiple drivers will help you to fulfill growing demand, but managing these drivers and their schedules may be a challenge. Using a courier management software to schedule your pickups and deliveries will help you to address this challenge. When you experience unexpected delays, these solutions may also be used to send notifications to customers. Ensuring that you are always on time and in contact with your customers will have a significant impact on their loyalty to your business.

How to Start Your Own Courier Service

professional courier service despatcher and staffThe courier industry is booming and, with the popularity of online shopping, the demand for direct delivery is only expected to continue to grow. With just a cell phone, a vehicle, and a passion for communicating with customers, you can establish your own courier startup with minimal additional expenses.

First Steps

To begin your courier business, you will first need to obtain the equipment required to complete your deliveries. If you have a car and a cell phone, you may already have all the equipment that you need. The types of vehicles that you employ will determine what types of packages you are able to deliver. For example, bicycles may be good for delivering small gifts locally but would be unrealistic transport for home appliances.

Another important thing to consider when starting your own courier business is your office. Home offices can be ideal for startup courier companies. Because you spend much of your time out of the office while picking up and dropping off deliveries, a quiet room with a phone and a computer should be plenty for you to get started with booking deliveries and communicating with customers.

Because the courier industry is so vast and serves so many different sectors, you should determine your focus before you begin looking for customers. Your final decision should be based on what will serve your area in the long term. If you are working in a city, you may wish to focus on working with businesses and obtaining corporate accounts. However, if your area is more suburban, perhaps a consumer focus, such as delivering groceries to seniors, is a more viable option. The resources and equipment that you begin your business will affect this decision, as well.

Starting Your Business

Before you begin meeting with customers and completing deliveries, your business will need a name, appropriate licensing, and insurance for your area and the services that you will provide. A vendor’s license, cargo insurance, and vehicle insurance will likely be necessary before you can begin conducting business.

You may wish to meet with specialists or business advisors in your area before making any major decisions within your organization. These advisors can help you to determine what types of licensing and insurance you will need, as well as assist with reviewing accounting records and filing taxes. As your company grows, you can look to these advisors for assistance with hiring employees, providing health insurance, moving to larger offices, and maintaining a larger fleet of vehicles.

The prices and services that your competitors offer will have a continuous impact on your ability to find and maintain a customer base in your area. Compile a list of direct competitors and conduct research into their rates, methods for customer service, and delivery options. To gather accurate and up-to-date information, call or email your competitors requesting information regarding the services offered. Be sure to pay attention to the level of customer service provided during your research process, as your business will need to meet or exceed that in order to compete with these established courier companies.

From insurance to gas and salaries to taxes, your courier business will require that you address certain costs. Your ability to afford these costs as your business runs will be determined by the number of customers that you have and the prices of your services. Before you launch your business, a projection of these costs will help you to determine what your business will need to stay afloat and what it will need to grow. As your business operates, your expense records will be integral to tracking your costs and continuing to determine the price and number of deliveries that your business needs.

Software to Manage Your Business

Managing the flow of information across your new business can be overwhelming. A capable and reliable courier software system can help organize this information. Choose a powerful and flexible courier software system that will grow with your business. OnTime 360 is a solid choice for new delivery businesses. OnTime gives you low startup costs, the ability to grow with your business, and provides powerful features and technology when you need them. With OnTime 360’s monthly subscription plans, you only pay for what you need.

In our next article, we’ll share ideas on how to promote your courier service and grow your business.

OnTime API and ASP.NET WebHooks Receivers

Microsoft has made it easier than ever to integrate a web site or application with the OnTime API Webhook feature. This makes efficient, real-time, two-way communication a reality for anyone using the OnTime API.

What are webhooks?

A webhook is like an API endpoint, but reversed, allowing web sites, apps, and software systems to receive output from OnTime. Instead of making a call to the OnTime API, users define a callback URL that OnTime will HTTP POST information to as events occur. That callback URL can then execute code based on those POSTs. Webhooks are compatible with virtually any programming language, website, or software system.

What can this do for your business?

Acting on changes quickly can be important to your business and open up new opportunities. Imagine a potential customer who offers you the contract if you have the technology to update their software system immediately when a change occurs in your OnTime account. A webhook makes that possible.

ASP.NET WebHooks Receivers

Microsoft has introduced a new library on GitHub that makes interacting with webhooks simple, on-premises or in the cloud. ASP.NET WebHooks Receivers are open source and work with ASP.NET Web API 2 and ASP.NET MVC 5.

These tools make some seriously powerful scenarios possible. Learn more about using these free tools from Microsoft.

How to Group Modifiers

Using price modifiers, OnTime courier software can complete complex, yet flexible, calculations. By grouping your price modifiers, you can create even more advanced pricing structures that calculate automatically and in the background. Each individual price modifier and its calculation can be used as a building block to create the advanced pricing that you and your customers require.

Grouped price modifiers are frequently used when a charge requires multiple calculations to determine. In these situations, it can be awkward to present the multiple calculations when charging the customer. If the modifiers are grouped, they will appear to the customer under the group’s name, with the final figure listed.

