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5 Strategies for Surviving the Driver Shortage

Businesses across the country are struggling to find workers, and the delivery industry is among the hardest hit.

According to the Bureau of Labor Statistics, in 2020 the average age of an employed delivery driver in the United States is 46.5 years old, which is four years older than the average for the overall workforce.

There are simply not enough qualified drivers to replace those who are retiring or leaving the profession. As a result, the competition in the industry is steep for companies who want to attract and retain experienced drivers.

There are two primary ways that delivery companies can keep up with their workload—attracting new drivers and retaining current drivers.

Attract New Drivers

To find reliable new drivers, it’s vital that you know your audience. Gone are the days of writing up a quick posting in the classifieds section of your local paper. In today’s market, to find high-quality prospects, you must have high-quality listings.

For example, if you are looking to target younger people, you have to use new ways of recruiting. Here are two best practices:

  1. Finding untapped potential

To target younger audiences, you might try to include listings on newer online job boards in addition to more conventional options. Craigslist can still bring in good workers, but at times it fails to reach younger people. So be sure to also include listings on sites such as Indeed, ZipRecruiter, and Monster.

Most ads are targeted towards prospects who are already delivery drivers. However, there are many prospects who have little experience in the industry that could be valuable workers with a little bit of training. If you’re struggling to find new drivers, try to advertise to a new demographic.

  1. Driver compensation

What kind of drivers are you looking for? Your answer should affect the type of driver compensation that you advertise. Experienced drivers are typically looking for good hourly pay, benefits, and long-term contracts.

However, due to the driver shortage you may need to look for new talent. To attract younger workers, you might want to look into more immediate compensation plans. This includes competitive pay, sign-on bonuses, and shorter pay periods.

Driver Retention

It’s been said that prevention is better than cure—and that’s definitely true in the case of drivers. During this season, it may seem that driver retention is largely out of your control, but there are a number of things that you can do to increase driver loyalty.

 Here are three best practices:

  1. Ask for driver feedback

Make your drivers feel like active contributors to the company by engaging them in problem solving and actively look for feedback. When you show your drivers that their feedback is important it builds loyalty and trust. There’s no doubt that engaged drivers are more likely to stick around.

  1. Driver Rewards

Drivers who feel appreciated and rewarded are more likely to stick around, so don’t be afraid to set metrics or milestones for your drivers and offer incentives. To motivate your drivers, tie performance to data-driven measures such as:

  • Number of positive customer reviews
  • Miles driven
  • Orders completed

When you reward your best drivers, the entire fleet can become more motivated, efficient, and goal-oriented. 

  1. Make your drivers’ lives easy

Improving driver experience can go a long way towards keeping your drivers loyal. One of the best ways of doing that is by making their jobs easier using technology.

You might try to consolidate your tools. Many drivers are carrying around multiple items including barcode scanners, pricing sheets, order lists, GPS devices, and phones. A smartphone can accomplish the function of all these items. There are mobile apps with built in GPS tracking, barcode scanning, and signature capture.

Another option is to optimize your drivers’ routes so they don’t have to figure it out for themselves. Not only does that save you money, but it also takes a big load off of your drivers. There are route optimization tools that make this possible in one click.

Driver satisfaction is the future of the industry

If the industry is going to meet increased demand—now and in the future, it will have to address the driver shortage issue.

To find new drivers, delivery companies will need to continually improve their advertising and driver compensation strategies. It’s also vital that organizations invest in the well-being of their drivers to increase loyalty and improve retention. At the end of the day, delivery businesses rely on their drivers, so be sure that you’re doing all you can to give them a positive experience—and you’ll see returns.

OnTime 6 Now Available

We are happy to announce the release of OnTime version 6! This major update is packed with new features and quality of life changes, focusing on core system improvements, an improved interface, bolstered security, and implemented feedback from passionate OnTime users.

Download and try the new features today


This update is available without additional charge as part of an active OnTime subscription. Here are a few of the new features and improvements:


New Custom Report Designer

Now anyone can design custom reports using the all-new Custom Report Designer engine and interface. While previous versions of OnTime had the tools to build custom reports from scratch, those tools often required an experienced report author who could create SQL database queries. Starting with OnTime 6, the custom report authoring environment has been rewritten to be easier to use.

