Starting with version 2.3.903 of OnTime desktop applications, built-in network diagnostic tools will offer access to troubleshooting from within OnTime programs. The test in the utility will help to diagnose the source of any issues regarding network or internet connectivity. This information will also help Vesigo technical support personnel resolve connectivity issues.
If you suspect problems with your connection to the OnTime service, run this utility test, then contact Vesigo technical support with the details. Here’s how to run a network diagnostics test:
- Start OnTime Management Suite or OnTime Dispatch.
- Select the Help tab and choose Troubleshoot Network Problems.
- From the resulting window, click the Start Test button. The test may take a few minutes to complete.