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OnTime 360: Feedback and Updates

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Giving feedback is easier now than ever and can have a very positive impact. As a delivery business, it’s important to work with a software company that regularly listens to and applies user feedback.

OnTime benefits from a strong community and is constantly improving. The software has dozens of new updates released every few months. To do this well, we prioritize listening to and implementing feedback. 

How do we decide which features of the software to update? To answer this question, let’s look at the two of the biggest factors we consider when choosing which features to update: customer feedback and new technology. 

Implementing Customer Feedback

When you sign up for OnTime, you join a community of dedicated users. Your feedback could improve the user experience for the entire user base. Here are some examples of recent updates:

Advanced Filter/Tracking View

In one of our recent updates, we implemented a user suggestion to create a comprehensive Advanced Filter/Tracking view to help get specific order information and data easily.

Shipping Label Numbering

Another useful feature suggested by an OnTime user is multi-package shipping label compatibility. This now appears by default on shipping labels and allows for a more user-friendly experience for your customers.

Finding Duplicate Data

Dealing with duplicate data can be frustrating. Regardless of how accurate your order entry system is, it’s possible that duplicates will still slip through the cracks. One of our users suggested that we implement a feature that allows you to find and consolidate duplicate data for address books or customer lists. We’ve since implemented this feature and many of our customers have found it useful.

Keeping Up with the Newest Technologies

Every year, technology advances, and customer expectations change. Finding the time to keep up with new technology is difficult for most delivery businesses. We're dedicated to giving businesses the tools they need to compete with industry leaders. Here are some examples of features we've updated and kept current:

Customer Web Portal

A growing number of customers prefer the option to serve themselves via a customer web portal over calling support lines. With the OnTime customer web portal, you can offer your customers access to automatic quotes, order entry, real-time tracking, and more. We’ve kept the web portal up-to-date by steadily adding new features with each new update.

Proof of Delivery

Proof of delivery (POD) has changed a lot in recent years. For example, certain methods, like Photo POD, have seen a rise in popularity due to the COVID-19 pandemic and an increased need for contactless delivery. OnTime has kept up with these changes and has all the POD methods you need for your delivery business.

OnTime was built to be adaptable, and with our ever-growing community of users, we’ve prioritized continually improving the software to meet their needs. If you’re interested in using OnTime as your delivery software, contact our sales team directly or book a live demo. We also offer a 14-day free trial allowing you to take OnTime 360 for a test drive and try all the features for yourself.

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