Open up a new report, and be guided through the process of creating a new report by the new report creation wizard.

There's no need to understand SQL queries, and all available database fields are presented in a visual click/drag-and-drop interface.

The new report designer is both capable and blazing fast. Over 500 pieces of information are available when designing a custom report, and additional functions and scripting exponentially increase the possibilities. Through the use of graphics card acceleration and extensive data access improvements, performance is outstanding. A 2,000-page report can be generated in less than 10 seconds.


Keep Multiple Reports Open in the Tracking View

Boost productivity with the ability to open, and keep open, multiple report previews at once within the Tracking view.


Simplified Ribbon Toolbar

Sometimes less is more. The new simplified toolbar can reduce visual clutter, allowing focus to remain on the data. Toggle the simplified toolbar by clicking the "up arrow" on the right side of the ribbon toolbar.


Modify Orders from the Unassigned Orders List

This is a small thing that will make a big difference to Dispatchers: View order details and save changes right from the Unassigned Orders list of the Dispatching view.


Global Setting Indicators

If you've ever wondered which OnTime settings apply to the entire company-wide account and which ones applied to your PC only, global setting indicators remove any doubt. Global company-wide settings are now clearly marked with a blue globe next to the setting or section of settings. This helps clarify which settings affect the local PC and which ones affect the entire account.


Full Support for Windows 11

Windows 11 will soon become the standard operating system for business computers. We've been developing and testing for months to ensure OnTime 6 works seamlessly on Windows 11 from day one. When your business starts using Windows 11, rest assured that OnTime 6 is 100% compatible.


Improved Performance and Faster Processing

Experience up to 20x faster performance and increased data file sizes with the new OnTime data access advancements. OnTime stores information locally within a data file to ensure quick access to your data, even without an internet connection. We are happy to introduce a new data file format that provides several enhancements:

  • Significant improvements to data access speed. In some cases, you'll see a 20x speed increase. This makes using OnTime faster and smoother than ever. Even PCs with slower hard drives will see a jump in performance due to specialized optimizations for non-SSD equipped PCs.
  • Access all records without data file size restrictions. Users with large amounts of data will appreciate this enhancement since there had been a 4GB limit to the amount of data stored locally, and now there is no such limitation.
  • Added protection against data loss or corruption. Enhanced logging helps ensure that all data is safe and recoverable, even in the event of a power failure.


Visual Improvements

Users of OnTime Management Suite and Dispatch spend most of their workday within those applications. Our users have logged over 60 million man-hours (that's 6,900 years) within these two OnTime programs alone! Any changes we can make to improve the visual design of those applications have a powerful impact on our users' day-to-day work.

Refreshed iconography across the applications brings a more modern and cohesive look. Special attention was given to ensuring that users can easily recognize icons in a busy and chaotic environment.

Improvements were made across our four color themes: Colorful, Light, Gray, and Dark. Icons have been remastered to look great across all themes, and the consistency of dark themes has been improved application-wide.

The login window has been refreshed with a modern look that greets you.

The Dispatching view now shows more information at once. Improved docking controls allow you to see everything in one view, use a tabbed view, or move panels across multiple monitors.


New Installer and Updater

This quality-of-life update allows you to install new versions 2-3 times faster than before. More importantly, this installer does not require that the previous version be completely removed before installing the update. This means that shortcuts on your desktop or pinned to the taskbar or start menu stay right where you left them.


Advanced Address Lookup

OnTime can help you find and resolve hundreds of millions of locations around the globe. We've made several improvements to international address lookup and geocoding that now factor in business names, making the job of order entry faster than ever for your customer service representatives and dispatchers.


New Look for Order Entry

Subtle changes were made to the layout and design of the Order Entry view. A special effort was made to group information logically while making it easy to read, even at a glance. Data within text boxes and controls is easier to read, and important information is highlighted. Pricing and service level information are now grouped under a new Service Level group.