You may put as many modifiers in a single group as you like. When a group is calculated, OnTime evaluates each modifier in the group, one-by-one, and then uses these results to calculate a final result based on the desired behavior. The Behavior for the group may be set to Use the highest priced modifier, Use the lowest priced modifier, or Use the sum of all modifiers. Groups can be placed within other groups, allowing you to create the pricing structure that you need.

How to group price modifiers

  1. Create a new group by right-clicking inside the price modifiers list and selecting New Group.
  2. Click-and-drag each modifier that you wish to group together from the list on the right to the list on the left.
  3. Enter the desired Name for the group. Be sure to enter a descriptive name because the calculations completed within this group will be listed under the group’s name. Individual modifiers within the group will not appear.
  4. Select the desired Type for the group to tell OnTime where the modifier should be used when creating orders.
  5. Select the desired Behavior for the group. Because OnTime calculates each modifier in the group separately, the question remains what to do with those calculations in the end. The Behavior list allows you to select from three actions:
    1. Use the highest priced modifier: After calculating all applicable modifiers in the group, the amount of the highest modifier will be returned.
    2. Use the lowest priced modifier: After calculating all applicable modifiers in the group, the amount of the lowest modifier will be returned.
    3. Use the sum of all modifiers: After calculating all applicable modifiers in the group, the amounts of all modifiers are added up and returned.
  6. If appropriate, adjust the Percent eligible for commission. Setting this value to less than 100% will mean that the user will get a lesser amount than normal from this price modifier.

Group pricing within courier software

See page 97 of the OnTime User Guide for more details and instruction about grouping price modifiers.

Zone Based Lookup Tables

What is a Zone Based Lookup Table?

If you use Zone Based pricing in OnTime, you may use Zone Based Lookup Tables to offer complex rates based on the zones involved. Most price modifiers have a single, fixed value that calculations evaluate against. If the value of a price modifier should change depending on the zones being serviced, use Zone Based Lookup Tables to achieve your desired results.

For example, if you charge a flat amount for delivery in some zones, but a per-mile rate for other zones, the Zone Based Lookup Table is a simple solution.

Zone to zone pricing in dispatching software

When viewing a Zone Based Lookup Table, you will see the names of all of the zones that you service listed both along the top and down the side. If you type a number into a cell, that number will be used when the two corresponding zones match a shipment. If you have reciprocal pricing enabled, this value will copy itself into the other cell that joins those two zones on the grid.

You may quickly fill all of your cells by using the Additional Action option, Fill Empty Cells. If you wish to adjust all of the prices for all of your zones at once, the Additional Action Adjust All Values can be used. These tools help to make Zone Based Lookup Tables an excellent tool for quickly working with a large number of prices.

How to setup a Zone Based Lookup Table

  1. Click on the Zone Lookup Tables button in the ribbon under the Home tab.
  2. From the Zone Lookup Table management window, click the New button.
  3. In the resulting window, assign a Name to the table. You may now begin filling out rates by selecting the cell in the grid where two desired zones intersect and entering your rate. When an order is entered with those two zones, the intersecting rate will be returned from the lookup table.
  4. Click the Save & Close button.

How to link a Zone Based Lookup Table to a Price Modifier

  1. While editing the desired price modifier, change the Multiply by field to Zone Based Lookup Table.
  2. Choose the appropriate Zone Based Lookup Table from the drop-down menu that appears.
  3. If desired, adjust the Zone lookup default value. The value entered will be used when zone matches are not found or return blank.
  4. Save and close the price modifier.

Zone based pricing in delivery software

More information about Zone Based Lookup Tables can be found starting on page 95 in the OnTime User Guide.

How to Test a Price Modifier

You always want to make sure that your price modifiers are calculating as you expect before making them available to customers. Without proper testing, you could provide your customers with a broken pricing structure that could affect your business’s productivity and reputation.

To verify that your system is acting the way that you intend, always test your modifiers and check the arithmetic.

How to test a price modifier

  1. While viewing a price modifier in the price modifier editor, click Show Testing Area at the bottom of the window to reveal the testing area.
  2. Fill in the appropriate fields for your calculation. Available fields include Base price, Distance, Quantity, Weight, Dimensions, and Declared value.
  3. Click the Test Modifier button at the bottom of the window to run your test.
  4. View your results on the right. If a green checkmark appears next to the first line, the price modifier applied to the values that you entered in your test. Other details about the calculations performed will be color coded to show how the numbers are used.
  5. Experiment with different values. If appropriate, try entering values that should return no result to ensure that your price modifier is working correctly. In this case, a red X will appear next to the first line instead of a green checkmark.

Testing pricing in courier software

More information about testing modifiers can be found beginning on page 99 of the OnTime User Guide.

Where to Start Calculating

Cost calculation for courier software

The Start calculating after field becomes available when creating a price modifier with an overage action type. The value entered into this field specifies the starting point for calculations. Unlike the range, which determines when a price modifier should be used, the Start calculating after field determines when a price modifier should begin calculating.