More Information

To see a comprehensive list of our new features and enhancements added in OnTime 6, check out the release notes page. If you have any questions about using these new features, feel free to contact the OnTime customer support department, where a friendly support representative will be happy to assist you.

A Beginner's Guide to Shipping Labels

Small business owner creates shipping label

Shipping labels are a small but vital part of logistics. Accurate labels allow you to direct and track packages through each stage of the shipping process. Without detailed labels, you risk losing or mishandling your customers’ orders and damaging your brand reputation.

Whether you’re looking to create your first shipping label, or you already have some experience and are looking for some tips, our guide has got you covered. In this article, we will take a look at the elements of a shipping label, three best practices, and how you can make one yourself.

The Elements of a Shipping Label

Shipping labels vary depending on the carrier—between UPS and FedEx for example—but they all share some common elements like addresses, weight, and tracking information.

Here’s an example of a shipping label that includes many of the elements you’re likely to see:

  1. Sender name and return address
  2. Recipient name and address
  3. Service level, i.e., standard, express, priority, etc.
  4. Tracking barcode and number
  5. Package dimensions and weight
  6. Descriptions and receiver information
  7. Branding

Courier software shipping label

If it seems daunting to have to enter in all of this information on each shipping label, don’t worry—much of it can be generated automatically by the courier/delivery software you’re using.

Now that you have a basic overview of what information you should include on your labels, let’s look at three best practices for making your own shipping labels.

3 Shipping Label Best Practices

Extra labeling

Sometimes it’s necessary to add extra labeling to inform drivers of any special requirements for a parcel. For example, it may be necessary to include a label with a reminder that the contents of the package are fragile, perishable, or flammable. You may also need to label your parcel “This Way Up” to ensure that a package is transported safely.

Making shipping labels printer friendly

Make sure that your shipping labels are easily scalable so that your customers can print them out without a hitch. If you decide to use a unique aspect ratio, try printing it out at the standard page size to see if your barcode is still scannable when printed. Also, it’s a good idea to make your shipping labels generally accessible by having them printable in PDF format.

Creating shipping labels with a software solution

The right software solution can greatly simplify the label creation process, and most of these solutions do more than just provide labels. For example, if your courier software can also create shipping labels, you can set it up so labels are created automatically whenever a new order is submitted.

The OnTime Report Designer allows users to make custom modifications to their shipping labels. There are an astonishing 520+ fields available. Quickly access the editor in OnTime, add in the needed fields, and click save. Now you have a custom shipping label!

TMS shipping label desgner

Ready to try out OnTime? Get started with a free demo.

How to Start a Courier Business: 5 Point Checklist

Courier sorts packages in the back of his delivery van.

The demand for fast, efficient, and reliable courier services is soaring. As the popularity of last mile delivery continues to grow, there is increasing reliance on small, flexible courier companies.

With just a cell phone, a vehicle, and a passion for working with customers, you can establish a courier startup with minimal additional expenses. If you are thinking about setting up your own courier delivery service, take a look at our 5-point checklist for getting started.

1. Find your business model/niche

The first step in creating a new courier service is finding the right business model—not every model has the same profit potential and scalability.

Instead of trying to be all things to all people, most new services are better off finding a specific industry niche. Then, you can differentiate yourself from the competition with additional high-quality services, such as order tracking, custom packaging, etc.

2. Finding customers

Having a few core customers when you first launch your business is helpful, but it’s okay if you don’t. When you’re first starting your business, you can likely offer a competitive edge when it comes to rate.

You might even offer potential clients a free delivery or a discount to get your foot in the door. Be sure to create a website, as this is how people will likely book your services. Make it as easy as possible for them to make instant bookings.

3. Licensing and insurance

It may be advantageous to meet with a business advisor in your area before making any major decisions. That way, you can determine what types of insurance and licensing your new business will need. For example, a vendor’s license, vehicle insurance, or cargo insurance may be necessary. An accident or unexpected occurrence can cause major problems for a new business, so it’s worth your time to consider your insurance options.

4. Develop a pricing structure for items delivered

First things first, figure out how much you need to get paid to make it worth your time. Next, calculate out your expenses. Estimate your first year’s earnings as part of your business plan and work out how many assignments you will need to make a profit. Don’t make the mistake of undercharging because you didn’t take into account all the smaller costs involved in parcel delivery, such as fuel costs and vehicle maintenance. You'll benefit in the long run if you do your homework now.

Finally, choose how you want to get paid. There are thousands of ways you can do your pricing, whether you choose to price by weight, dimensions, distance, etc. Find the one that works for you, and make adjustments as you gain more experience.

5. Optimizing your business with software

Managing your new business can be overwhelming. There are hundreds of things to supervise. The right software system can help organize and keep track of this information. For example, courier software can help you to manage route optimization, price quoting, driver tracking, billing management, notifications, and more. Find software that has the tools to grow with your business.

OnTime 360 is an excellent choice for new delivery businesses. OnTime has both low startup costs and the ability to scale up as your business grows. Ready to try it out? Contact us for more information.

Earn More Business with Automatic Delivery Quotes

TMS pricing, quotes, and costing

Every courier company has its own unique pricing structure—it’s one of the things that defines your business. And it’s also one of the reasons why you might be skeptical about implementing automation.

But with new technology it is possible to automate your estimates, no matter how complex your pricing structure is. For example, some of OnTime’s customers have as many as 500 pricing sheets, and others have just one. The right software can handle both, factoring in all the elements that can affect the cost of shipments, such as package dimensions, service levels, weight, location, and more.

Here are five reasons why it’s worth your time to implement automatic online estimates:

1. Customized pricing

Some shipments are best priced by distance, others by weight, and most by a combination of charges. OnTime's price modifier system gives you the control to choose what factors you’d like to use in your pricing and build as many unique levels of service as you need.

2. Levels of service and budget options

Now more than ever, customers are interested in taking part in the quoting process. Online price estimates allow you to give them a more personalized experience. With the OnTime Customer Web Portal, every one of your customers can have unique price sets that have been negotiated ahead of time with any optional add-ons that you provide.

3. Saved quoting time

Many find that they simply cannot keep up with the demand when manually writing bids. Not only is automated quoting faster, but it is always consistent and accurate, saving the time you would have spent on making corrections.

4. Automatic confirmations and notifications

Customers want instant status updates on their deliveries. When a customer enters an order online, you don’t need to send out manual notifications. Your customers will automatically receive confirmation that their order has been received and will be notified automatically when their order is on its way and delivered.

5. Offer estimates from anywhere

Drivers or sales representatives can access online quoting tools from anywhere, even when out in the field. And the same goes with customers, who can get a quote or submit an order from a phone in seconds.

It’s clear that there are some significant benefits to using online quoting. If you’re thinking about using OnTime’s Customer Web Portal for automatic quoting, contact us to learn more about how OnTime can work for your business.

4 Ways to Reduce Last Mile Delivery Costs in 2021

A delivery driver fills up his car with fuel

Last mile delivery providers have faced unique challenges in the past year, from rising shipping costs to changing customer expectations. On top of that, increased volumes have made it difficult to manage last mile costs.

Thankfully, there are a number of strategies you can use to minimize costs, adapt to changing consumer demands, and still maintain a healthy profit margin. Regardless of your business type, there are universal costs that impact all delivery providers.

Here are four ways to reduce last mile costs:

1. Route Scheduling

It’s something that many dispatchers dread: Assigning the same routes out to the same drivers every week. A good dispatcher can save you hours of work each month, but a route scheduling tool can completely eliminate the time spent assigning recurring routes, allowing your dispatchers to focus on improving other areas of your business.

Modern dispatching tools automatically assign and send messages out to your drivers for recurring routes. OnTime can also make suggestions for on-demand orders, helping you to optimize delivery schedules quickly when new orders are flooding in.

2. Customer Updates

Customers want instant status updates on their deliveries, such as when an order is received, in-transit, and delivered.