This feature is especially useful if you wish to have an additional charges retroactively applied to orders when certain criteria are met. For example, if you wanted to create a price modifier that charged $5 for every 10 miles over 100, you would use a range. However, if you wanted that price modifier to charge $5 for every 10 miles above and below 100, but only if 100 miles is travelled, you would use the Start calculating after field. This way, if less than 100 miles were travelled, no additional charges would be added, but if more than 100 miles were travelled, OnTime would automatically go back and calculate a charge of $5 for every 10 miles up to and after the 100.

Welcome to BlogEngine.NET

If you see this post it means that BlogEngine.NET is running and the hard part of creating your own blog is done. There is only a few things left to do.

Write Permissions

To be able to log in, write posts and customize blog, you need to enable write permissions on the App_Data and Custom folders. If your blog is hosted at a hosting provider, you can either log into your account’s admin page or call the support.

If you wish to use a database to store your blog data, we still encourage you to enable this write access for an images you may wish to store for your blog posts.  If you are interested in using Microsoft SQL Server, MySQL, SQL CE, or other databases, please see the BlogEngine docs to get started.


When you`ve got write permissions set, you need to change the username and password. Find the sign-in link located either at the bottom or top of the page depending on your current theme and click it. Now enter "admin" in both the username and password fields and click the button. You will now see an admin menu appear. It has a link to the "Users" admin page. From there you can change password, create new users and set roles and permissions. Passwords are hashed by default so you better configure email in settings for password recovery to work or learn how to do it manually.

Configuration and Profile

Now that you have your blog secured, take a look through the settings and give your new blog a title.  BlogEngine.NET is set up to take full advantage of many semantic formats and technologies such as FOAF, SIOC and APML. It means that the content stored in your BlogEngine.NET installation will be fully portable and auto-discoverable.  Be sure to fill in your author profile to take better advantage of this.

Themes and Plugins

One last thing to consider is customizing the look and behavior of your blog. We have themes and plugins available right out of the box. You can install more right from admin panel under Custom.

On the web

You can find news about BlogEngine.NET on the official website. For tutorials, documentation, tips and tricks visit our docs site. The ongoing development of BlogEngine.NET can be followed at Github. You can also subscribe to our Youtube channel.

Good luck and happy writing.

The BlogEngine.NET team

Importance of Values and Ranges

What is the Value?

The value is one of the most essential components of every price modifier. The value represents the amount that will eventually be used to calculate a price, usually the amount to charge for the price modifier. The value is, in most cast, an amount of money and can be a positive or negative number and may contain decimal places.

Costing in courier software

Using the Value field

Depending on the action of your price modifier, you may wish to use the value field to achieve different results. If the action is a Flat Amount, you may be charging a flat rate of $2 for this price modifier. If you are using an Incremental Overage Amount, you may be charging $2 for every 10 pounds on shipments using this price modifier. In both cases, the value entered should be 2.

When using some actions, the value will be represented by a percentage. In these cases, the value should be entered as a whole number, not as a fraction of one. For example, if you are using an action type of Flat Percentage to calculate and charge a flat 10% in tax, you would enter a value of 10.

What is a Range?

When using an overage type action in a price modifier, a range can be specified using thresholds to indicate when the price modifier should be used and when it should be ignored. The range can be positive or negative numeric values and may contain decimal places.

The range will be compared against whatever you have chosen for the watch value to determine if the price modifier applies. Ranges are especially useful when you wish to create a modifier that only generates a price on orders when certain criteria are met.

Range of prices in dispatching software

Using Ranges to Set up Tiered Pricing

As mentioned above, ranges can be used to create modifiers that have certain requirements to apply to a shipment. If you wish to create a tiered pricing structure, you can use ranges to help achieve your desired results.

For example, if you wish to have an advanced tier of pricing and service, you can create multiple price modifiers. When using this tier, you may wish for certain charges and services to apply, such as white glove service or insurance. You may also wish to ensure that this option is only applicable if the Declared Value is over $100. Using this method in conjunction with groups can allow you to create complex, tiered pricing structures that automatically calculate in the background.

Defining an Increment

Incremental charges in courier software

What is the increment field?

Increments can help you to create a lot of flexibility within your pricing structures. The increment field becomes available when you are creating a price modifier that uses an incremental overage action type. By default, the increment will usually be one, but can be changed to any value you require, including a positive, a negative, or one containing up to three decimal places. The value entered into this field defines the amount by which to count the watch value, which means that you can tell OnTime which field to look at and gather information from.

When to use an increment?

When you wish to have OnTime look at a certain value in an order and adjust the price of the order based on that value, you will want to use an increment. Additional charges can be created with an increment based on the price modifier’s chosen watch value. Possible watch value choices include weight, quantity, distance, height, width, depth, cubic dimensions, declared value, base price, and custom amount.

Using the watch value in conjunction with increments allows you to create virtually any incremental price modifier that you need. Charges for additional weight, mileage, value, volume, and more can be made. Because increments can be any value, you can create specific incremental price modifiers that best suit your business. For example, if you ship large freight you can create an additional weight charge for $10 for every 100 pounds. But, if you ship small freight you may wish to create an additional weight charge for $0.10 for every 5 pounds.

Utilizing other features of price modifiers such as Ranges, Start Calculating at, and groups with incremental modifiers can allow you to create complex, layered pricing structures with various tiers.