With the right software, you can give consumers real-time information and improve their experience. Set up notifications ahead of time to alert customers to any changes to the status of a delivery, saving your dispatcher's time. It not only reduces the likelihood of failed deliveries, but best of all, it increases customer loyalty and satisfaction.

3. Route Optimization

Route optimization helps couriers to work more efficiently, resulting in savings on fuel, vehicle maintenance, and hours worked.

There is much more to route optimization than finding the shortest distance between two points. Smart route optimization takes into account a variety of additional factors, including up-to-date traffic data, time windows for collection and delivery, weather, and more. Some businesses have seen a 20% to 40% reduction in drive time and fuel costs.

4. Vehicle Maintenance

It’s been said that an ounce of prevention is better than a pound of cure. This is certainly true in the delivery industry.

Prevent major vehicle maintenance issues by allowing your delivery software to track your required maintenance items. That way when a scheduled mileage or date is reached, you are notified that a particular vehicle is in need of maintenance. Keeping this information in your delivery software saves your drivers’ time and your sanity.

Reducing Delivery Costs

Finding the time to keep up with the newest innovations is a difficult ask for most businesses. That’s why it’s so important to find a last mile delivery software solution that is updated regularly.

With an OnTime subscription, you gain access to our always up-to-date suite of delivery applications.

Ready to try it out? Contact us for more information.

Essential Features for Pharmacy Delivery Software

A pharmacy courier service delivers a package

In the past year, as the global demand for medical supplies has rapidly increased, healthcare couriers have worked tirelessly to keep up. Many pharmacy businesses and enterprises are launching their own pharmacy delivery systems in order to keep pace.

The high standards and extensive regulations that the healthcare industry requires can be a barrier to entry that is difficult to overcome without the right tools. For example, medical deliveries often contain sensitive information.

Here are four ways that OnTime can help to bring your pharmacy delivery service to the next level.

Customer Notifications

Because of the fast-paced and changing environment of the medical industry, communication with your clients and within your company must be dependable and accurate.

OnTime allows you to create custom notifications that can be set up to go out automatically.

For example, you might use email notifications to alert your customers when their order is on its way, or you could message your driver when a new shipment is assigned to them.

Software Integrations

A solution with API capabilities allows you to connect your courier software with pharmacy management or accounting software.

For example, when using the OnTime API, it’s possible to automate the movement of data directly from your delivery software to your pharmacy management software. This eliminates mistakes introduced by manual entry.

Regulatory Compliance

Compliance with regulatory standards, such as HIPAA in the United States, is a requirement for courier services working with pharmacies.

OnTime helps you maintain compliance even while performing deliveries. Data being transmitted to and from the OnTime Mobile app is encrypted for security and customer data is always kept private.

Audit Deliveries

The best software solutions will give you access to a history of changes made to records, including orders, customers, payments, and invoices. This feature makes it possible to do an extensive audit of individual deliveries.

Professional delivery software can help bring your company into compliance and make it possible to provide a high-level of service to clients in the healthcare industry. Ready to get started? Contact us to learn more.

4 Ways Mobile Phones Have Transformed Delivery and What's Next

Delivery driver uses smartphone for order tracking

It was immediately clear in the early-2000s that the rise of modern-day smartphones would have a significant impact on the courier/delivery industry.

Almost 20 years later, we’ve had the chance to see how delivery companies integrated mobile technology into their workflow. It takes time for each new innovation in technology to become more accessible, but soon it’s a standard offering in the industry.

This process hasn’t slowed down; new technologies and systems are constantly being developed, and there’s value in keeping up. But more on that later.

There have been four major innovations in mobile technology that have changed the logistics industry.

Collecting Signatures

June of 2000 marked the creation of the ESIGN Act, which ensured the validity of electronic signatures.

Today, all that's needed to do signature capture is a smartphone and the right app.

One advantage to using the OnTime Mobile app for signature capture is its close integration with OnTime’s desktop applications. You can give your customers easy access to signature proof of delivery through our customer web portal.

GPS Tracking

The next innovation that came along changed the industry forever—mobile GPS tracking. GPS tracking was first successfully integrated onto mobile phones in 2004. This technology can help both dispatch and drivers: it allows dispatch to assist drivers if they get lost or need to be rerouted, and it helps drivers with navigation.

OnTime’s GPS connectivity transmits drivers’ positions back to dispatch throughout the day. It’s even possible to customize settings to save the battery life of drivers’ devices.

Barcode Scanning

Thanks to advancements in mobile data capture technology, almost all smartphones designed after the late-2000s are able to decode barcodes using their built-in cameras.

In the years since, many last mile delivery businesses realized that mobile scanners are able to match the performance and reliability of dedicated scanners—while also introducing some distinct advantages.

Mobile barcode scanning was added to the OnTime Mobile app in 2006. Drivers can scan the barcode unique to each delivery. The OnTime Mobile app also makes it possible to quickly pull up orders and view directions simply by scanning a barcode.

Photo Proof of Delivery

Gone are the days of towering filing cabinets, paper trails, and uncertainty regarding product delivery status.

Drivers can now include a picture of the person or location delivered to, the package in-transit, or the intact package upon receipt. With OnTime’s solution, these photos are attached to the order, allowing dispatch to see the relevant information, no longer sorting through hundreds of photos to find the right order.

There have been many other innovations in mobile technology that we haven’t mentioned, including offline synchronization, encrypted security, and more.

There’s no reason to suspect that this rate of innovation will change any time in the near future. New technology will come along and logistics companies will have to adapt.

That’s easier said than done though. Finding the time to keep up with new technology is a difficult ask for most businesses, which is why it’s so important to find a software solution that is updated regularly.

15 years ago, OnTime was launched as the very first cloud-based courier software. We’ve seen how mobile technology revolutionized the industry, and we’ve worked to stay on the cutting edge. So when you partner with OnTime, you can be confident that you’ll be kept up-to-date with whatever new technology arrives next.

Ready to get started? Try a free demo.

Is My Business Too Small for Courier Software?

Small business owner overwhelmed by busy schedule

The last-mile delivery industry has changed substantially in recent years. In order to stay competitive in this shifting landscape, companies constantly look for ways to improve efficiency and cut logistics costs.

This can be especially challenging for small courier and delivery businesses. It's likely that you have an endless list of things to keep tabs on, from dispatching and scheduling to customer service and accounting. On top of that, you may be trying to manage your courier business using a combination of maps, sticky notes, and Excel sheets.

Is there any alternative?

Yes. Courier software can provide you with powerful tools to improve your business. For example, a high-quality software solution can automate tasks, including routes, notifications, customer requirements, customer pricing, and customer invoicing.

We estimate that courier businesses that transition to using OnTime could save up to 50% of their employees' non-driving time.

Having said that, you may already know that courier software can save time and money, but you're still hesitant to get started. The initial time investment and cost is often a barrier to entry.

Here are three common concerns about getting started with courier software—and three reasons why it is still the best choice for most businesses.

"I don't have enough time to get a software solution up and running."

Once you've determined the right solution, you will need to set it up, transition from your current system, and train your staff. This process requires time and effort. Here are a few ways that the right software solution can ease you through the transition period:

Easy data uploads. Automatically import mass amounts of your data from CSV and Excel files. This way, older company data can be brought into your account, without the need for manual entry. Some courier solutions provide import templates to help you to easily organize your data into a format that will work best.

Support staff. A capable technical support team can guide you through the transition process, freeing you up to focus on your business.

"I'm not ready to change the way I run my business to bring a software on board."

Choosing a software that can adapt to the way you run your business is essential.

Here are a few examples of ways courier software can be customized for your business:

Personalized communication. There are software solutions that allow you to customize notifications, invoices, and more. For example, with OnTime’s notification designer you can automate communications between your customers and staff and create custom notifications that are automatically sent when you choose. You are in control of who receives what information, in what format, when, and why.

Pricing. Some businesses prefer to price their shipments by distance, others by weight or zone, and most by a combination of charges. OnTime's price modifier system gives you the option to build as many unique price sets as you need.

"Courier software is too expensive."

In years past, it was difficult to find courier software that was a good fit for small businesses. These solutions were built for large logistics/transportation companies—and it was hard to find solutions for under $20,000.

Times have changed. Now, there is courier software built, and priced, with small businesses in mind. OnTime's essential plan has all the features you need, at a reasonable monthly price. If you'd like to see how much you could save with courier software, check out our savings calculator.

Ready to get started? Contact us for more information.

OnTime Mobile v3 Delivers Improved Accuracy and Productivity

We’re excited to release a new version of OnTime Mobile, our app for couriers and delivery drivers. In this release, we’ve added features highly requested by our customers. Couriers will be excited to see the new features that help them be more productive. Carriers will be eager to see the new features designed to prevent misdeliveries.

This is a free update available to any courier using OnTime and can be found within the App Store or Google Play.

More Maps, Faster Navigation

New navigation options let you move quickly from stop to stop. Simply swipe right on an order or a stop to get immediate turn by turn directions using your preferred mapping program.

Courier software swipe to navigate, pick up, and deliver.

This version makes it easy to set the mapping provider of your choice. Choose from Apple Maps, Google Maps, or Waze.

Waze navigation in courier software

In regions where street addresses are inconsistent, OnTime now supports setting the navigation source to favor geographic coordinates set on location records ahead of time. This allows precise navigation and mapping even when the street address is unavailable. OnTime administrators can adjust this setting on a per-user basis.

Driver navigation to street address or coordinates

Features to Improve Focus

OnTime Mobile helps increase productivity throughout the day by allowing drivers to remain focused on the task at hand. A new filter can simplify the items list shown. Tap the filter icon across the top to display all orders, today’s orders, or unread orders.

Courier app with order filter

Push notifications immediately notify drivers of changes in assignments and make it easy to reference the affected order.

Courier software push notifications

A new read status on orders makes it easy to see new assignments and let dispatch know drivers have seen the assignment. Toggle the read status of an order, and dispatch will see those changes immediately.

Mark assignments as read and unread

Unread orders will appear in the order list as colorized light blue, making it easier to identify new orders.

Unread driver shipments

iPhone users will see badges on the app icon, calling attention to new, unread orders that have been assigned to the courier. Badges can be hidden within iOS notification settings.

Unread orders badge in OnTime Mobile for couriers

Don’t lose your spot. Keep the screen on while viewing orders. On newer devices, this will also keep synchronization and GPS transmission regular and active.

Focus on driver assignments and jobs

Require Accuracy

If avoiding the misdelivery of a shipment is essential to your business, the following features will be of particular interest.

Proximity Validation

Proximity validation helps avoid misdeliveries by checking the driver’s current location against the location they are attempting to collect from or deliver to. If a driver is not close enough to the proper location, carriers can prevent them from collecting or delivering to the wrong address.

Proximity checks to avoid misdelivery

This is configured on a per-user basis to require that the driver is at the proper location or simply warn them.

Proximity check for couriers

Set the proximity radius in meters to control how close drivers need to be to the location they are collecting from or delivering to. The default is 400 meters or about 1/4 mile. The minimum distance is 30 meters or about 100 feet.

Set acceptable proximity for collections and deliveries

Barcode Validation

If barcode scanning is a part of your collection and delivery routine, barcode validation ensures that proper packages are delivered by requiring a valid barcode scan.

Courier barcode verification

This is configured on a per-user basis to require that the driver scans the proper barcode before marking an order as collected or delivered.

Require barcode validation on deliveries

POD Requirements

There is now added control over the contact name requirement when marking an order as collected or delivered.

Courier POD contact name

This is configured on a per-user basis.

Require POD contact name on pick up or delivery

More New Features That Make OnTime Mobile Better than Ever

  • Colorized icons to make the status of an order easier to see.
  • The order details view now shows a list of the items contained within the order.
  • Performance optimizations to make the app faster to use.
  • Improvements to security, reliability, and resource utilization.
  • Optimizations to extend battery life.
  • Bug fixes to make the app more reliable.

If you haven't already, download and try OnTime Mobile today. If your company has any questions about using these new features, contact us. We will be happy to discuss the details with you.